JD.com Upgrades JD PLUS Paid Membership with Lifestyle Services and Expanded Free Shipping

Posted on by Yuchuan Wang

On January 8, 2025, JD.com, also known as JINGDONG, announced that it will fully upgrade its paid membership program, JD PLUS, introducing new features such as the “Lifestyle Service Package,” the “180-Day Premium Replacement” policy, expanded “Unlimited Free Shipping,” and more.

  • The “Lifestyle Service Package” allows members to redeem PLUS credits for services such as home cleaning, laundry, car washes, free shipping, telemedicine consultations, monthly e-book subscriptions, and health checkups.
  • Members will also enjoy the “180-Day Premium Replacement” policy for self-operated products, including phones, appliances, and digital devices. Items with quality issues will be replaced within 180 days of delivery, offering worry-free after-sales protection.
  • The “Unlimited Free Shipping” service has been expanded to JD’s on-demand retail platform, JD NOW, covering self-operated businesses including 7FRESH, JD Grocery, JD Pharmacy, and JD Super. Members can enjoy cost-free, minute-level delivery without order value thresholds.
  • Additionally, JD PLUS has partnered with Tencent Video, NetEase Cloud Music, and others to launch co-branded membership cards. Priced at just 298 RMB, the cards offer shopping, streaming, and music benefits worth over 1,200 RMB.

Since its launch in 2015, JD PLUS has pioneered paid memberships in China’s e-commerce sector, offering exclusive perks such as a 5% discount on select products, dedicated customer service, and free returns, along with nearly 100 lifestyle privileges in partnership with over 2,000 brands.

JD PLUS members are among the most engaged and loyal online shoppers in China, with annual spending averaging 10 times that of non-members. Data shows that after subscribing, members increase their annual spending by 150% and shopping frequency by over 120%.

By consistently enhancing member benefits, JD PLUS drives user satisfaction and loyalty while providing partner brands with a unique channel for sustainable growth through increased engagement, visibility, and sales.

 

(yuchuan.wang@jd.com)

JD Logistics Launches Shenzhen-Bangkok Flight Through JD Airlines

Posted on by Yuchuan Wang

JD Logistics, also known as JINGDONG Logistics, has officially launched a new international air cargo route connecting Shenzhen, China, with Bangkok, Thailand. Operated by JD Airlines, the maiden flight departed Shenzhen at 10 AM on January 3, 2025, carrying a full load of cross-border e-commerce goods to Suvarnabhumi Airport in Bangkok.

The route will be operated three times per week, catering to cross-border transportation needs. It primarily facilitates the shipment of Chinese products such as electronics, apparel, small appliances, and industrial manufacturing items, to Thailand, while enabling the export of Thai seafood and fruits to China.

With the launch of the new route, JD Logistics leverages its extensive overseas transportation and delivery resources to ensure efficient distribution in Thailand. The route will also be positioned as a key transit hub for onward shipments to Europe and North America.

In October last year, JD Airlines launched a cargo route between Shenzhen, China, and Kuala Lumpur, Malaysia, operating two to five flights on the route per week. This route not only facilitates the transport of e-commerce goods but also supports the shipment of fresh products from Malaysia to China. Notably, cold chain solutions are employed for durian transportation. Flights transporting durians depart Malaysia in the evening and arrive in Shenzhen at night, where the durians are promptly cleared through customs. By the following morning, fresh Malaysian durians are delivered to supermarkets and fresh produce markets across South China, completing the journey in as little as 24 hours.

JD Logistics also operates multiple self-operated overseas warehouses, collaborative warehouses, and robust transportation and distribution networks in Southeast Asia, offering 24-hour fulfillment benefiting from enhanced supply chain efficiency for brands and merchants.

Earlier in December, JD Logistics unveiled its international expansion roadmap, in which the company will accelerate the growth of its “three networks”: the global warehouse network, express delivery network, and the air freight network, with the goal of establishing a “2-3 Day Delivery Circle” in dozens of overseas markets.

 

(yuchuan.wang@jd.com)

JD.com Enhances Consumer Access to Authentic Chagan Lake Fish

Posted on by Vivian Yang

The annual winter fishing festival at Chagan Lake has begun on December 28 in Jilin, China, and JD Super, the supermarket division of JD.com, is transforming consumer access to fish from this esteemed location by offering direct, high-quality catches straight from the lake.

