Jan 18, 2021| ESG

JD Health Takes Measures to Ensure Medical Supply During Spring Festival

Hui Zhang

by Hui Zhang

JD Health has taken a series of measures to ensure the supply chain of drugs and will offer free online consultations after the Chinese government recently called on residents to stay where they work for Spring Festival, which falls on Feb. 12 this year, to reduce the possibility of being infected with COVID-19.

“In response to the government’s appeal to celebrate the Spring Festival locally, JD will make full use of its supply chain advantages to ensure the supply of pandemic prevention materials,” said JD’s Vice President Zeng Chen at a municipal press conference last Friday on pandemic control work. “JD Health will ensure the sufficient supply of masks, thermometers, handwashing soap, alcohol wipes, and more.”

JD Health will also offer free online consultations for different clinics, including a respiratory clinic and TCM internal medicine clinic, to solve the problem of inconvenient offline medical consultation for residents during the pandemic, added Zeng.

In order to ensure drug delivery efficiency during the Spring Festival holiday, JD Health will continue to take advantage of its logistics capability and work together with third-party institutes to provide people with 24/7 instant drug delivery services. The drug can be delivered within 24 hours and the fastest can be within 30 minutes.

In addition, JD Health will offer door-to-door nucleic acid testing services in 45 cities across China, including Beijing, Tianjin, Shijiazhuang, and Hangzhou, during the national holiday. The service supports both group and individual reservations. JD’s data shows the search volume of “nucleic acid testing” on its platform from Jan. 1-21, increased by more than 10 times compared to the same period a month ago.

For customers who opt to be tested at home, results will be issued within 24 hours; and customers who book online and receive testing at a designated site can receive results in as fast as four hours.

(zhanghui36@jd.com)

Dec 8, 2022| ESG, JD Health

Three Ways JD Health Works with UNAIDS to Prevent AIDS in China

Vivian Yang

by Vivian Yang

In the lead-up to the 35th World AIDS Day on December 1, JD Health joined hands with UNAIDS China to carry out equipment donations, an expert’s livestream and dedicated promotion of anti-AIDS services via its platforms.

Under JD Health’s coordination, more than 10,000 pieces of HIV testing tools and protection kits were donated to Beijing Love Without Borders, an NGO that supports local communities’ work to end AIDS. Eight companies including Gu Xiao Jia, Wondfo, Accu News, Wellday, Jissbon, Leeswell, AiD, and LifeStyles participated in the donation activity.

At the same time, JD Health set up a theme portal on its App from November 30 to December 2 to promote public awareness of HIV/AIDS. On December 1, Dr. Wu Zunyou, the chief epidemiologist of the Chinese Center for Disease Control & Prevention was invited for a livestream on the platform to convey AIDS-related knowledge.

During the sharing session, Dr. Wu pointed out that ordering HIV testing products and medications through e-commerce and receiving online medical consultations and psychological counseling via telemedicine methods at anytime and anywhere can significantly enhance people’s access to help for AIDS prevention and treatment, while offering greater relief and privacy protection.

Products for both Pre-Exposure Prophylaxis (PrEP) and Post-Exposure Prophylaxis (PEP) with clear guidance can be easily accessed on JD Health’s App, and medicines are delivered to users’ doorsteps in a timely manner, along with dedicated telemedicine consultation services from physicians for customized support.

According to data from China’s National Health Committee, there were 129,000 new positive HIV cases found in China in 2021, with 97.9 percent caused by sexual transmission, which continue to be the main challenge for society in fighting the disease.

(vivian.yang@jd.com)

Nov 18, 2022| ESG, JD Retail

JD Singles’ Day: Appliance Trade-in Reduces Carbon Emissions

Doris Liu

by Doris Liu

Sales of home appliances on JD.com saw an increase of 7 times year-on-year (YOY) in the value of trade-in orders during JD Singles’ Day Grand Promotion (SDGP) this year, in which new products with a Grade 1 energy label purchased through trade-in services are expected to help reduce 80,000 tons of carbon emissions each year.

As a green consumption supporter and promoter, JD.com has consolidated its position in the home appliance sales industry by dint of its supply chain advantages accumulated over 20 years, as well as China’s preferential policies and continuous efforts of brand manufacturers and channels. During the 2022 SDGP, 20 percent of orders for home appliances on JD.com were made through trade-in solutions, marking a delightful result of moving towards a sustainable and low-carbon world.

In 2020, China pledged to achieve a peak in carbon dioxide emissions before 2030 and carbon neutrality before 2060, with all industries advancing their pace of low-carbon transformation, especially the home appliance industry. According to the National Development and Reform Commission, China’s household appliances ownership has exceeded 2.1 billion items, and the scrappage volume in 2022 is estimated at 200 million items. Trading in one major household appliance reduces carbon emissions by 9,763 grams, equivalent to planting a tree, according to the China Beijing Environment Exchange.

As early as 2016, JD.com launched a trade-in service for home appliances, covering more than 95 percent of cities, counties and towns for over 45 recycling categories. In addition, the service can be completed on the same day of order placement to save customers’ time, while also accelerating the penetration of energy-efficient products.

To further optimize customers’ experiences, JD.com offers special subsidies for new purchases made under the trade-in scheme, free dismantling services and free transportation of the old appliances to reduce consumers’ costs and simplify the whole process of upgrading to new green and intelligent home appliances.

During the 2022 SDGP, a service that integrates delivery with installation was chosen 160 percent more than the mid-year 618 Grand Promotion, indicating the growing importance consumers attach to service. To ensure this service, JD.com trained its in-house delivery personnel to become appliance engineers to standardize both delivery and installation services, providing an experience that exceeds consumers’ expectations.

Nearly 10,000 of JD’s engineers have obtained qualification for instant delivery and installation, saving about 6 million hours of consumers’ waiting time for appliance installation.

This year, JD.com also joined hands with the China Green Foundation to launch the “RMB 1 yuan green action with trade-in” public welfare project, gathering all parties in the industry to participate in environmental protection projects. Every time consumers complete one trade-in order, JD will donate RMB 1 yuan for public welfare tree-planting activities. Data shows that JD.com has funded the planting of more than 100,000 trees.

(liujun215@jd.com)