JD Business Tops China’s Digitized Procurement Service Providers

by Yuchuan Wang

ifenxi, China’s leading analytics agency, released its latest ranking of China’s top digitized procurement service providers last week. JD Business, JD.com’s enterprise procurement business, ranks first followed by Alibaba’s 1688 and Going Link (甄云科技).

Based on thorough research and interviews, ifenxi evaluated the companies across six aspects: comprehensive strength, track record, products and services, sales and pricing, customer success and product strategy.

Leveraging JD.com’s e-commerce platform, supply chain and logistics and technology capabilities, JD Business provides a one-stop solution for enterprise procurement. It now serves 428 of Fortune 500 enterprises in China and has increased average procurement efficiency by 45%. About 490 of Fortune 500 companies have operations in China.

During the epidemic, JD Business has supplied over 14 million anti-epidemic supplies to more than 10 Fortune 500 multinational companies, including Michelin and BOSCH.

ifenxi, China’s leading analytics agency, released its latest ranking of China’s top digitized procurement service providers last week.

(yuchuan.wang@jd.com)

JD Resumes Doorstep Delivery for Over 80% of Residential Compounds

by Ling Cao

With people returning gradually to normal life after the epidemic subsides in China, residential compounds are increasingly allowing doorstep deliveries as before. As of May 11th, over 80% of compounds can allow JD couriers to enter and provide delivery services.

JD has long provided doorstep delivery service to customers’ homes, which is an essential part of how the company puts customers first, one of the core values of JD.com. JD couriers also proactively apply for access to different compounds to continue providing the same service.

“Delivering parcels by hand to customers’ doorsteps is part of what makes us unique,” said a JD spokesperson. “With the situation improving, we will try to recover our existing services while simultaneously checking with customers if they prefer to send parcels to lockers or other locations at their convenience. Some of the compounds even provide us with exclusive delivery access.”

Recently, JD launched an integrated service center for high-end business buildings, which can provide customers with different pick up and parcel delivery services. Services include pick up and parcel delivery, food takeaway and delivery, laundry, and others.

 

(ling.cao@jd.com)

JD.ID Receives Wide Media Attention for Virus-Fighting Effort

by Martin Li

JD.ID‘s latest virus-fighting effort by helping Indonesia procure large quantity of medical equipment in China has led to  37 media outlets to report .

Local mainstream media including Jakarta Post, kurio.id, swa.co.id and Antaranews.com published articles or photos about the initiative.

Photo report by Jakarta PostPhoto report by Jakarta Post

JD.ID, E-commerce joint venture of JD.com, helped the Indonesian initiative Relawan Anak Bangsa (RAB) (Nation’s Children Volunteers in English) procure around US$2.7 million worth of medical supplies via the parent company in China in April.

The initiative is composed of 24 large-scale companies in the country. RAB will donate the medical supplies to a state-owned humanitarian foundation, Yayasan BUMN Hadir Untuk Negeri, which will distribute them to those in need.

“We are glad to take advantage of JD’s strong supply chain capability in China to procure this large quantity of medical supplies for Indonesia’s state enterprises within a short period of time,” said Zhang Li, CEO of JD.ID.

Handover ceremony at Soekarno-Hatta International Airport in Jakarta on April 30th

Handover ceremony at Soekarno-Hatta International Airport in Jakarta on April 30th

JD.ID handed over the medial supplies to the Ministry of State Owned Enterprises (SOEs) at Soekarno-Hatta International Airport in Jakarta on April 30th. The supplies were received by Erick Thohir (R), Minister of the SOEs

Zhang added that, during the ongoing COVID-19 outbreak, e-commerce companies can play an active role in ensuring supply of daily necessities to people, who are confined to their homes.

“Plus, we are actively helping offline retail businesses, which are suffering from the lockdown, weather the crisis by providing them digitalized solutions,” said Zhang.

 

(bjlihao3@jd.com)

In-Depth Report: JD Big Data Show Higher Earning Chinese Buy Domestic Brands

by Yuchuan Wang and Ella Kidron

Every year, May 10th marks China’s online “Chinese Brands Day” shopping event. This year, coinciding with the cyber holiday, JD’s Big Data Research Institute released a trends report looking at consumption of domestic brands in 2020. According to JD’s data, from January to April this year, transaction volume for 572 brands on JD’s platform surpassed RMB 100 million, of which 490 are domestic brands. Transaction volume for 230 brands surpassed RMB 300 million, 79 of which are domestic brands. Among the 151 brands that surpassed RMB 500 million, 125 are domestic brands.