Direct Sales from the Lake

Chagan Lake, one of China’s top ten freshwater lakes and the largest inland lake in Jilin Province, is famous for its crystal-clear waters and rich fish resources, hosting over 60 species, including carp, grass carp, and crucian carp. Known for its unique flavor and exceptional quality, Chagan Lake fish has become a prized local specialty, attracting culinary enthusiasts from across the country. However, its increasing popularity has also led to issues with counterfeit products.

In an innovative exclusive sales partnership with the local fishing industry, JD Super has established a customized procurement model to deliver premium Chagan Lake fish directly to consumers. By creating a direct supply chain with the fishing grounds, JD Super ensures the freshness and quality of the fish, selecting only those caught on the same or the previous day. Consumers also enjoy added value, with orders such as a 5-kilogram purchase averaging a weight of 5.4 kilograms.

A JD Super Procurement and Sales Manager conducts a live-stream sale of fish directly from Chagan Lake

On the opening day of the winter fishing season, industry experts reported stable production, with an estimated catch of around 1.5 million kilograms. Despite a slight increase in the ex-factory price of Chagan Lake fish this year, JD Super has introduced substantial agricultural product discounts for specific types of Chagan Lake fish to improve affordability and support the branding and recognition of this local delicacy.

Accelerated Nationwide Cold-Chain Delivery

JD Logistics, the logistics arm of JD.com, plays a vital role in this initiative. Traditionally, Chagan Lake fish were transported through multiple intermediaries, which increased costs and delivery times. This year, JD Logistics has streamlined the process by establishing a transit hub in Changchun, the capital of Jilin Province. By leveraging extensive air resources, they have launched nearly 20 air routes from major nearby cities such as Changchun, Harbin, and Shenyang, significantly reducing shipping times. JD Logistics continues to optimize transportation routes and enhance its delivery network, achieving an average delivery time reduction of 3 hours for fish orders, ensuring that consumers nationwide receive first-rate fish quickly and in peak condition.

This strategic collaboration between JD.com’s retail and logistics services and the Chagan Lake fishing industry not only delivers authentic, high-quality fish to consumers but also strengthens the local economy and promotes sustainable fishing practices. By supporting the branding of Chagan Lake fish, JD is helping to elevate the profile of this local specialty, ensuring its reputation continues to grow both nationally and internationally.

 

(vivian.yang@jd.com)

JD Health Launches Global Healthcare Service Platform

Posted on by Vivian Yang

On December 26, JD Health unveiled its overseas healthcare service, which is designed to connect users with premium global medical resources. This initiative establishes a professional platform for international medical information, offering direct referral services in collaboration with select experienced providers, and effectively addressing the challenges patients face when seeking healthcare services abroad.

Leveraging JD Health’s expertise in internet-based healthcare, the platform includes information on over 100 top global hospitals and doctors. It keeps users in China updated on the latest approved medications and cutting-edge therapies, breaking down barriers to access to professional medical information from abroad.

The platform’s overseas healthcare services are designed to meet the growing demand for international medical and health services, including remote consultations, comprehensive health check-ups, cell therapy, medical aesthetics, assisted reproduction, and chronic disease management.

JD Health has partnered with over ten renowned institutions from Switzerland, Japan, Thailand, the United States, and more. Several partners offer an innovative direct connection and referral model, enhancing the efficiency and quality of cross-border healthcare services.

For example, JD Health collaborates with global medical assistance service providers such as Saint Lucia Consulting, AlphaCare, and One Medica for remote consultations and overseas medical treatments. JD Health also works with Japan’s Fujita Health University Hospital for precision health check-ups. In the fields of cell therapy and functional medicine, JD Health partners with Japan’s Sante Clinic and Switzerland’s SGK Medical Center. For medical aesthetics, the company collaborates with Prime Ginza Clinic for anti-aging services and partners with Jinxin Fertility Group and Thailand’s Praram 3 IVF Center for assisted reproduction.

Moreover, JD Health’s internet hospital resources provide comprehensive health management support, enabling users in China to effectively address their health needs both before and after traveling abroad, ensuring continuous and well-rounded care.

