There’s nothing better when travelling overseas than getting a tax refund on products you’ve bought. Well, the good news is that at China’s largest retailer by revenue, JD.com, international customers can apply for a tax refund of up to 9% at designated in-store counters.
JD MALL and JD Electronics & Appliances City Flagship Stores have been officially designated as tax refund-eligible outlets for overseas visitors. And to cash in, all you need to do is to make an eligible purchase of RMB 200 or more in a single store on the same day and present valid identification in one of 106 authorized stores in 39 cities across China.
It’s that simple!
“We have introduced multilingual signage, detailed tax refund guides, and bilingual announcements throughout our stores to help international shoppers easily access the service,” said a JD MALL spokesperson. “Customers can either pick up their purchases in-store or opt for complimentary delivery to their hotels.”
As China’s largest retailer by revenue, JD.com is a trusted destination for shoppers seeking authentic, high-quality products. With the introduction of the tax refund service, overseas visitors in key tourist and trade cities such as Shanghai, Beijing, Chengdu, Nanjing, Guangzhou, Kunming, Chongqing, Suzhou, Xi’an, Dalian, Qingdao, Hangzhou, Wuhan, Dongguan, and Yiwu can now enjoy a seamless shopping experience, with access to more than 50,000 products across more than 100 categories, from consumer electronics and home appliances, to household goods, beauty products, and more.
JD MALL and JD Electronics and Appliances City Flagship Stores represent JD.com’s innovative approach to offline retail, delivering immersive, digitally integrated, one-stop shopping experiences. JD.com data shows that portable, high-tech products such as smartphones, laptops, smartwatches, drones, projectors, electric toothbrushes, massage devices, hair dryers, and robotic vacuum cleaners have proven especially popular with international customers.
JD Super, the supermarket division of JD.com, and Camposol, Peru’s leading fruit exporter, celebrated the arrival of the first 2025 season Peruvian blueberries in Shanghai on July 4. This landmark shipment, facilitated through a direct-procurement partnership, launches the global blueberry season and reinforces JD.com’s role as a trusted bridge for international brands and specialty products reaching Chinese consumers.
Building on the successful collaboration in 2024, JD Super and Camposol have strengthened their partnership to source top-tier blueberries directly from Peru’s northern orchards. This year, JD Super anticipates purchasing over 1,000 tons of blueberries, streamlining the supply chain to deliver fresher, more affordable fruit to Chinese shoppers. By eliminating intermediaries and optimizing the process, this partnership makes premium blueberries more accessible and less expensive, enabling consumers to enjoy what’s popularly called “blueberry freedom” in China.
The 2025 Peruvian blueberry season arrived two weeks ahead of schedule, with an estimated yield exceeding 400,000 tons of exceptional quality produce —a 27% increase from last year. JD Super is set to capture 10% of the 72,000-ton supply to China, cementing its position as the largest online retailer for Peruvian blueberries. The initial shipment features the selection of the premium Madeira variety, carefully graded to 16MM+ and 18MM+ sizes for superior flavor, sweetness, and consistency.
JD Super implements a comprehensive assurance system to ensure uncompromising quality through rigorous controls. On-site specialists at Camposol’s Peruvian warehouses monitor product standards from the source, while JD Super conducts regular online quality checks to ensure consistent excellence. Every blueberry meets JD’s strict standards for firmness and uniformity, guaranteeing customers receive premium-grade fruit.
To preserve freshness, the blueberries are transported via a fully sanitized, end-to-end cold-chain system from Peru to China. JD Logistics supports this with cold-chain delivery across over 300 cities, guaranteeing each blueberry arrives as fresh as when it was picked.
Since entering the imported blueberry market in 2018, JD Super has honed its supply chain expertise, reducing costs while improving quality. This direct-sourcing model has made Peruvian blueberries more affordable and popular, driving exponential sales growth on JD’s platform and turning an unfamiliar fruit into a household favorite in China. Peru’s blueberry industry has seen remarkable growth, with cultivation expanding from 80 hectares in 2012 to 20,500 hectares today, reflecting a 65% annual growth rate.
This partnership between JD Super and Camposol sets a new benchmark for global produce collaborations, delivering fresh, high-quality Peruvian blueberries to millions while fostering efficient, sustainable trade.
Abu Dhabi, 7 July, 2025— JINGDONG Property (JDP), the infrastructure investment and management platform of JD.com, has entered into a strategic partnership with Abu Dhabi Airports to jointly develop and operate a state-of-the-art logistics facility in the Abu Dhabi Airports Freezone. This flagship project marks JDP’s first greenfield development in the Middle East and represents a significant milestone in the company’s international expansion strategy.
