Apr 3, 2020| JD Health

Wall Street Journal Highlights JD Health’s Online Consultation

Tracy Yang

by Tracy Yang

An article entitled “Telemedicine, once a hard sell, can’t keep up with demand” was published by the Wall Street Journal yesterday. The article discussed the huge demand generated from COVID-19 for telemedicine and how various companies in the world, like Teladoc, Doctor on Demand and others tried their best to add doctors and bandwidth to meet the demand from users.

JD Health’s initiative to launch the online consulting services to connect Chinese doctors with 60 million overseas Chinese was highlighted in the article. It also mentioned that the doctors on the platform have first-hand experience in combating the coronavirus.

In JD Health’s eyes, the pandemic has sped up the adoption of telemedicine by Chinese consumers by five years. The article also mentioned that the telemedicine industry faces challenges such as government regulation, insurance and reimbursements and patients’ trust.

(tracy.yang@jd.com)

May 31, 2025| Global Partners/ Brands, JD Health, JD Logistics, JD Retail, JD Technology, JD Worldwide

First Hour of JD.com’s 618 Grand Promotion: GMV, Orders, and Active Shoppers Grow 200% Year-Over-Year for 2025

Vivian Yang

JD.com’s 618 Grand Promotion officially commenced at 8:00 PM (UTC+8) on May 30, captivating shoppers worldwide with quality products and high-impact deals. In the first hour, Gross Merchandise Volume (GMV), total orders, and active shoppers all increased by more than 200% year-over-year (YoY). More than 20,000 brands recorded over threefold growth in GMV YoY.

JD.com Further Strengthens Its Leading Position in Home Appliances and Electronics

GMV in the home appliance and electronics categories surged over 380% YoY in the first hour. Apple, Xiaomi, Midea, Huawei, and Haier each surpassed RMB 100 million in GMV very quickly within the first hour of the promotion. GMV for over 10,000 trending electronics products increased more than tenfold. Meanwhile, over 500 home appliance and home living brands also saw GMV grow more than tenfold YoY.

Daily Essentials Category Demonstrates Robust Growth

JD Super, JD.com’s fast-moving consumer goods division, reported that GMV for new products doubled across more than 1,000 brands. GMV for cooking oil surged by 33 times YoY, while it increased tenfold for paper products. GMV for both feminine hygiene and laundry care products increased by threefold. Meanwhile, pet food for cats and dogs saw GMV grow 422% YoY.

In addition, over 600 apparel and footwear brands and more than 500 beauty brands recorded over 100% YoY growth. Tiffany, BVLGARI, and Dior each achieved more than fivefold growth.

Cross-Border and Global Sales Show Accelerated Momentum

In the first hour of the promotion, sales of imported wine on JD Worldwide rose more than threefold YoY. Among leading fragrance brands, Versace, Penhaligon’s, and Chanel saw YoY sales increases of over 300%, 200%, and 170%, respectively. Japanese sake brand Hakutsuru recorded fourfold YoY growth.

GMV and order volume in Hong Kong and Macao increased over 7 times YoY. Categories such as refrigerators, flat screen TVs, washing machines, air conditioners, and graphics cards all saw over 20-fold GMV growth. Products from Apple, Xiaomi, Midea, and JD’s private label, J.Zao, were especially popular among Hong Kong customers, with GMV increasing by more than 12 times YoY.

In global markets, JD Global Sales, JD.com’s cross-border e-commerce business for overseas Chinese customers, reported a ninefold YoY increase in GMV during the first 20 minutes of the promotion, with orders rising more than threefold. Jewelry orders grew by 16 times, GMV of digital products increased nearly four times, GMV of home appliances grew by more than three times, and orders for computers and office products increased 210%. Notably, users in Singapore showed strong demand for JD.com’s high-quality products, with order volume rising by over 7.7 times YoY.

Advanced Technologies Ensure a Seamless Shopping Experience

JD Cloud continues to power the 618 Grand Promotion with cutting-edge technologies. In the first hour of the promotion, usage of JD Cloud’s JoyBuild large language model (LLM) development platform surged 242% compared to the same period during last year’s Singles Day promotion. LLM capabilities have been deeply integrated across the entire 618 event.