 

(vivian.yang@jd.com)

JD Health’s Internet Hospital Introduces Video Consultation Service

Posted on by Vivian Yang

On December 25, JD Health’s Internet Hospital launched a new video consultation service, allowing patients to have virtual “face-to-face” consultations with top medical experts. This service is complemented by the 24/7 availability of full-time general practitioners. These rapid video consultations with general practitioners are available with a single click and response times as fast as nine seconds, providing a significant enhancement in the efficiency and experience of JD Health’s telemedicine services.

The video consultation service provides two options: Expert Video Consultation and Rapid Video Consultation. The Expert Video Consultation option connects patients with doctors from China’s top AAA hospitals in major cities such as Beijing, Shanghai, and Guangzhou. These specialists, who are experts in fields such as psychiatry, traditional Chinese medicine, and dermatology, offer scheduled time slots on JD Health, allowing patients to book video sessions more easily and at a lower cost from the comfort of their homes.

The Rapid Video Consultation service is staffed by JD Internet Hospital’s general practitioners, who are available around the clock. This service offers instant call options, with consultations starting in as little as nine seconds and lasting up to 15 minutes. It is ideal for addressing common health issues such as colds, fevers, diarrhea, vomiting, dizziness, headaches, and allergic reactions, providing patients with professional advice and treatment recommendations. For patients with chronic conditions, the service also facilitates convenient disease management, medication adjustments, and treatment plan modifications.

Additionally, the Rapid Video Consultation service supports multi-party calls, allowing users to share the video link via WeChat so others can join the consultation. This feature is particularly beneficial for adult children who want to arrange remote medical assistance for their elderly parents who live in different locations. It reduces barriers for seniors and enhances communication between doctors, patients, and family members.

Moreover, if additional tests or examinations are needed during a rapid video consultation, doctors can directly order tests online, creating a seamless “consult online, test at home, and receive medication at your doorstep” healthcare experience.

Online health consultations have become increasingly popular due to their convenience, efficiency, and ability to overcome geographical barriers. The launch of JD Health’s Internet Hospital video consultation service marks a significant upgrade from previous text and voice call consultations. It enables patients to describe their symptoms more thoroughly and accurately and allows doctors to observe symptoms more directly, thereby strengthening communication and trust between doctors and patients.

 

(vivian.yang@jd.com)

JD Logistics Unveils First Self-Operated Warehouse in Japan

Posted on by Yuchuan Wang

JD Logistics, also known as JINGDONG Logistics, officially opened its first self-operated warehouse in Japan on December 25, 2024. The facility will provide integrated e-commerce supply chain solutions for businesses in both Japan and South Korea, as well as overseas brands expanding into these markets.

JD Logistics also announced plans to further strengthen its services in the regions by establishing additional self-operated warehouses over the next 2-3 years and developing multi-country international air cargo routes, to support its vision for “2-3 Day Delivery Circle” across the Asia-Pacific region.

Strategically located in Chiba Prefecture, the warehouse can store millions of items using advanced warehousing technologies. It is equipped with hundreds of warehousing robots, sorting robots, and automated operation lines, more than doubling processing efficiency compared to traditional manual operations.

In addition, JD Logistics will continue building overseas warehouses in the Asia-Pacific region to establish a warehousing and distribution network spanning key metropolitan areas in Japan, South Korea, and Southeast Asia. JD Logistics’ overseas warehouses will support same-day order receiving and dispatching, cutting fulfillment time by 24 hours compared to local industry averages in Japan and South Korea, significantly improving the shopping experience for regional consumers.

Recently, JD Logistics unveiled its 2025 roadmap for integrated supply chain development in international markets. The plan focuses on expanding global warehousing and air freight networks and strengthening international express delivery services, to deliver seamless, efficient supply chain logistics services to global clients.

 

(yuchuan.wang@jd.com)

JD Report: Five Health Consumption Trends for 2024

Posted on by Vivian Yang

On December 24th, JD.com’s Consumption and Industry Development Research Institute, in collaboration with HealthInsight, a media think tank specializing in the health sector, released an insightful analysis of China’s 2024 health consumption landscape. The report outlines five key trends in the health industry, highlighting the increasing consumer demand for proactive health management and the industry’s evolving dynamics.