With a planned construction area of approximately 70,000 square meters, it will be a key logistics gateway, supporting the region’s growing cross-border e-commerce demands and enhancing air freight and distribution services across the Gulf Cooperation Council (GCC) countries and the broader Middle East and North Africa (MENA) region.
Elena Sorlini, Managing Director and Chief Executive Officer of Abu Dhabi Airports, said: “This joint venture aligns seamlessly with Abu Dhabi’s long-term vision of becoming a global trade and logistics hub. By combining JDP’s modern infrastructure and integrated end-to-end service capabilities with our strategic location and air cargo expertise, we are laying the foundation for a logistics ecosystem that fosters investment, generates high-value employment, and strengthens Abu Dhabi’s role in global supply chains.”
“We are delighted to enter into this strategic partnership with ADAFZ to jointly develop high-standard warehouse projects at the ADAFZ Logistics Park.” said Cao Dong, CEO of JINGDONG Property, “This signing marks an important milestone for both sides, and we highly value the trust and support from our partner. We have great respect for the UAE market and are committed to bringing our expertise and resources to support the country’s logistics infrastructure development and e-commerce capabilities. Looking ahead, we are eager to deepen our collaboration, increase our investment, and work together towards long-term, mutually beneficial growth. ”
The logistics park will feature cutting-edge automation and digital warehouse management systems, all powered by JD.com’s globally recognized technology stack. It will offer integrated warehousing and value-added services designed for multiple diversified scenarios. The project is set to benefit both local and international merchants by lowering logistics costs, reducing delivery times, and minimizing operational risks for companies entering or expanding in the Middle East.
As JD.com’s dedicated logistics infrastructure development and management platform, JDP currently oversees more than 50 infrastructure projects across nine countries, including the United Kingdom, Germany, the Netherlands, Japan, Singapore, Indonesia, Vietnam, Australia, and the UAE. The company plays a vital role in building a globally connected network that supports international trade and facilitates the globalization of businesses of all sizes.
Through this partnership with Abu Dhabi Airports, JDP is not only accelerating its footprint in the Middle East, but also actively contributing to the region’s economic diversification goals. The project is expected to create thousands of direct and indirect job opportunities, support SMEs, and enhance the UAE’s competitiveness as a global logistics and e-commerce hub.
About JD.com, Inc.
JD.com, Inc., also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. JD.com, Inc.’s business has expanded across retail, technology, logistics, health, property development, industrials, private label, insurance and international business. Ranking 47 on the Fortune Global 500, JD.com, Inc. is China’s largest retailer by revenue.
About JINGDONG Property, Inc.
JINGDONG Property, Inc. (www.jdp.com.cn) is a leading and rapidly growing modern infrastructure investment and asset management platform of JD.com, Inc. Its business includes investment, development and asset management of logistics parks, business parks, data centers and others. As the cornerstone of JD.com, Inc.’s supply chain ecosystem, JINGDONG Property is equipped with deep insights into merchandise and logistics flows and has a unique ability to integrate business resources. We are well-positioned to serve consumption-driven demand and transform local economies. Leveraging our core competencies across infrastructure assets, development expertise, service capabilities and actionable insights, we provide bespoke, holistic and intelligent infrastructure.
At JD.com, we are delighted to present our 2024 ESG Report, a testament to our unwavering commitment to the mission of making lives better through technology. This year, we harnessed our dual expertise in supply chain and technology to cultivate a harmonious ecosystem that blends commercial success with social responsibility.
In 2024, we strengthened our compliance governance framework, establishing industry-leading standards in user privacy protection and business ethics, while accelerating our green, low-carbon transformation through innovative logistics solutions.
Guided by our people-first philosophy, we prioritized employee well-being, empowered partner growth, and nurtured an inclusive, sustainable supply chain. With a dedication to innovation, we connected urban and rural communities, fueling rural revitalization and shared prosperity, all while partnering to forge a sustainable future.
Key achievements are detailed below.
1.Responsible Governance
Ranked in Gartner 2024 Top 25 Global Supply Chains – JD’s first time in the ranking
Awarded 2024 INFORMS Prize, top honor in operations research
135 security & privacy training sessions, 100% employee coverage
100% employee online compliance training coverage
0 corruption lawsuits against JD.com
Assisted authorities in intercepting or recovering over RMB 53.4 M in fraudulent funds
Ranked 8th in China’s AI patent applications
Over 3,800 patent applications
11,512 patents granted globally
*JD.com attaches great importance to information security and privacy protection, and no major user data leakage incidents have occurred since its listing.