Below are some of the key takeaways from the report, followed by an in-depth analysis.

  • Domestic brands gradually become Chinese consumers’ top choice as quality keeps improving.
  • Proportion of domestic brands consumption increases year-by-year in 1st-tier cities as more well-educated and well-paid consumers buy more.
  • Female consumers aged below 25 pay more for and pay more attention to domestic brands.
  • Consumers are still more aware of domestic mobile phone brands.

In 2019, the year-on-year growth rates of domestic brands in terms of the amount of products, brands, and orders are all 20%+ higher than those of international brands. In Q1 of 2020, impacted by COVID-19, the growth gap was further expanded to 30%.

In 2019, the year-on-year growth rates of domestic brands in terms of the amount of products, brands, and orders are all 20%+ higher than those of international brands.Proportion of domestic brands consumption increases year-by-year in 1st-tier cities as more well-educated and well-paid consumers buy more.

In Q1 2020, transaction volume of domestic fresh food on JD increased by 156% compared with the same period last year, of which the transaction volume of meat (pork, beef and mutton), vegetables, poultry and eggs increased by 655%, 183% and 166%, respectively. At the same time, the consumption proportion of meat, frozen food and instant deli increased the most. For example, the proportion of meat transaction volume increased by more than 20%, and has become the top fresh food category, exceeding fruit and seafood.

Transaction volume for bakery supplies increased over 10 times on a yearly basis as people choose to cook at home during quarantine. The transaction volume of computers and office products also increased 109% year-on-year.

Top Products from Domestic Brands by Transaction Volume in Computer and Office Category | Jd.com

Thanks to the local supply chain for protective products, transaction volume of masks in the first quarter increased over 10 times compared with the same period last year. Family care products, masks and glucometers became the top products in the healthcare category.

In addition, SMEs are benefiting from social group e-commerce, which has been pulled under the spotlight as a trendy new way to shop in China while stuck at home through recommending products to friends, customers and others in close proximity. In the first quarter, the number of orders from domestic brands through this new way of shopping was 20% larger than that of international brands.

In the first quarter, the number of orders from domestic brands through this new way of shopping was 20% larger than that of international brands.

In terms of looking at transaction volume for domestic vs. international brands for the whole of 2019, the proportion of domestic brands in categories including maternal and baby, sports and personal care increased rapidly. In particular, facial cleaning products, female care products and other categories exceeded over 150% on average. Imported products grew the most in categories such as toys and musical instruments, cleaning and paper products.

Domistic Brands Top 5 Categories by YOY Transaction Volume Increase

International Brands Top 5 Categoriesby YOY Transaction Volume Increase

In 2019, e-commerce channels continued to help domestic brands reach the lower tier markets. Fifth and sixth tier cities remain the primary driving force of consumption of domestic brands. That said, the situation is quietly changing in first tier cities. For example, in the Shanghai area, domestic brands are embracing domestic brands more. Looking at the growth in proportion of consumption made up by domestic brands, Shanghai is already in the top five despite the fact that transaction volume of international brands in Shanghai remains second only to Beijing.

City Tier Ranking by Domistic Brands Transaction Voulme 2019

In terms of occupation and consumer groups, the proportion of goods from domestic brands purchased by medical and financial professionals is growing rapidly. In general, domestic brands are attracting more high-income consumers. From an age and gender perspective, young female consumers born after 1995 pay increasingly more attention to domestic brands.

Domestic Brand Comsumer Portrait Breakdown (Growth Rate%)

In 2019, 94.27% of consumers of domestic brands were shown to be sensitive to product reviews, indicating emphasis on product quality and the general pursuit of high-quality consumption.

32% of the top 20 key words searched were directly related to brands, among which domestic brands accounted for 10% more of the search terms than international brands. According to search word data from Singles Day (November 11th), recognition of domestic mobile phones is relatively high.

Looking at the top 20 keywords used in product reviews, brand quality and use experience are of top of mind for consumers, followed by price and service.According to search word data from Singles Day (November 11th), recognition of domestic mobile phones is relatively high.

