Jul 8, 2020|

JD’s 30-Minute Drug Delivery Expands Pharmacies’ Sales during COVID-19


by Vivian Yang

Through nationwide collaboration with more than 200,000 offline pharmacies in over 200 cities so far, JD offers a 30-minute fast drug delivery service for its online users. Because the service is incredibly quick, safe and convenient, it immediately took off when rolled out earlier this year amid the lockdown period and its popularity continues to grow as shown by data from the recent 618 shopping festival.

COVID-19 has changed the living and working habits of many people, including their interaction with pharmacies. As people increasingly seek medical advice and products online, the surge of telemedicine on JD Health also means significant growth for drug delivery services.

In the first 10 minutes on June 18th, drug orders with fast delivery service on JD hit the full-day record of the same day in 2019. Transaction volume on the whole day was 492 times of the same day last year. The quickest drug order delivery was done in 8 minutes and 31 seconds.

The speedy fulfillment is made possible thanks to JD‘s extensive online-to-offline (O2O) platform and ominichanel delivery network which has now established a nationwide partnership with over 200 pharmacy chain brands. Besides the O2O model by which customers can select nearby pharmacies and place orders for timely deliveries, customers can also find all the partnered pharmacies in the city they live in on JD Pharmacy. As a supplement, pharmacies can open their JD flagship stores online. Rapid development in all three ways is further consolidating JD’s advantages in drug product supplies, multi-category coverage and delivery speed.

Click here to learn more about how JD Health built the largest pharmaceutical retail in China.