Sep 5, 2024|
Ochama Enhances Customer Convenience with New Pickup Points and Expands Next-Day Delivery Options in France
Ochama, the European omni-channel retail brand of JD.com, Inc. (also known as JINGDONG), recently announced an expansion of its pickup point network in the Paris region to improve fulfillment efficiency aross France. Leveraging JD Logistics’ local warehouse in Paris, this expansion enables customers to collect their orders as soon as the day after ordering, starting from September 2nd. Additionally, ochama now offers next-day home delivery for over 1,000 selected items—including food and beverages, both fresh and frozen, as well as electronics, home goods, and more— enhancing shopping convenience throughout France.
This initiative marks a significant milestone in ochama’s expansion within the European market, responding to a 172% year-on-year increase in order volume in France from January to August this year. By streamlining fulfillment processes and maintaining a diverse range of high-quality products, ochama is poised to deliver an even more seamless and efficient shopping experience for French consumers.
Since its launch in the Netherlands in January 2022, ochama has been committed to offering consumers high-quality products at competitive prices. Benefiting from JD.com, Inc.’s extensive global network of suppliers and partners, ochama offers an expansive product selection that spans fresh food, home appliances, electronics, beauty products, and lifestyle goods. Over the past year, ochama’s product offerings have more than doubled, now including a wide array of large appliances such as air conditioners, televisions, refrigerators, washing machines, dryers, and electric bicycles, which are backed by a comprehensive 180-day replacement policy.
Ochama is dedicated to innovation in service delivery and continues to expand its service footprint across Europe. The brand currently offers home delivery services in 24 European countries and operates over 800 pick-up points in the Netherlands, Germany, Belgium, and France. Additionally, ochama offers more than 1,000 pickup lockers across the Netherlands and Belgium. The newly launched “ohama 1h delivery” service in Amsterdam ensures that orders placed between 9:00 A.M. and 11:00 P.M. are delivered within one hour, and orders received after 11:00 P.M. are delivered by 10:00 A.M. the next morning.
Supported by JD.com, Inc.’s cutting-edge automated logistics technology and robust global supply chain infrastructure, ochama is committed to enhancing the efficiency and convenience of the shopping experience for customers across Europe.
About ochama
Ochama is an innovative B2C omni-channel retailer that uses state-of-the-art retail and supply chain solutions to offer a comprehensive, full-category assortment of both top-rated and budget-friendly products at the best prices. A subsidiary of JD.com, Inc., China’s largest retailer by revenue, ochama leverages advanced supply chain technologies and automated warehouses to redefine the shopping landscape. Our slogan, “Shopping made simple,” perfectly captures our mission. We are dedicated to fulfilling all our customers’ needs and providing a shopping experience that is not only easy and convenient but also enjoyable and fun.
Follow ochama:
- TikTok: @ochama.official
- Instagram: @ochama.official
- Facebook: @ochama
- X: @ochama_official
- YouTube: @ochamaofficial
- LinkedIn: @ochama
Contact: support@ochama.com
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JD Logistics Celebrates Top Performers with a Memorable Trip to Malaysia
JD Logistics recently recognized the exceptional contributions of nearly 200 frontline employees by providing them with an all-expenses-paid trip to Malaysia. A welcome banquet was held on August 31st which was attended by notable dignitaries, including Dato Sri Tiong King Sing, Malaysia’s Minister of Tourism, Arts, and Culture; Lee Tai Hung, Deputy Director General of Tourism Malaysia; and Nuwal Fadhilah Ku Azmi, Director of International Promotion, alongside JD Logistics’ Southeast Asia representatives.
In his welcome speech, Deputy Director Lee Tai Hung praised the pivotal role played by JD Logistics’ frontline employees in advancing China’s rapidly growing e-commerce logistics sector. He expressed his hopes for the team to enjoy Malaysia’s efficient and professional tourism services, mirroring the logistical excellence they deliver daily. Lee also voiced optimism about JD Logistics enhancing its operational efficiency within Malaysia.
Representatives from JD Logistics highlighted the company’s dedication to fostering trade and logistics collaboration between China and Malaysia.. The company’s global expansion, including its new warehouses in Malaysia, has reduced delivery times to under 24 hours in some cases. The recently-launched China-Malaysia JD Express service is expected to further enhance the shopping experience for Malaysian consumers.
The event also featured personal stories from standout employees, Rong Chun and Kong Ya. Rong, known for his commitment to assisting elderly customers, and Kong, who has received over 50 customer commendations in the past year, presented gifts to Minister Tiong and Deputy Director Lee, symbolizing gratitude and mutual respect.
This celebration follows a visit by Minister Tiong to JD’s Beijing headquarters last April, which has since strengthened the partnership between JD Travel and Tourism Malaysia to promote Malaysia as a preferred destination for Chinese tourists. This collaboration has led to numerous chartered flights from Chinese cities such as Xi’an, Shenyang, and Qingdao to Malaysia last year.
Data up to June 2024 shows a significant uptick in Chinese tourism to Malaysia, with 1,449,711 arrivals recorded—a 190.8% increase from the previous year’s 498,540 arrivals during the same period
During their stay, JD Logistics’ honored guests will explore Malaysia’s rich tapestry of culture, history, and cuisine, with planned visits to Kuala Lumpur, Negeri Sembilan, and Melaka.
Since launching its “211” delivery program for same- and next-day delivery in 2010, JD Logistics has continuously raised the bar in the logistics industry. With a dedicated workforce of over 300,000 frontline employees, including couriers, warehouse staff, and customer service representatives, the company commits to enhancing their lives with competitive benefits, stable incomes, and comprehensive insurance—ensuring better quality of life and opportunities for career advancement.
(vivian.yang@jd.com)
JDD Leaders Series: Cao Peng: Witness of JD Digits’ Development