Looking at the top 20 keywords used in product reviews, brand quality and use experience are of top of mind for consumers, followed by price and service.

Zhao Ping, Director of the International Trade Research Department at the China Council for the Promotion of International Trade, believes that lower tier markets have huge consumption potential, and that compared with consumers in first and second tier markets, they will have higher requirements in terms of performance-to-price ratio for goods. At the same time, they are an “acquaintance society” (meaning that familiarity with a person or brand may have a better chance to drive a purchase), so the word of mouth regarding the product’s quality is particularly important. She adds that Chinese brands, especially small- and medium-sized enterprises can invest in bringing more goods with a favorable price-to-performance ratio to seize the opportunities presented by the lower tier markets, bringing them both a clear development path and a way to deliver more value to consumers.

 

(yuchuan.wang@jd.com; ella@jd.com)

 

 

JD Data: Chinese Consumers Are Creating More Comfortable and Healthy Living Space

by Rachel Liu

JD Big Data Research Institute released its 2020 Consumption Trends of Home and Life Products Report, showing that Chinese consumers care more about the comfort level of their living spaces.

Data finds that consumers have more diverse ways of using their living spaces. Post-1995 consumers are becoming the new force for home and life products consumption. Male consumers are more involved in kitchens, and the “health” became the key demand of home decoration as a result of COVID-19.

JD Data shows that about 40% of customers choose to read on the toilet. About 46% of customers choose to put tissues by their bedsides rather than books. And 24% of consumers put storage boxes for jewelry and cosmetics on their desks instead of study materials and office supplies.

The report also shows that post-1995 consumers are paying more attention to their sleeping quality. The y-o-y sales increase of latex pillows, memory foam pillows and fiber pillows among the group are all over 40%, and sales of silk quilts increased by 109% y-o-y.

Male customers are more involved in kitchens., In kitchen gadgets, shelves and disposable items, sales of male customers are 9% higher than that of female customers. For kitchen storage utensils, sales to male customers are 22% and 11% higher than that of female respectively. Male customers are also buying more computer desks, office  and gaming chairs. In particular sales of gaming chairs increased by 370% y-o-y.

With COVID-19 consumers pay more attention to healthy products when decorating their homes. On March 31st, during JD’s annual promotion for home decoration products, sales of germicidal lamps was 5 fold of the same period last year.

 

(liuchang61@jd.com)

JD Health Joins Subsidies Project for Impoverished Households

by Tracy Yang

JD Health together with the online platform of Social Participation in Poverty Alleviation and Development of China and 11 pharmaceutical companies, launched the “Healthy China, Medical Subsidy Project” on May 9th.Targeted at government-designated poor households across the country, the project has provided by far the largest amount of subsidies and broadest coverage of any subsidy project for poor households in China.

The project is expected to cover more than 30 million people in the next three to five years, with the goal of substantially reducing the burden of medical expenses and on illness-driven poverty (or return to poverty). Under the plan, qualifying participants will each receive RMB 1000 to purchase drugs from a collated list. At present, the list already includes more than 350 drugs covering more than 100 diseases, including cardiovascular and cerebrovascular diseases, cough and cold, and gastrointestinal diseases. It will rapidly be expanded to include new special drugs and rare disease drugs.

Signing up for the program is simple. After confirming personal identification, participants can enjoy the subsidy either online, through JD Health’s JD Pharmacy or offline at a designated pharmacy pre-screened by JD Health. In principle there will be at least one designated drugstore in each town or village. The subsidy can be directly deducted when purchasing drugs in the catalogue through the designated channels, and participants can enjoy subsidies covering up to 68% of the market price of each drug.

Lijun Xin, CEO of JD Health said, “Through this joint effort with the online platform of Social Participation in Poverty Alleviation and Development of China, JD Health has the ability, responsibility, and confidence to collaborate with partners across the health industry supply chain to enable poverty-stricken individuals to reduce their expenditure on medical treatment and medicine purchase as much as possible as well as have the access to more high-quality medicines and services.”

Since signing the cooperation agreement on e-commerce precision poverty alleviation strategy with the Poverty Alleviation Office of the State Council in January 2016, JD.com has maximized its advantages in the fields of supply chain, logistics, finance, technology and services to sell more than 3 million different kinds of commodities from poor areas across the country online, sales of which reached more than RMB 75 billion and enabled 900,000 government-designated poor households to increase their incomes accordingly.

