Jul 24, 2026|
Carrier and JD.com Sign Strategic Cooperation Agreement to Jointly Build Retail Ecosystem for Comfort Solutions
BEIJING, July 24, 2026 — Carrier and JD.com announce new strategic cooperation at a signing ceremony at JD.com’s global headquarters in Beijing on July 23. The agreement means Carrier brands and businesses, including Toshiba HVAC and Carrier Residential & Light Commercial, will deepen their collaboration with JD.com to jointly build an omni-channel digital retail ecosystem for home comfort solutions, combining JD.com’s online e-commerce capabilities and extensive offline retail network.
Carrier is part of Carrier Global Corporation (NYSE: CARR), global leader in intelligent climate and energy solutions. Listed on both Nasdaq and Hong Kong Stock Exchange, JD.com is China’s largest retailer by revenue and has over 700 million annual active customers.
Mark Kwok, President of Residential & Light Commercial Comfort Solutions, North Asia, Carrier, and Zhang Jing, lead of Residential Air Conditioning Division, JD Home Appliances, JD.com, attended the signing ceremony.
Mark Kwok, President of Residential & Light Commercial Comfort Solutions, North Asia, Carrier, said: “This strategic cooperation with JD.com marks an important milestone for Carrier to further strengthen our local presence and accelerate the transformation of our retail business in China, marking the evolution between Carrier and JD.com from limited channels collaboration to strategic synergy featuring diversified business operations, full-category coverage and end-to-end integration. Through collaboration with JD.com, Carrier will provide one-stop comfort solutions while enhancing the purchasing and user experience for local consumers. It also supports ongoing innovation and the evolution of its business model.”
Zhang Jing, Head of Residential Air Conditioning Division, JD Home Appliances, JD.com, said: “Our collaboration means we can build on our respective strengths to deepen collaboration across channel development, and service innovation. Our shared goal is to create greater value for consumers by bringing high-quality home appliances to market faster, offering more competitive pricing and delivering a consistently strong experience throughout the customer journey. This will not only help meet consumers’ growing expectations for a better quality of life, but also drive closer integration between online and offline channels and further improve the air-conditioning shopping experience.”
About JD.com
JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company’s cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its Retail as a Service offering to help drive productivity and innovation across a range of industries. JD.com’s business has expanded across retail, technology, logistics, health, industrials, property development and more.
About Carrier
Founded by the inventor of modern air conditioning, Carrier is a world leader in high-technology heating, air-conditioning and refrigeration solutions. Carrier provides sustainable solutions, integrating energy-efficient products, building controls and energy services for residential, commercial, retail, transport and food service customers. Carrier China is a part of Carrier Global Corporation, global leader in intelligent climate and energy solutions, committed to creating innovations that bring comfort, safety and sustainability to life. For more information, visit www.carrier.com or follow us on WeChat Carrier_China.
Carrier. For the World We Share.
About Toshiba HVAC
Since 1935, Toshiba HVAC has insisted on innovation, committed to providing Chinese consumers with comfortable, quiet, clean, and reliable indoor climate solutions through energy-saving and eco-friendly technologies. Toshiba HVAC is part of Carrier Global Corporation (NYSE: CARR), a leading global provider of intelligent climate and energy solutions, always dedicated to delivering comfortable, safe, and sustainable living through innovation. For more information, please visit https://www.toshiba-airconditioning.com.cn/dongzhi.
Jul 22, 2026|
Costco Launches Official Store on JD.com with Fast Delivery Nationwide in China
JD.com and Costco China announce a new strategic partnership on July 22, making JD.com Costco’s sole official e-commerce platform partner in China. By combining Costco’s curated product selection with JD.com’s nationwide supply chain and logistics infrastructure, consumers across the country can now order Costco’s offerings online with fulfillment as fast as same-day.
