Jul 4, 2025|
JD.com Releases 2024 ESG Report
At JD.com, we are delighted to present our 2024 ESG Report, a testament to our unwavering commitment to the mission of making lives better through technology. This year, we harnessed our dual expertise in supply chain and technology to cultivate a harmonious ecosystem that blends commercial success with social responsibility.
In 2024, we strengthened our compliance governance framework, establishing industry-leading standards in user privacy protection and business ethics, while accelerating our green, low-carbon transformation through innovative logistics solutions.
Guided by our people-first philosophy, we prioritized employee well-being, empowered partner growth, and nurtured an inclusive, sustainable supply chain. With a dedication to innovation, we connected urban and rural communities, fueling rural revitalization and shared prosperity, all while partnering to forge a sustainable future.
Key achievements are detailed below.
1.Responsible Governance
- Ranked in Gartner 2024 Top 25 Global Supply Chains – JD’s first time in the ranking
- Awarded 2024 INFORMS Prize, top honor in operations research
- 100% employee anti-corruption pledge sign-off (incl. interns, consultants)
- 0 incidents of data security or privacy breaches
- 0 yuan in fines related to security breaches
- 135 security & privacy training sessions, 100% employee coverage
- 100% employee online compliance training coverage
- 0 corruption lawsuits against JD.com
- Assisted authorities in intercepting or recovering over RMB 53.4 M in fraudulent funds
- Ranked 8th in China’s AI patent applications
- Over 3,800 patent applications
- 11,512 patents granted globally
2. Green Future
- Beijing HQ Campus 1 completed smart lighting upgrade, saving 650,000 kWh
- JINGDONG Property self-built solar power exceeded 38M kWh, reducing 30,000 tons of CO2
- Beijing HQ Campus 4 began green energy purchase, 1.69M kWh in Nov-Dec
- 6 Huaguan Supermarket stores piloted green energy, 4.97M kWh purchased
- Multiple cities adopted new-energy vehicles, with over 10,000 in use for logistics
- Beijing shuttle buses switched to zero-fuel; added 43 electric and 14 gas vehicles
- Nationwide green appliance subsidy recycled over 20M old units
- Direct-from-factory model cut secondary packaging by over 1B units
- 960,000 reusable insulation boxes used over 85.45M times, cut 72,520 tons of CO2
- Instant delivery for Apple in China earned ISO14068 carbon-neutral certification
- As of the end of the reporting period, JINGDONG Logistics has 5 three-star and 5 two-star Green Warehouse certifications
- The Green Stream Initiative generated 100M carbon-reducing orders, max 6,390g per order
3. Better Life
- Past 3 years: Over 50,000 jobs offered to students, with over 300 job types
- Over 400,000 frontline employees
- 80% of employees from rural areas
- 4,522 employees with disabilities
- 100% employee training coverage
- Average of 41 hours of training per employee
- HR spending (incl. in-house & external) RMB116.1 billion yuan
- Since 2010, Employee Assistance Fund has invested over RMB 157 million
- Over 6,500 employees enrolled in degree programs, with over 3,000 employees earning degrees
- Annual employee satisfaction: 4.58/5
- Full occupational health & safety training for all employees and contractors
- Trained 2,150 suppliers on sustainable supply chain management
- 0 product recalls due to health/safety issues for JD’s private brands
- 3rd JD Agricultural Specialties Shopping Festival invested RMB 1.5 billion in subsidies & traffic
- Supported over 2,000 high-quality agricultural industry belts
- JD Foundation donated over RMB 68.97 million yuan
- The Starlight Transmission donation project benefited ~4,000 students
(vivian.yang@jd.com)
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JINGDONG Property Acquires Prime Logistics Development in Rugby, UK
JINGDONG Property (also known as JD Property), the infrastructure investment and management platform of JD.com, Inc, has acquired a prime Grade A warehouse development opportunity in Rugby, further expanding its global portfolio of more than 260 warehouse assets with a gross floor area of 26 million SQM. The target project, which is designed to achieve Grade A+ standards and BREEAM Excellent certification, will add a further 23K SQM of gross floor area (GFA) to JINGDONG Property ‘s assets under management (AUM) and brings the total number of assets in the UK to 11 (over 250K SQM gross floor area).
Strategically located in the heart of the UK logistics “Golden Triangle” in the Midlands region, the location offers unparalleled motorway access, reaching 90% of the UK population within a four-hour drive. Supported by a strong local labour pool, the project is ideally positioned to meet rising regional supply chain demands and deliver efficient, reliable warehousing services to a diverse range of occupiers. These include third-party logistics providers, e-commerce retailers, and manufacturers.
In line with JD.com, Inc.’s commitment to low-carbon, green, environmentally friendly, and sustainable development, JINGDONG Property has embedded sustainability into every aspect of this project. Once complete, the facility will achieve BREEAM Excellent certification and incorporate renewable energy technologies, including rooftop solar panels and advanced green infrastructure. These features will supply clean energy to tenants, reduce operational costs, enhance efficiency and support our partners in meeting their sustainability goals. The site is also designed to meet net zero emission requirements during its operational phase.
“We are pleased to add this high-quality logistics facility to our UK portfolio,” said a spokesperson for JINGDONG Property. “This acquisition reflects our continued confidence in the UK and our commitment to supporting our clients and building our businesses in Warehouses, Logistics and E-commerce.”
As JD com’s dedicated platform for modern infrastructure development and management, JINGDONG Property currently manages over 40 overseas infrastructure projects across eight countries, including Indonesia, Vietnam, Singapore, the UK, the Netherlands, Germany, Japan, and the United Arab Emirates. JINGDONG Property is rapidly building a global modern logistics warehousing infrastructure network, providing strong support for international trade and global enterprises.
About JD.com, Inc.
JD.com, Inc., also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. JD.com, Inc.’s business has expanded across retail, technology, logistics, health, property development, industrials, private label, insurance and international business. Ranking 47 on the Fortune Global 500, JD.com, Inc. is China’s largest retailer by revenue.
About JINGDONG Property, Inc.
JINGDONG Property, Inc. (www.jdp.com.cn) is a leading and rapidly growing modern infrastructure investment and asset management platform of JD.com, Inc. Its business includes investment, development and asset management of logistics parks, business parks, data centers and others. As the cornerstone of JD.com, Inc.’s supply chain ecosystem, JINGDONG Property is equipped with deep insights into merchandise and logistics flows and has a unique ability to integrate business resources. We are well-positioned to serve consumption-driven demand and transform local economies. Leveraging our core competencies across infrastructure assets, development expertise, service capabilities and actionable insights, we provide bespoke, holistic and intelligent infrastructure.
JD.com Begins Tests of Its First Fully-Automated Sorting Center