 

(tracy.yang@jd.com)

Posted in ESG

Photo Gallery: This Week at JD (May 4-9)

New Zealand Trade and Enterprise (NZTE) and JD.com jointly kicked off the “New Zealand National Products Festival

On May 9th, New Zealand Trade and Enterprise (NZTE) and JD.com jointly kicked off the “New Zealand National Products Festival”, creating a one-week shopping extravaganza for Chinese consumers to buy high-quality products from New Zealand. Clare Fearnley, New Zealand Ambassador to China, sent her greetings message through a video.

 

JD flew its first all-cargo aircraft, which is a dedicated freight Boeing 737-300F

On May 7th, JD flew its first all-cargo aircraft, which is a dedicated freight Boeing 737-300F, from Shenzhen to Wuxi. The aircraft is branded with the JD Express logo. The initiative will enable JD to provide faster and more reliable delivery service to customers in Yangtze River Delta and Great Bay Area of Guangdong-Hong Kong-Macao. Customers who place orders in the afternoon can receive them the next morning, expanding coverage at this speed by 300% to 24 cities.

 

JD Health and Allergan signed a partnership agreement

On May 6th, JD Health and Allergan signed a partnership agreement focused on the prevention and treatment of ophthalmic diseases covering Internet healthcare, drug purchase, disease management, patient education and more.

 

Soon Sze-Meng, President of JD Southeast Asia and Vice President of JD.com participated in Bloomberg’s “Sooner Than You Think: Hero Technologies”

On May 6th, Soon Sze-Meng, President of JD Southeast Asia and Vice President of JD.com participated in Bloomberg’s “Sooner Than You Think: Hero Technologies” virtual panel. He emphasized the importance of technologies in meeting consumers’ increasing demands for daily necessities during the COVID-19 outbreak in China and Southeast Asia. He also raised the role of supply chain, and the undeniable importance of trust in JD’s response.

 

JD data shows that delivery orders increased nearly 70% during May 1-5 holiday,

JD data shows that delivery orders increased nearly 70% during May 1-5 holiday, almost doubling the industry average. Orders in tier five and six markets increased nearly 80% and 100% respectively.

 

LG Electronics signed a partnership with JD.com to sell RMB 5-billion-yuan worth of products on the e-commerce platform.

LG Electronics signed a partnership with JD.com to sell RMB 5-billion-yuan worth of products on the e-commerce platform. LG will also invest in JD Home Appliance Stores and set up over 1,000 whole-house appliance demonstration stores, creating smart offline retail platforms in lower-tier markets.

 

JD CENTRAL, the e-commerce joint venture of JD.com in Thailand, has joined the Thai Fruit Golden Months initiative

JD CENTRAL, the e-commerce joint venture of JD.com in Thailand, has joined the Thai Fruit Golden Months initiative, to support Thai farmers who have been struggling with exporting their agricultural products during the ongoing COVID-19 lockdown.

JD Launches Cloud-based Blockchain-as-a-Service Platform

by Yuchuan Wang

Today, JD announced the release of a cloud-based BaaS (blockchain-as-a-service) platform jointly developed by JD Digits and JD Cloud & AI. The platform will reduce the barrier to entry for SMEs and other companies with the need of informatization, and provide more agile access for them to make use of JD’s blockchain technologies quickly.

SMEs lacking blockchain professionals and technology infrastructure will no longer need to be intimidated by the development and application of blockchain. They can now purchase underlying blockchain technology resources and services with one click. The initiative also supports immediate activation of consortium chain in seconds upon purchase. JD’s cloud-based BaaS platform will further lead the industry in the development of one-stop solutions that are easier for businesses to access, use, operate and maintain.

As a pioneer in the application of blockchain technology, JD.com initially introduced blockchain to track and trace the source and supply chain of products on its platform in 2017. As of the end of last year, JD has implemented blockchain to trace over 70,000 SKUs from over 800 brands. In 2019, the company opened its self-developed blockchain framework JD Chain to businesses, through which companies can build their own solutions from the ground up, starting from the underlying architecture, specifically tailored to meet the unique needs of their individual businesses, without relying on pre-built APIs.

 

(yuchuan.wang@jd.com)