This year, JD Cloud opened five major AI-powered marketing tools to third-party merchants free of charge for the first time. Its digital representative technology has served over 13,000 brands, while Jingxiaozhi 5.0, JD’s AI-powered merchant service platform, now supports over 900,000 merchants.

JD Logistics Ensures Nationwide Fulfillment with Technology at Scale

To support this year’s 618 event, JD Logistics (JINGDONG Logistics) deployed its largest-ever rollout of advanced technologies across its national intelligent logistics infrastructure. The company’s cutting-edge solutions, including its goods-to-person systems, autonomous delivery vehicles, automated rebin walls, AI Brain, and smart sorting systems, were implemented at scale to ensure speedy and accurate delivery in more than 400 cities.

(press@jd.com)

Mar 4, 2025| ESG, JD Health

JD Health Expands Rare Disease Support, Assists Over 23,000 Patients via Joint Charity Programs

Vivian Yang

In observance of Rare Disease Day on February 28, JD Health hosted the 4th Rare Disease Service Ecosystem Forum in Beijing. At the event, JD Health, in partnership with the Aili Myasthenia Gravis Care Center, Oriental Rain ALS Care Center, the Illness Challenge Foundation, Nestlé Health Science, and Beijing New Light Public Welfare Development Center, launched the “Rare Light, United Efforts” Rare Disease Care Initiative. This collaborative effort aims to provide a comprehensive service ecosystem for rare disease patients, enhancing their quality of life through collective action.

Since the pioneering launch of the “Rare Disease Care Program” in 2021, JD Health has been dedicated to developing a patient-centric service system that seamlessly integrates medical supply, professional healthcare, and innovative financing solutions to address the unique needs of rare disease patients. Key initiatives and achievements include:

Leading in Food for Special Medical Purposes (FSMP) Retail: JD Health stands as China’s largest FSMP retailer, offering 25 products designed for various congenital metabolic disorders. The “Rare Disease Nutrition Support Zone” on JD Health’s platform not only provides a diverse FSMP selection but also features live broadcasts by healthcare professionals, offering patients scientific nutrition guidance and advice.
Doctor-Searching Map for Rare Diseases: Since its introduction in 2023, this resource has been continuously updated and now covers 158 rare diseases, listing 368 hospitals and 1,779 doctors across China. The resource makes it significantly easier for patients to find key medical information and support.
Convenient Home Nursing Services: Launched in 2024, JD Health’s home nursing service enables rare disease patients to receive convenient professional medical care in the comfort of their homes.
First Online Hub for Rare Skin Diseases: On the eve of Rare Disease Day 2025, JD Internet Hospital launched a specialized telemedicine zone dedicated to skin-related rare diseases, leveraging its extensive resources and expertise in online skin health. This platform connects patients with top dermatologists from leading hospitals, facilitates expedited access to medications, and offers comprehensive disease education. Patients can now consult with and receive diagnoses and treatment recommendations from renowned dermatology experts from the comfort of their homes.
Community Support and Aid: To date, the JD Health Rare Disease Care Program has assisted 637 patients, with total aid surpassing 6.24 million RMB. Additionally, through collaborations with various medical volunteer public welfare projects, JD Health has supported over 23,000 rare disease patients in their medical journeys, offering them much-needed resources and care.
Raising Awareness and Support: In observance of the 2025 International Rare Disease Day, JD Health, in collaboration with Peking University First Hospital and other partners, organized the “Hello! Shining Kids” rare disease children’s painting exhibition and rare disease photography exhibition, as well as a charity run and other activities. These initiatives aim to raise public awareness about rare diseases and bring hope to those in need.

As it continues to forge new collaborations and joint initiatives with an expanding network of partners each year on Rare Disease Day, JD Health remains steadfast in its commitment to leveraging its resources and expertise to support rare disease patients and their families. Through these efforts, JD Health aims to foster a more inclusive and supportive community, ensuring that those affected by rare diseases receive the care, understanding, and hope they deserve.

(vivian.yang@jd.com)

JD’s View on Robots Shared on WEF Virtual Roundtable