Oct 21, 2020|
Chinese Consumers Tagged JD for Three Keywords: “Trustworthy”, “High-End” and “Highly Efficient”
by Vivian Yang
JD.com is rated as the most trustworthy e-commerce brand, according to a survey of Chinese consumers conducted by iResearch consulting firm. The ranking was released on October 20th as part of iResearch’s online consumption insights report, which aims to assess brand image among Chinese e-commerce platforms and to better understand the subtle relationship between consumers and these platforms.
The report indicated that 56.56% of respondents tagged JD.com with the keyword of “trustworthy”, which is a much higher rating than other platforms. The other two highest rated keywords for JD.com by consumers are “high-end” and “highly efficient”. This feedback is in line with JD’s long-term commitment to product authenticity and quality, as well as fast delivery and premier after-sales services.
The survey also found that the most popular product categories during this year’s Single’s Day shopping festival will likely be general merchandise and apparel. To encourage consumers to buy things more thoughtfully during the shopping extravaganza, JD will further enhance its services in providing helpful and timely support in the whole shopping process, in order to meet customers’ diversified demands and live up to their trust.
May 16, 2025|
JD.com to Launch 618 Grand Promotion on May 31 with Daily Coupons Valued Over RMB 1,000 and Seamless Online-Offline Integration
On May 15, JD.com announced that its flagship mid-year shopping festival and anniversary, the JD 618 Grand Promotion, will officially kick off on May 31. This year’s campaign will offer daily coupons valued over RMB 1,000 per user, including exclusive PLUS member discounts, and a wide range of category-specific coupons.
Throughout the campaign, JD.com will host a series of themed days such as 10 Billion-Yuan Discount Day, Super Saver Day, Livestreaming Super Day, and PLUS Member Day, each featuring tailored deals and exclusive product offerings.
JD.com’s European retail brand, ochama, will also roll out exclusive 618 promotions across 24 countries, enhancing the festival’s global reach.
JD Food Delivery Hits 20 Million Daily Orders, Launches Monthly “Super Takeout Day”
JD Food Delivery, which launched just 75 days ago, has surpassed 20 million daily orders. Building on this momentum, JD.com is introducing JD Super Takeout Day on the 18th of each month, featuring signature offers such as coffee and bubble tea for just RMB 1.68.
The service has also recently introduced the electronic JD Meal Card, a prepaid offering for personal use or to give as a gift. The card is fully stackable with platform-wide discounts and comes with additional perks during the 618 campaign.
Online-Offline Synergy: JD MALL Expands with Four New Stores; First 7FRESH Gourmet MALL to Debut
JD.com is committed to delivering high-quality, reliable, and trustworthy products—not just online but also through its extensive offline presence. During this year’s 618 Grand Promotion, participants will include tens of thousands of JD-operated and JD-partnered physical stores, as well as millions of connected retail outlets across China.
JD MALL, JD.com’s flagship experiential retail format, is rapidly scaling across China. Four new locations—two in Beijing, one in Shenzhen, and one in Wuhan—will open during 618. JD MALL now operates in over 10 major cities and aims to expand to 27 stores nationwide by the end of 2025. With more than 200,000 SKUs covering home appliances, electronics, furniture, and lifestyle categories, JD MALL has served more than 4.5 million visitors to date.
Beyond JD MALL, the company’s broader offline network—including 18 JD Outlet stores, 2,200+ JD Auto service stores, over 150,000 connected pharmacies, and nationwide 7FRESH supermarkets—will also offer curated 618 deals and a seamless shopping experience.
7FRESH Gourmet MALL, JD.com’s first large-scale food destination, will mark its debut in Harbin next month, opening on June 18 and offering both dine-in and delivery options under one roof.
Star-Studded 618 Galas
To celebrate the 618 festival, JD.com will host two large-scale gala events. The JD 618 Summer Music Festival will take place at Beijing Workers’ Stadium on May 31, with over 30,000 complimentary tickets offered to customers. On June 17, JD will co-host the JD 618 Fun Night in partnership with Hunan TV.
The company also named Zhang Yixing (Lay Zhang) as its Style Ambassador and JD 618 Surprise Celebrity Ambassador, adding further star power to the campaign.
May 13, 2025|
JD Flowers Blossoms at 9th International Rose Symposium with Supply Chain Innovation
The 9th International Rose Research and Cultivation Symposium kicked off on May 10 in Mentougou District of Beijing. It is the first time that China is hosting the symposium in its 40-year history. Among standout participants, JD Flowers – the floral division of JD.com – seized the spotlight by presenting its cross-border supply chain solutions at the Diplomats’ Cultural Exchange Salon. The salon drew over 150 ambassadors and representatives from more than 30 countries and international organizations.
Under the theme “The Magic Door to Flowers Anywhere,” JD Flowers showcased its global floral network through an immersive presentation. Attendees followed the journey of blooms from Dutch tulip fields to Ecuadorian rose farms, highlighting JD’s unparalleled ability to deliver freshly cut flowers to Chinese consumers.
By leveraging JD’s global procurement network, dedicated cargo flights, advanced freshness-preservation warehouses, and instant retail ecosystem, JD Flowers can now achieve a remarkable 9-minute delivery window for internationally sourced flowers from the moment an order is placed via JD’s app. “We’re transforming flowers from occasional luxuries into everyday emotional companions,” said Jensen Liu, Head of JD Flowers. “Every bouquet carries cross-cultural connections.”
Capitalizing on China’s thriving $15 billion floral market, JD Flowers has a large amount of urban white-collar users, who account for 70% of its user base, and taps into JD.com’s 600 million active users.
Earlier this year, JD.com airlifted one million Dutch tulips from FloraHolland’s Aalsmeer hub to China. Stored in JD Logistics’ Guangzhou floral centers using 2-8°C temperature-controlled packaging, the flowers were distributed nationwide via cold-chain networks for same-day or next-day delivery.
Beyond floral displays, JD’s National Pavilion enriched the event’s multicultural bazaar with flagship stores representing Australia, Azerbaijan, and other nations. Visitors sampled global delicacies and handicrafts in a demonstration of JD’s growing role as a cultural bridge between Chinese consumers and international markets.
Running through May 15, the five-day symposium features over 1,000 domestic and international rose varieties. The event aligns with JD Flowers’ mission to blend technological innovation with cultural exchange. By optimizing cross-border floral logistics and curating premium global experiences, JD.com strengthens its position as the gateway for international brands entering China – and a trailblazer in building sustainable, high-efficiency supply chains.
Nielsen: JD is Consumers’ First Choice for 3C Products In Singles Day Promotion
