Apr 3, 2020| JD Health

Wall Street Journal Highlights JD Health’s Online Consultation

Tracy Yang

by Tracy Yang

An article entitled “Telemedicine, once a hard sell, can’t keep up with demand” was published by the Wall Street Journal yesterday. The article discussed the huge demand generated from COVID-19 for telemedicine and how various companies in the world, like Teladoc, Doctor on Demand and others tried their best to add doctors and bandwidth to meet the demand from users.

JD Health’s initiative to launch the online consulting services to connect Chinese doctors with 60 million overseas Chinese was highlighted in the article. It also mentioned that the doctors on the platform have first-hand experience in combating the coronavirus.

In JD Health’s eyes, the pandemic has sped up the adoption of telemedicine by Chinese consumers by five years. The article also mentioned that the telemedicine industry faces challenges such as government regulation, insurance and reimbursements and patients’ trust.

(tracy.yang@jd.com)

Apr 27, 2023| JD Health

JD Health Launches Online Skin Hospital, Providing Easy Health Solutions for 1.2 Billion People in China

Vivian Yang

by Vivian Yang

JD Health officially launched its online skin hospital on April 22, offering easy and reliable healthcare solutions for a wide range of skin conditions to 1.2 billion people in China. The telemedicine service is designed to address various skin issues, from minor ailments and chronic conditions to early detection of serious illnesses, through online consultations and expert advice for complex cases.

In 2022, JD Health’s data showed that among the over 100 million online medical consultations it provided, skin-related consultations accounted for 15 percent or 15 million of these cases. High demand for treatment of common conditions like eczema, acne, and hair loss prompted JD Health to transform its existing dermatology center into an all-encompassing online skin hospital.

The platform now features online clinics operated by 30 leading experts in the field, in addition to over 3,000 dermatologists from China’s top-tier AAA hospitals. A dedicated team of full-time dermatologists ensures around-the-clock support for user inquiries.

JD Health’s online skin hospital includes seven specialized clinics focused on pediatrics, geriatrics, traditional Chinese medicine, acne, allergies, hair loss, and challenging miscellaneous diseases.

JD Health’s full-time doctors at work

The hospital also incorporates JD Health’s advanced digital knowledge system into its diagnostic and treatment processes.. For example, AI-powered skin testing and acne management tools enable users to obtain skin reports within five seconds of uploading a photo. These tools facilitate more accurate symptom descriptions during online consultations, enabling doctors to better understand patients’ conditions and offer professional advice. The acne management tool further enhances the treatment experience with personalized medication and skincare recommendations based on AI-assisted medical follow-up services.

The online skin hospital has developed standardized diagnostic and treatment pathways, drawing from its experience in online consultations addressing skin conditions, medication solutions, and lifestyle and dietary advice. Comprehensive quality control measures are in place to ensure the efficiency and safety of the entire medical service process.

Yanan Hu, Head of JD Health’s Specialized Medical Department, emphasized that skin conditions are well-suited for online diagnosis and treatment, as the majority do not necessitate in-person surgical intervention and can be addressed with medication. Patients can benefit from online consultations, diagnoses, and follow-up treatment and management, making the platform an ideal end-to-end online solution.

With over 3,000 identified skin conditions worldwide, the prevalence of skin diseases in China is alarmingly high, exceeding 70%. Approximately 150 million people experience skin issues each year, while over 900 million belong to sub-healthy groups, resulting in a demand for skin health services that reach around 1.2 billion people. Chronic skin conditions account for a significant portion of cases, with many characterized by seasonally recurring symptoms that require long-term management and regular medical visits.

In addition to the revamped online skin hospital, JD Health has established 27 specialized medical centers on its platform to address conditions such as kidney disease, respiratory issues, tumors, endocrinology, gynecology, and cardiovascular and cerebrovascular diseases, among others.

(vivian.yang@jd.com)

Mar 2, 2023| ESG, JD Health

JD Health Releases “Doctor-Searching Map for Rare Diseases”

Vivian Yang

by Vivian Yang

On February 27, one day before the global “Rare Disease Day,” JD Health pledged to step up efforts on supporting people with rare diseases through its “Twenty Million Care Project,” referring to the estimated number of affected patients in China.

Under the project, JD Health launched a new “doctor-searching map for rare diseases” in collaboration with Bo’ao Winhealth Rare Disease Medical Center, gathering information about doctors with experience in treating rare diseases across China and classifying their geographical locations. There’s a saying that goes, “Doctors for rare diseases are even rarer than patients.” JD Health’s digital map is thus created to fill this information gap.

With the help of the map, patients can conveniently look up and contact doctors relevant to their health conditions in areas close to their residence. In some cases, doctors and patients can directly chat online before making in-person appointments.

At the same time, in order to make medicines for rare diseases more accessible, JD Health has been building its medicine supplies in this field since 2021, and as of now is offering nearly 80 percent of medicines and all types of food for special purposes for rare diseases that are available on the Chinese market, becoming China’s most comprehensive online retailer for medicines of this category.

Thanks to JD’s well-established infrastructure of nationwide logistics and omni-channel drug store network, JD Health blazes the path to deliver rare disease medicines whenever and wherever people need them in the country. In 2022, 71,000 patients acquired their medicines for rare diseases and corresponding medical services through JD Health.

Additionally, JD Health’s rare disease care foundation has so far allocated RMB 2.23 million yuan to patients living with any of 35 types of rare diseases. The project also organized 34 charity activities that helped raise more than RMB 700,000 yuan, and attracted over 50,000 merchants on its platform to join this charity program through making voluntary donations per sale. To date, the program has received more than 55 million donations.

Enlin Jin, CEO of JD Health, pointed out that the issue of rare diseases is not only a medical challenge, but also one that affects the whole society. Besides charitable activities, JD Health will continue improving the services for this group of patients, letting more people truly feel supported with medicine supplies and other medical resources, which will be easily accessible and inclusively affordable. Meanwhile, JD Health, as a platform, will also do its best to raise awareness across a wider range of society to support people with rare diseases.

(vivian.yang@jd.com)