The official flagship store launched for trial operation in late May on JD.com currently features about 700 product types across core retail categories, including snacks, food staples, personal care, beauty, household paper products, and nutritional supplements. In its first month of pilot operation, the storefront generated strong customer enthusiasm, drawing over 30 million visitors and securing nearly 200,000 store followers. High-demand items under Costco’s private brand, Kirkland Signature, such as its signature pistachios, experienced rapid sell-outs and repeated inventory restocking.
To lower purchase barriers and extend brand accessibility beyond physical store locations, the online flagship now offers flexible fulfillment starting from RMB 99 (~$13.80 USD) and allows customers to shop online without requiring an offline Costco membership card.
“Partnering with JD.com marks a pivotal step in scaling Costco’s business in China by transcending the physical footprint of our membership warehouses,” said Costco China . “Leveraging JD.com’s established online platform and extensive logistics network enables us to break regional limitations, extend our reach into broader markets, and efficiently deliver Costco’s signature merchandise and service value to consumers nationwide.”
“JD.com reaches over 700 million active users who prioritize both premium quality and value—a demographic that seamlessly aligns with Costco’s customer base,” said a spokesperson for JD Super, the online supermarket business under JD Retail. “By leveraging our omni-channel marketing resources and nationwide supply chain, we look forward to helping inject new vitality into Costco’s growth in China.”
As Costco celebrates its 50th anniversary this year, this exclusive partnership brings together two retail leaders with a shared commitment to quality, value and customer experience. It also reinforces JD.com’s role as China’s most effective platform for brand building and sales acceleration, trusted by many of the world’s leading brands to grow their business in China. JD.com and Costco will continue to focus on consumer demand by expanding online product categories, deepening supply chain coordination, exploring customized product offerings, and enhancing member benefits to provide a seamless e-commerce experience across China.
(vivian.yang@jd.com)
Jul 20, 2026|
Shop Smarter in China: JD.com Upgrades Online Tax-Free Shopping with Instant VAT Refunds
BEIJING, July 20, 2026 – Shopping in China is now even easier for international travelers. Building on the launch of China’s first online departure tax refund store this May, JD.com (also known as JINGDONG) has introduced three new digital upgrades to make tax-free shopping faster and more convenient: fully paperless tax refund processing, international bank card binding, and an instant VAT refund option.
Available through the JD.com app in both English and Chinese, the service allows eligible foreign visitors, as well as travelers from Hong Kong, Macao and Taiwan, to shop online from more than one million products across nearly 800 sub-categories. Eligible purchases may receive VAT refunds of up to 9% under China’s departure tax refund policy, helping travelers save on everything from consumer electronics and home appliances to beauty products, fashion and cultural merchandise.
The upgraded experience makes online shopping simple from start to finish. Travelers can browse products marked with the tax refund label, enter their travel information during checkout, and have the required electronic tax refund documents generated automatically—eliminating paper forms and simplifying the refund process.
JD.com has also enhanced payment convenience by enabling users to securely link internationally issued bank cards directly to their JD.com accounts through JD PAY, creating a seamless checkout experience without requiring a local payment method.
For even greater convenience, shoppers can choose the instant VAT refund option when placing eligible orders. Once authorized, an advance payment equivalent to the estimated VAT refund is credited directly to the linked bank card, allowing travelers to enjoy their tax savings immediately instead of waiting until departure.
Unlike traditional tax-free shopping, JD.com’s online service lets travelers shop anytime, anywhere without visiting a physical store. During the current pilot in Beijing, eligible purchases can be delivered directly to hotels or other designated addresses through JD.com’s signature same-day and next-day delivery service, combining the convenience of online shopping with one of China’s fastest retail fulfillment networks.
“JD.com is committed to making shopping in China easier and more enjoyable for international visitors through technology and supply chain innovation,” said a JD.com spokesperson. “We will continue expanding our selection of tax-free products, enhancing digital services, and bringing this convenient online tax-free shopping experience to more cities across China.”
(vivian.yang@jd.com)
Costco Launches Official Store on JD.com with Fast Delivery Nationwide in China
