Jan 18, 2021|
JD Health Takes Measures to Ensure Medical Supply During Spring Festival
by Hui Zhang
JD Health has taken a series of measures to ensure the supply chain of drugs and will offer free online consultations after the Chinese government recently called on residents to stay where they work for Spring Festival, which falls on Feb. 12 this year, to reduce the possibility of being infected with COVID-19.
“In response to the government’s appeal to celebrate the Spring Festival locally, JD will make full use of its supply chain advantages to ensure the supply of pandemic prevention materials,” said JD’s Vice President Zeng Chen at a municipal press conference last Friday on pandemic control work. “JD Health will ensure the sufficient supply of masks, thermometers, handwashing soap, alcohol wipes, and more.”
JD Health will also offer free online consultations for different clinics, including a respiratory clinic and TCM internal medicine clinic, to solve the problem of inconvenient offline medical consultation for residents during the pandemic, added Zeng.
In order to ensure drug delivery efficiency during the Spring Festival holiday, JD Health will continue to take advantage of its logistics capability and work together with third-party institutes to provide people with 24/7 instant drug delivery services. The drug can be delivered within 24 hours and the fastest can be within 30 minutes.
In addition, JD Health will offer door-to-door nucleic acid testing services in 45 cities across China, including Beijing, Tianjin, Shijiazhuang, and Hangzhou, during the national holiday. The service supports both group and individual reservations. JD’s data shows the search volume of “nucleic acid testing” on its platform from Jan. 1-21, increased by more than 10 times compared to the same period a month ago.
For customers who opt to be tested at home, results will be issued within 24 hours; and customers who book online and receive testing at a designated site can receive results in as fast as four hours.
Apr 18, 2024|
JD.com Awarded 2024 INFORMS Prize for Excellence in Operations Research and Analytics
JD.com is honored to announce that it has been awarded the 2024 INFORMS Prize. This recognition makes JD.com the first Asia-based enterprise to receive the award, highlighting its pioneering use of advanced analytics and operations research/management sciences (OR/MS) within its business operations.
The INFORMS Prize is awarded an organization that has repeatedly applied the principles of advanced analytics and OR/MS in pioneering, varied, novel, and lasting ways. Previous recipients include Walmart, Wayfair, Amazon, UPS, Booz Allen Hamilton, BNSF Railway, Walt Disney Company, U.S. Air Force, General Motors, Intel, HP, IBM, Ford, Procter & Gamble and GE Research.
Speaking on behalf of the selection committee, Mehmet Gumus, 2024 INFORMS Prize committee chair, remarked: “JD.com is showcasing data science as a source of business success and a necessary element to achieve customer satisfaction with continuous and dedicated practice. JD.com is truly deserving of this prestigious prize, and the entire O.R. and analytics community joins INFORMS in thanking them for their priceless contributions to the field and the business world.”
JD.com’s commitment to enhancing operational efficiency and customer service through OR/MS has been integral to its success. The company has developed an independently managed intelligent supply chain system that utilizes cutting-edge operations research algorithms to optimize warehouse management and logistics operations. This includes the operation of hundreds of intelligent warehouses and dozens of “Asia No. 1” intelligent logistics parks.
“We are honored to accept the INFORMS Prize and will continue to be steadfast in our dedication to leveraging the transformative potential of operations research,” said Sandy Xu, CEO of JD.com. “Our company’s supply chain not only aims to lead the industry, but also enhance the efficiency and well-being of our entire ecosystem.”
By the end of the fourth quarter of 2023, JD’s supply chain infrastructure assets had grown to RMB 153.8 billion, an increase of 16% year-on-year. Managing over 10 million self-operated SKUs, JD has achieved a global leading average inventory turnover of 30.3 days. This operational prowess enables JD to fulfill 95% of retail orders within 24 hours, significantly enhancing customer satisfaction and setting new standards in the industry.
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JD Super’s Ninth Annual “Baby Party” Campaign: Supporting Families with Newborns
JD Super, JD.com’s omni-channel supermarket division, successfully concluded its ninth annual “Baby Party” campaign, which ran from April 1st to 14th. Collaborating with leading brands from home and abroad, the campaign introduced new products and services designed to improve the shopping experience and reduce expenses for families with newborns.
Pioneering services included the “Fresh Milk Powder Express,” guaranteeing delivery of farm-to-consumer baby formula within 28 days, and the “Free Diaper Offers for Newborns” initiative, set to distribute one million diaper packs annually. Moreover, the “Life’s First Bottle” project significantly reduces the costs of high-quality milk bottles by offering them exclusively online at a 50% discount.
JD Super’s specialized after-sales services extend to over 90% of the company’s self-operated products, offering services such as free returns or exchanges. Another highlight was the introduction of the Chun Rui milk formula, developed in partnership with Feihe, a leader in infant milk production. This collaboration ensures top-quality products at better value for families.
Additionally, JD Super launched an online portal dedicated to public welfare activities, which promotes cost-saving measures, shares knowledge on baby care, and supports charity initiatives.
As part of its commitment to philanthropy, JD Super donated essential baby supplies valued at over one million yuan to 1,000 families in the economically disadvantaged Liangshan Yi Autonomous Prefecture of Sichuan Province, supporting local parents in this region.
The 2024 Report on Cost of Childbearing and Childrearing in China shed light on the challenges faced by parents, including limited free time and growing anxiety over rising costs and product safety. JD Super aims to mitigate some of these concerns by providing support to families nationwide.
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