Jan 11, 2021|
JD Health Strengthens Goods Supply Channels and Free Online Consultation in Hebei
by Vivian Yang
As COVID-19 cases spike in Beijing’s neighboring Hebei province, JD Medicine Procurement, the B2B wholesales platform under JD Health, has set up a dedicated online portal for anti-virus goods supplies. At the same time, the platform works closely with pharmaceutical manufacturers to ensure the increasing demand for medical supplies can be sufficiently met, with items including masks, thermometers, hand sanitizers and alcohol wipes.
JD Medicine Procurement is currently cooperating with nearly 18,000 retail pharmacy stores in Hebei province. Additionally, there are 11 of JD Pharmacy’s alliance drug stores based in the new epicenter in China. These drug stores have been requested by the platform to upgrade their anti-virus measures such as protection measures for store staff, mandatory registration on all visitors entering the store, applying more than 1-meter social distancing rule inside the store, and more.
“The virus protection guidance provided by JD Medicine Procurement is comprehensive, concrete and thoughtful for both store staff and consumers,” said Jinbin Liu, an employee of Kangyu chain drug store in Langfang city of Hebei. “Many measures are particularly helpful to apply in the areas that are prone to be neglected in our actual drug store operations.”
Customers’ demand for anti-virus goods has seen a surge in recent weeks due to the drastic temperature drops and repeated occurrences of infection cases. Many people still prefer the convenience of going to nearby drug stores to stock up on masks and other anti-virus goods, according to Jing Zhang, a staff of Likang chain drug store in Qinghe county of Xingtai city, Hebei province.
Thanks to JD Medicine Procurement’s stable pharmaceutical supplies, with a dozen upstream local suppliers in Hebei and a vast network of warehouses across 11 counties of the region, “everyone has peace of mind,” said Zhang. “Knowing that there are abundant protection supplies, with no shortage or cut-off supplies, we have confidence that this round of infections will soon be controlled.”
Moreover, JD Health has also opened its free online medical consultation service platform during the outbreak. People in the virus-affected regions can reach doctors via JD Health’s app for respiratory, internal medicine and other medical experts, reducing their cross-infection risk and anxieties.
(vivian.yang@jd.com)
Apr 18, 2024|
JD.com Awarded 2024 INFORMS Prize for Excellence in Operations Research and Analytics
JD.com is honored to announce that it has been awarded the 2024 INFORMS Prize. This recognition makes JD.com the first Asia-based enterprise to receive the award, highlighting its pioneering use of advanced analytics and operations research/management sciences (OR/MS) within its business operations.
The INFORMS Prize is awarded an organization that has repeatedly applied the principles of advanced analytics and OR/MS in pioneering, varied, novel, and lasting ways. Previous recipients include Walmart, Wayfair, Amazon, UPS, Booz Allen Hamilton, BNSF Railway, Walt Disney Company, U.S. Air Force, General Motors, Intel, HP, IBM, Ford, Procter & Gamble and GE Research.
Speaking on behalf of the selection committee, Mehmet Gumus, 2024 INFORMS Prize committee chair, remarked: “JD.com is showcasing data science as a source of business success and a necessary element to achieve customer satisfaction with continuous and dedicated practice. JD.com is truly deserving of this prestigious prize, and the entire O.R. and analytics community joins INFORMS in thanking them for their priceless contributions to the field and the business world.”
JD.com’s commitment to enhancing operational efficiency and customer service through OR/MS has been integral to its success. The company has developed an independently managed intelligent supply chain system that utilizes cutting-edge operations research algorithms to optimize warehouse management and logistics operations. This includes the operation of hundreds of intelligent warehouses and dozens of “Asia No. 1” intelligent logistics parks.
“We are honored to accept the INFORMS Prize and will continue to be steadfast in our dedication to leveraging the transformative potential of operations research,” said Sandy Xu, CEO of JD.com. “Our company’s supply chain not only aims to lead the industry, but also enhance the efficiency and well-being of our entire ecosystem.”
By the end of the fourth quarter of 2023, JD’s supply chain infrastructure assets had grown to RMB 153.8 billion, an increase of 16% year-on-year. Managing over 10 million self-operated SKUs, JD has achieved a global leading average inventory turnover of 30.3 days. This operational prowess enables JD to fulfill 95% of retail orders within 24 hours, significantly enhancing customer satisfaction and setting new standards in the industry.
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JD Super’s Ninth Annual “Baby Party” Campaign: Supporting Families with Newborns
JD Super, JD.com’s omni-channel supermarket division, successfully concluded its ninth annual “Baby Party” campaign, which ran from April 1st to 14th. Collaborating with leading brands from home and abroad, the campaign introduced new products and services designed to improve the shopping experience and reduce expenses for families with newborns.
Pioneering services included the “Fresh Milk Powder Express,” guaranteeing delivery of farm-to-consumer baby formula within 28 days, and the “Free Diaper Offers for Newborns” initiative, set to distribute one million diaper packs annually. Moreover, the “Life’s First Bottle” project significantly reduces the costs of high-quality milk bottles by offering them exclusively online at a 50% discount.
JD Super’s specialized after-sales services extend to over 90% of the company’s self-operated products, offering services such as free returns or exchanges. Another highlight was the introduction of the Chun Rui milk formula, developed in partnership with Feihe, a leader in infant milk production. This collaboration ensures top-quality products at better value for families.
Additionally, JD Super launched an online portal dedicated to public welfare activities, which promotes cost-saving measures, shares knowledge on baby care, and supports charity initiatives.
As part of its commitment to philanthropy, JD Super donated essential baby supplies valued at over one million yuan to 1,000 families in the economically disadvantaged Liangshan Yi Autonomous Prefecture of Sichuan Province, supporting local parents in this region.
The 2024 Report on Cost of Childbearing and Childrearing in China shed light on the challenges faced by parents, including limited free time and growing anxiety over rising costs and product safety. JD Super aims to mitigate some of these concerns by providing support to families nationwide.
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