On February 26, 2026, AllianzJD, the joint venture between JD.com and Allianz that combines JD.com’s technology-driven consumer expertise with Allianz’s global leadership in insurance, announced, a major upgrade to its travel insurance “Priority Rescue” service. This industry-first mechanism in China strengthens protection for both outbound travelers from China and inbound international visitors, building a truly borderless safety net for global journeys.

At the core of the upgrade is the principle of “life first, rescue prioritized.” In life-threatening situations, such as serious accidents or sudden acute illnesses, AllianzJD commits to immediate intervention by advancing or guaranteeing medical expenses upfront. This ensures travelers receive prompt professional treatment without financial hurdles, with cost settlement occurring only after the traveler’s condition has stabilized. The approach completely eliminates money-related stress during critical emergencies.

To make this promise reliable worldwide, AllianzJD draws on Allianz’s extensive global network to maintain a comprehensive service infrastructure. It provides 24/7 multilingual customer support, operates a rescue network spanning more than 200 countries and regions, partners with over 1.9 million service providers, and delivers assistance in more than 70 languages. The full process from initial consultation and guidance through rescue coordination to international medical repatriation is seamlessly covered.

The company upholds a strict “530 Rapid Response” standard: rescue requests are accepted within ‘five’ minutes, full activation begins within ‘thirty’ minutes, and native-language response teams engage within one hour via its worldwide emergency medical network. This guarantees fast, equitable, and efficient action no matter the location.

A recent real-world example illustrates the service’s effectiveness. Ms. Qin, insured under an AllianzJD outbound travel policy, sustained serious injuries in a car accident while traveling alone in the Republic of Georgia. Upon receiving the alert, AllianzJD promptly activated Priority Rescue, closely monitored her local treatment, provided expense guarantees, and once her condition stabilized, arranged a medically equipped international return flight to China accompanied by two professional nurses. The repatriation costs for Ms. Qin were fully covered within the policy’s scope.

“In an era of global travel recovery, every traveler’s top priority is peace of mind,” said an AllianzJD spokesperson. “This Priority Rescue upgrade directly meets that need by dismantling traditional barriers in emergency assistance. By harnessing our partners’ combined global resources and networks, we deliver more targeted, efficient, and reliable protection tailored to diverse travel scenarios, truly fulfilling our commitment to safeguard every journey around the world.”

Complementing its outbound offerings, AllianzJD introduced the “Charming China” inbound travel insurance in 2025, specially designed for international visitors to China. This product incorporates the enhanced Priority Rescue service, enabling global tourists to explore the country with greater confidence and security.

Since its establishment in 2018, AllianzJD has effectively integrated JD.com’s advanced digital intelligence and deep insight into the Chinese market with Allianz’s more than 130 years of international insurance leadership and rescue expertise. This powerful partnership has produced a comprehensive portfolio of travel insurance products covering diverse global travel scenarios, earning widespread market recognition for its professional claims handling and emergency response capabilities.

Looking ahead, AllianzJD will continue to leverage the strengths of both partners, drive ongoing product and service innovation, and strengthen its borderless travel safety ecosystem, contributing to the sustainable growth of the global tourism industry.

(vivian.yang@jd.com)