JINGDONG Property (also known as JD Property), the infrastructure investment and management platform of JD.com, Inc, has acquired a prime Grade A warehouse development opportunity in Rugby, further expanding its global portfolio of more than 260 warehouse assets with a gross floor area of 26 million SQM. The target project, which is designed to achieve Grade A+ standards and BREEAM Excellent certification, will add a further 23K SQM of gross floor area (GFA) to JINGDONG Property ‘s assets under management (AUM) and brings the total number of assets in the UK to 11 (over 250K SQM gross floor area).
Strategically located in the heart of the UK logistics “Golden Triangle” in the Midlands region, the location offers unparalleled motorway access, reaching 90% of the UK population within a four-hour drive. Supported by a strong local labour pool, the project is ideally positioned to meet rising regional supply chain demands and deliver efficient, reliable warehousing services to a diverse range of occupiers. These include third-party logistics providers, e-commerce retailers, and manufacturers.
In line with JD.com, Inc.’s commitment to low-carbon, green, environmentally friendly, and sustainable development, JINGDONG Property has embedded sustainability into every aspect of this project. Once complete, the facility will achieve BREEAM Excellent certification and incorporate renewable energy technologies, including rooftop solar panels and advanced green infrastructure. These features will supply clean energy to tenants, reduce operational costs, enhance efficiency and support our partners in meeting their sustainability goals. The site is also designed to meet net zero emission requirements during its operational phase.
“We are pleased to add this high-quality logistics facility to our UK portfolio,” said a spokesperson for JINGDONG Property. “This acquisition reflects our continued confidence in the UK and our commitment to supporting our clients and building our businesses in Warehouses, Logistics and E-commerce.”
As JD com’s dedicated platform for modern infrastructure development and management, JINGDONG Property currently manages over 40 overseas infrastructure projects across eight countries, including Indonesia, Vietnam, Singapore, the UK, the Netherlands, Germany, Japan, and the United Arab Emirates. JINGDONG Property is rapidly building a global modern logistics warehousing infrastructure network, providing strong support for international trade and global enterprises.
About JD.com, Inc.
JD.com, Inc., also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. JD.com, Inc.’s business has expanded across retail, technology, logistics, health, property development, industrials, private label, insurance and international business. Ranking 47 on the Fortune Global 500, JD.com, Inc. is China’s largest retailer by revenue.
About JINGDONG Property, Inc.
JINGDONG Property, Inc. (www.jdp.com.cn) is a leading and rapidly growing modern infrastructure investment and asset management platform of JD.com, Inc. Its business includes investment, development and asset management of logistics parks, business parks, data centers and others. As the cornerstone of JD.com, Inc.’s supply chain ecosystem, JINGDONG Property is equipped with deep insights into merchandise and logistics flows and has a unique ability to integrate business resources. We are well-positioned to serve consumption-driven demand and transform local economies. Leveraging our core competencies across infrastructure assets, development expertise, service capabilities and actionable insights, we provide bespoke, holistic and intelligent infrastructure.
24, June 2025, Brisbane, Australia – JINGDONG Property (also known as ‘JD Property’ or ‘JDP’), the modern infrastructure investment and asset management platform of JD.com, has bolstered its regional presence by acquiring a 99,000 square meters distribution center in Brisbane, Australia. The acquisition marks JDP’s first project in the country and adds a well-connected, state-of-the-art logistics facility to the company’s growing regional network.
The cornerstone of JD.com’s supply chain ecosystem, JDP currently manages more than 40 supply chain logistics infrastructure projects across key global markets, including Singapore, Vietnam, Indonesia, Japan, the UK, the Netherlands, Germany, the UAE and more. The company is rapidly building a global network of modern logistics infrastructure to strengthen international trade cooperation and support its global ambitions.
“We are delighted with the addition of this institutional-quality logistics property in Australia,” said Cao Dong, CEO of JINGDONG Property. “This investment demonstrates our confidence in the industry across the region and our continued determination to build a global industrial supply chain system. ”
“This acquisition marks a strategic move that significantly enhances our regional platform in key Asia Pacific markets, with Australia being a standout example. The country’s robust macroeconomic conditions, sustained population growth and a remarkable rise in e-commerce penetration rate have converged to create compelling opportunities in industrial logistics assets,” said Richard Law, Head of Asia Pacific at JINGDONG Property. “Our enhanced portfolio strengthens our service capabilities for a diverse customer base while reinforcing our focus on value creation across the region.”
About JD.com, Inc.
