Mar 29, 2021|
JD Health FY 2020: Prioritizing Patients
People remain a core driving motivation for how JD Health is shaping its plans for the future, according to CEO Xin Lijun, in a statement accompanying the release of JD Health’s 2020 financial results on Mar. 29.
“We are conscious that our work can make a significant and long-standing impact on improving people’s health,” Xin writes.
As of Dec. 31, 2020, annual active user accounts reached 89.9 million, an increase of 33.7 million YOY; and average daily consultations exceeded 100,000, which is more than 5 times of that in 2019, according to the financial results, which are the first since the company’s listing on the Hong Kong Stock Exchange on Dec. 8, 2020.
In the results, the company lays out its goal to service a user’s full life span for all healthcare needs. To this end, JD Health is providing users with online consultations for a variety of medical concerns including psychological counseling; integration with offline hospitals to ensure access and convenience when offline consultations are necessary; and a wide selection of pharmaceutical and healthcare products of more than 20 million SKUs at competitive prices, with next-day, same-day and 30-minute delivery services, Xin notes in his statement. Additionally, JD Health’s telemedicine services are now enabling people in rural areas to receive high-quality care that was previously unavailable to them without long-distance travel.
Xin also reflects on the tumultuous events of 2020, and how JD Health responded to COVID-19 during the early days of the crisis. He recalls an anecdote that he believes is representative of JD Health’s commitment to fighting the pandemic: In an email calling all full-time online doctors to return to work during Chinese New Year 2020, the head of JD Health’s doctors team wrote, “If we do more, it will be easier for our colleagues on the frontlines.”
As the crisis accelerated, JD Health leveraged its strength in supply chain and medical and health services to rapidly donate much-needed medical supplies to the frontlines, launched China’s first online booking platform for COVID-19 nucleic acid testing services in China, and set up free online medical consultation services that proved essential during a time when most were stuck at home—many with health concerns and anxieties.
Many industry experts now credit the pandemic with spurring the growth of China’s telemedicine industry, but even as life has gradually normalized, JD Health’s annual results reveal that the rapid growth of China’s telemedicine industry will likely continue. The company is well positioned to meet that growth head on, and will ensure that customers and patients remain the priority.
“We will strive to pursue our long-term vision of making Chinese people healthier,” Xin writes.
Mar 15, 2024|
JD Health Enhances Eldercare Services with Key Partnerships at Beijing Conference
On March 12th, JD Health held its fourth annual Partner Conference, coinciding with the Eldercare Consumption Summit in Beijing. The event attracted over 400 attendees, including eldercare specialists and industry representatives, and focused on developing a healthcare system that is both inclusive and adaptable, catering specifically to the dynamic needs of China’s aging population.
During the summit, JD Health established partnership agreements with ten industry-leading brands, including 3M, Cofoe, Yuwell, Haier, Innuovo, ITD GmbH, LePu Medical, Mateside, Omron, and Sonova. The partnerships also marked the establishment of the “Eldercare Brand Alliance,” dedicated to propelling innovation in eldercare services and products, ultimately improving the quality of life for senior citizens through collective efforts.
Jin Enlin, CEO of JD Health, highlighted the company’s commitment to leveraging collaborative resources to scale, standardize, and strengthen recognizable brands within the burgeoning silver economy. This strategic approach is poised to deliver unparalleled care and support to the elderly.
As China’s premier online health platform, JD Health offers a diverse range of over 30,000 brands and numerous subcategories in eldercare. Its expansive offerings cover various needs, from mobility aids to in-home care solutions, emphasizing a professional and user-centric ecosystem for eldercare products and services.
In January, JD Health launched a dedicated eldercare channel to provide a wide selection of products and services specifically designed for the elderly. The channel facilitates everything from the installation of nursing beds and at-home hearing aid services to 24/7 specialized online customer support, aiming to close the gap between professional healthcare services and the elderly community.
JD Health has also effectively integrated its online and offline services to establish a comprehensive eldercare service system. This includes setting up hearing centers and offering services such as medical escorting and quick home check-ups, enhancing the overall accessibility of eldercare.
With nearly 300 million people aged 60 and above, China’s silver economy is expanding rapidly. JD Health remains dedicated to serving this demographic, continuously working to improve the quality of life for senior citizens nationwide.
Jan 31, 2024|
JD Health Launches Comprehensive Elderly Care Channel, Delivering Online Health Solutions for China’s Aging Population
JD Health has recently unveiled an elderly care channel on its app, aiming to establish a comprehensive platform catering to various healthcare needs for China’s aging population. This initiative is integral to JD Health’s goal of becoming the first portal for online health consumption.
The specialized channel is designed to offer a broad range of services, addressing eight critical aspects of elderly care. These include health monitoring equipment, daily living and nursing, assistance products for mobility and personal care, physiotherapy and traditional Chinese medicine treatments, smart technology products tailored for the elderly, nutritional supplements and foods, medications for chronic illnesses, and home-visiting nursing care. This comprehensive approach reflects JD Health’s commitment to meeting the multifaceted needs of the elderly community.
A cornerstone of this initiative is the integration of JD Health’s “Family Doctor” program within the elderly care channel. This innovative program offers 24/7 health consultations, year-round health monitoring, and personalized advice for managing health and wellness.
JD Health has gone a step further to ensure usability and accessibility for senior citizens by offering services such as doorstep installation of nursing beds and hearing aid fittings, ensuring that the challenges often faced by the elderly in using these products are comprehensively addressed.
The launch of the elderly care channel coincides with the approaching Chinese New Year, a time when tradition encourages showing respect and love to parents and the elderly.
In response to JD’s recent initiative promoting the distribution of essential goods to underprivileged areas, Xiao Le, a Gen Z user of JD’s app expressed a wish in JD’s app to provide respiratory relief products to a nursing home on the outskirts of Beijing, a place where she had volunteered previously. JD Health promptly teamed up with brands and charity organizations, donating over 1,000 pieces of nebulizers, oxygen concentrators, ventilators, blood pressure monitors, blood oximeters, heating patches, “JD Family Doctor” smart speakers, and other health supplies, as well as mobile phones for the elderly at the nursing home.
According to 2022 statistics from China’s Ministry of Civil Affairs, the country’s population aged 60 and above has reached 280 million, with 90% of the elderly preferring home care. This represents a significant opportunity within the silver economy, one that JD Health is strategically positioned to lead and serve.
JD Technology Chief Economist: Chinese monetary policy should also look outward