The Rise of Weight Management Solutions

Modern lifestyles have contributed to rising obesity rates with 34.3% of Chinese adults classified as overweight and 16.4% as obese. Obesity is associated with over 200 diseases, posing significant health risks. The introduction of semaglutide, a GLP-1 receptor agonist for long-term weight management, in China marks a promising development. The market for GLP-1 weight loss drugs in China is projected to exceed 37.852 billion RMB by 2030. On JD.com, searches related to “weight management” have increased more than 3.8 times year-on-year, with growing demand for diet products and home fitness equipment such as kettlebells and leg trainers.

Addressing the Growing Mental Health Concerns
With 95 million people in China affected by depression, mental health is an increasing concern. Consumers are turning to books, stress-relief toys, online consultations, and meditation to manage stress. On JD.com, searches for “mental health” have doubled, with significant interest in emotional release tools and psychological books. JD Health’s Internet Hospital now offers specialized clinics with over 2,300 counselors addressing issues like anxiety, depression, and sleep disorders.

The Booming Sleep Economy
Over 300 million Chinese experience sleep disorders, often due to irregular schedules. The sleep economy is booming with the market size reaching 495.58 billion RMB in 2023 and expected to surpass 600 billion RMB by 2027. JD.com has seen a 210% increase in searches for sleep aids, with high demand for sleep headphones, eye masks, and nutritional supplements. Sales of sleep-enhancing pillows and mattresses have also grown significantly.

Everyday Integration of Medical Devices

The home medical device market is expanding as consumers increasingly monitor their health independently. Products like heart rate-monitoring smartwatches and glucose meters are becoming household staples. This year, JD.com data shows that purchases of vision care devices and smart health monitoring equipment have tripled. The market for home medical devices is expected to reach 380 billion RMB by 2025.

Shifting Focus to Preventive Health Management

Emphasizing early screening and intervention, JD.com has seen a significant rise in orders for health services such as genetic testing and early cancer screening. These trends highlight a shift from treatment to prevention, driven by technological advancements and policy support. As consumer awareness grows, health consumption is becoming a major force in economic development, presenting opportunities for rapid growth in the health industry.

In conclusion, the 2024 health consumption landscape is characterized by a strong shift towards proactive health management and the integration of technology into everyday health practices. These trends not only reflect changing consumer priorities but also indicate significant growth opportunities for businesses in the health sector. JD.com remains committed to supporting these developments by providing innovative products and services tailored to the evolving needs of consumers across the dynamic health sector.

 

(vivian.yang@jd.com)

JINGDONG Property Adds New Logistics Infrastructure in Japan

Posted on by Yuchuan Wang

JINGDONG Property, Inc. (“JDP”), a leading and rapidly growing modern infrastructure investment and asset management platform of JD.com,  has successfully completed the acquisition of two stabilized logistics assets totalling approximately 103,000 square meters strategically located in key distribution hubs in Tokyo and Nagoya.

“We are pleased with the addition of this logistics portfolio in Japan,”  said Cao Dong, CEO of JDP. “This acquisition demonstrates our continued confidence in the sector across the region and our team’s capability to operate in new markets.”

“This transaction represents an important step in growing our regional business,” said Richard Law, Head of Asia Pacific at JDP. “Japan logistics properties continue to benefit from robust demand arising from growth in e-commerce and industrial production.  This investment aligns with our strategy to capitalize on long-term growth trends in Japan.  We will continue to explore additional opportunities to expand our presence and capabilities in Japan and the Asia Pacific region.”

About JINGDONG Property, Inc.

JINGDONG Property, Inc. (www.jdp.com.cn) is a leading and rapidly growing modern infrastructure investment and asset management platform of JD.com. Its business includes investment, development and asset management of logistics parks, business parks, data centers and others. As the cornerstone of JD.com’s supply chain ecosystem, JDP is equipped with deep insights into merchandise and logistics flows and has a unique ability to integrate business resources. We are well-positioned to serve consumption-driven demand and transform local economies. Leveraging our core competencies across infrastructure assets, development expertise, service capabilities and actionable insights, we provide bespoke, holistic and intelligent infrastructure.

 

(press@jd.com)