JD.com, Inc., also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. JD.com, Inc.’s business has expanded across retail, technology, logistics, health, property development, industrials, private label, insurance and international business. Ranking 47 on the Fortune Global 500, JD.com, Inc. is China’s largest retailer by revenue.
About JINGDONG Property, Inc.
JINGDONG Property, Inc. (www.jdp.com.cn) is a leading and rapidly growing modern infrastructure investment and asset management platform of JD.com, Inc. Its business includes investment, development and asset management of logistics parks, business parks, data centers and others. As the cornerstone of JD.com, Inc.’s supply chain ecosystem, JINGDONG Property is equipped with deep insights into merchandise and logistics flows and has a unique ability to integrate business resources. We are well-positioned to serve consumption-driven demand and transform local economies. Leveraging our core competencies across infrastructure assets, development expertise, service capabilities and actionable insights, we provide bespoke, holistic and intelligent infrastructure.
JD.com, also known as JINGDONG, has been named to the Gartner Supply Chain Top 25 for 2025 for the second consecutive year. The recognition underscores the company’s excellence in the global supply chain sector driven by sustained innovation. As the 22nd ranked company, JD.com remains the only Chinese retailer to be included in the Top 25, joined by global supply chain leaders including Apple, Amazon, P&G, Unilever, Walmart and more.
As the industry’s most prestigious ranking, Gartner Top 25 evaluates companies based on key areas including financial metrics, ESG performance, and expert opinion. Gartner also identified three success drivers shaping this year’s rankings: -autonomous operations, agentic AI, and water stewardship.
Technology Drives Efficiency Elevation
Since launching its comprehensive technology transformation in 2017, JD.com has invested more than RMB 140 billion in R&D. By the end of 2024, the company’s supply chain infrastructure assets increased to RMB 161 billion, up 12% year-on-year.
These investments have helped fuel the company’s highly efficient operations. Managing over 10 million self-operated SKUs, JD.com maintained an impressive inventory turnover of approximately 30 days in 2024. The company also launched TimeHF, its first self-developed billion-scale time series forecasting model, improving forecast accuracy by over 10% and enhancing scientific and accurate inventory management.
Smart Logistics for Speedy Fulfillment
JINGDONG Logistics (also known as JD Logistics) operates over 40 “Asia No.1” intelligent logistics parks across China, where AI-powered scheduling robots work alongside warehousing staff to improve storage efficiency by 10%. To further improve logistics efficiency, cutting-edge systems such as pick robots, sorting machines, and autonomous delivery vehicles work at scale to improve performance.
The “Logistics Brain” system powers dozens of real-world business scenarios across JD.com’s network. For example, the “Courier Assistant” and “Smart Station Manager” use AI to reduce manual hours and enhance management efficiency at front delivery stations. In agriculture, blockchain-based traceability platforms have helped increase fruit and vegetable sales by 30%, while spatial-temporal intelligence tools have shortened store location planning cycles by 80%.
Guided by the principle of bringing goods as close as possible to the customer, JD.com has continued to optimize its logistics network and delivery processes by minimizing handling steps and shortening transportation distance. Today, 95% of JD.com’s retail orders in China can be delivered within 24 hours.
JINGDONG Logistics Zhilang intelligent solution
AI for Full Supply Chain Efficiency
JD Cloud is the technological cornerstone of JD.com, its self-developed large language model (LLM), which supports the intelligent upgrade across the company’s supply chain. JD Cloud’s proprietary intelligent agent, JoyAgent 2.0, addresses both general and complex commercial queries and is currently running more than 14,000 instances internally. Meanwhile, its “Joy Inside” program connects with leading robotics partners to offer highly personalized, intelligent companionship solutions.
Additionally, JD.com is leveraging AI to drive full-chain efficiency. The “Logistics Brain” system integrates LLMs and digital twin technology to enable real-time simulations for billions of orders, accelerating fulfillment times by over 12% during the 2024 JD.com Singles Day shopping festival.
JD Cloud computing center
Green Supply Chain
JD.com is also a leader in building a low-carbon supply chain through innovative green technologies. Its self-developed carbon footprint platform, Jingtanhui, serves over 100 brands, helping manage more than 500 tons of carbon assets, and manages over 40 million waybills. The program has been recognized in China’s national green technology promotion catalog. The company supports paperless operations through its procurement system saving paper equivalent to 20,000 trees annually, while smart packaging algorithms strike a balance between sustainability and cost. In 2022, JD.com launched the “Green Impact Initiative” to encourage eco-conscious consumption and carbon-inclusive actions. Working with brand partners, JD.com has generated approximately 100 million green orders reinforcing its position as a sustainability leader.
People-Focused, Socially Responsible
As of April 30, 2025, JD.com employed over 720,000 personnel under the company’s ecosystem and has been recognized by Fortune China’s ESG Impact List for three consecutive years (2022–2024). JD.com will continue to build a more intelligent, efficient, and green supply chain as part of its long-term commitment to serving global consumers and partners, and driving high-quality development across the industry.
JD.com announced that it achieved record-breaking results during the 2025 JD.com 618 Grand Promotion, the company’s anniversary and China’s largest mid-year shopping festival. As of 11:59 PM (UTC+8) on June 18, the number of purchasing users more than doubled year-on-year. Across JD.com’s online and offline retail, and food delivery businesses, total order volume surpassed 2.2 billion orders. At the same time, the JD.com app reached a new all-time high in daily active users (DAU). The company continued to lead the industry in both scale and growth of the electronics (3C) and home appliance categories, while apparel & beauty, and daily necessities posted the fastest growth in the industry. Orders from over one million offline stores saw robust growth.
JD.com’s food delivery business is connected to over 1.5 million quality restaurants across 350 cities in China. Supported by a nationwide network of more than 120,000 riders, JD Food Delivery has seen its daily orders exceed 25 million during this year’s 618 promotion.
On June 18, JD.com opened its first 7FRESH Gourmet MALL in Harbin, marking the debut of China’s first gourmet mall to feature full live-streaming of kitchen operations, offering customers peace of mind. JD MALL, the company’s flagship experiential retail format, is also rapidly expanding across the country, with a total of 24 locations. Millions of offline stores nationwide also joined the 618 Grand Promotion, providing consumers with a seamless omnichannel shopping experience. Over 3,000 JD Electronics stores saw their sales increase by more than 240% year-on-year. JD Auto Care service orders increased by 263% year-on-year.
7FRESH Gourmet MALL in Harbin
Leveraging JD.com’s industry-leading automated logistics and global supply chain capabilities, the company’s European retail business now covers 25 countries through the ochama and Joybuy e-commerce platforms, with same-day and next-day delivery services available in multiple locations. Transaction volume of home appliances on ochama increased by 141% year-on-year on the first promotion day of the 618. JD Global Sales has also expanded its direct-shipping logistics service to 36 countries and regions, including Singapore, Japan, and South Korea. In addition, JD Worldwide, the import cross-border e-commerce business, saw sales of gaming consoles surge by over 110% year-on-year.
During this year’s 618 promotion, JINGDONG Logistics (JD Logistics) achieved a new milestone by delivering fresh lychees from Guangdong’s Lingnan orchards to consumers in major Chinese cities within just 24 hours. This feat was made possible through a combination of air transport, high-speed rail connections, dedicated cold-chain routes, and expanded cold-storage networks. Advanced sorting equipment deployed at production sites ensured both speed and freshness. JINGDONG Logistics’ “Integrated Delivery & Installation” service achieved a year-on-year surge exceeding 300% in orders for large home appliances. Notably, On June 18, JINGDONG Logistics launched JoyExpress, its self-operated B2C express delivery service in Saudi Arabia, providing delivery as fast as same-day or next-day. JD couriers collectively traveled approximately 14.4 million kilometers every day during the event—a distance equivalent to circling the globe 360 times.
New business models are driving transformative upgrades for local industries. JD Super, the supermarket division of JD.com, is now collaborating with more than 100 specialized agricultural belts nationwide, helping farmers to establish over 1 million mu (or approximately 66,667 hectares) of JD-certified production bases. These efforts not only boost sales of regional specialties like Lingnan lychees but also pass savings directly to consumers through streamlined farm-to-table pricing.
On the technology front, JD Technology’s Digital Representatives powered over 17,000 brand live-streaming rooms. These AI virtual assistants went beyond merely handling overnight broadcasts; they actively engaged with audiences across multiple time slots, gaining widespread popularity. Crucially, the technology lowered the barriers to entry for smaller businesses, enabling even modestly resourced merchants to easily adopt and benefit from 24/7 interactive sales channels. Meanwhile, JD Cloud’s JoyBuild, a large language model-development platform powering the festival’s technical backbone, saw its API calls surge by 212% compared to the same period last year.
The success of JD.com’s 618 promotion demonstrates how innovation and consumer needs drive each other. By strengthening every link in our supply chain—from farmers’ fields to AI systems to delivery networks—we create shared benefits. Whether customers shop through their screens or at offline stores, JD.com delivers consistent high quality, great value, and premium service.
