Apr 9, 2024|
Dada Now Teams Up with Luckin Coffee to Deliver Outstanding Service; Tu Yanping Honored as “Gold Rider of the Year”
On March 29, 2024, Dada Now, China’s leading on-demand delivery platform under JD.com, secured two prestigious awards – “2023 Outstanding Delivery Partner” and “Best Operational Support Award” from Luckin Coffee, underscoring its exceptional delivery service and meticulous operational support. Central to this recognition is Ms. Tu Yanping, a delivery rider with Dada Now, who received the prestigious “Gold Rider of the Year” title from Luckin Coffee. She is one of only four national recipients and the only woman to be honored.
Tu, who has been with Dada Now for nearly two years, has served at various Luckin Coffee stores within the Haimen District of Nantong City in Jiangsu Province. Her commitment ensures that every cup of coffee is delivered promptly to eagerly waiting customers. To date, she has completed over 20,000 orders, maintaining an exceptional on-time delivery rate of 99.9%. Dada Now has a high-quality coffee delivery standard with a strict “30-minute delivery within 3 kilometers” guarantee.
“I always make it a point never to exceed the delivery time limit to ensure that the coffee’s taste is preserved,” Tu said in an interview. She recognizes that for coffee lovers, each cup of coffee represents a unique experience, and timely delivery is crucial for maintaining its quality. Additionally, after delivery, she offers thoughtful instructions to customers on how to enjoy their coffee at its best, immediately after delivery.
“While many riders can deliver quickly, Tu’s exceptional attention to detail sets her apart, ensuring she maintains exceptionally high customer satisfaction ratings,” said Juanjuan Shen, who oversees Tu’s delivery station in Haimen. In instances when customers cannot receive their coffee orders in person, Tu diligently takes and sends photos to provide reassurance. Moreover, in the event of mishaps such as coffee spillage, she promptly contacts the customer and arranges for the coffee to be remade and delivered. This meticulous service has consistently upheld her customer satisfaction at a remarkable level.
As a mother of three, Tu finds that her role at Dada enables her to balance her family duties with personal fulfillment. Her dedication demonstrates that women can thrive in the delivery industry and set a strong example for others.
Nantong is a prime example of the rapid growth in coffee culture among China’s second- and third-tier cities. The close collaboration between Dada and Luckin, along with other leading chains, supports this trend and contributes to the growth of China’s local coffee delivery market.
Tu’s accolade serves not only as a personal achievement but also as a validation of the collaborative efforts between Dada Now and Luckin Coffee. Looking ahead, the two companies are committed to furthering their partnership, aiming to introduce innovative solutions in the instant delivery sector and provide even more efficient and convenient services to customers.
Nov 7, 2024|
CIIE 2024: JD.com to Expand Imports of Specialty Brands, Strengthen Healthcare Partnerships, and Enhance Logistics
At the 7th China International Import Expo (CIIE) on November 5, JD Super, the supermarket division of JD.com, announced a major initiative to broaden its selection of imported specialty. Over the next three years, JD Super plans to introduce over 1,000 new international brands to meet the increasing demand for high-quality, diverse imported goods.
Meeting the Growing Demand for Quality Imports
According to JD Worldwide’s “White Paper on 2024 China Cross-Border Consumption Trends,” more than 80% of Chinese consumers are interested in imported products, with many prioritizing authenticity, quality, and fast delivery. In response, JD has significantly expanded its range of international offerings. During the ongoing Singles’ Day Grand Promotion, sales of cross-border products have surged, with more than 600 brands experiencing a sales increase of over 100% compared to last year.
Strengthening High-Quality Food Partnerships
Demonstrating JD.com’s commitment to sourcing high-quality products, JD Super signed a new procurement agreement at CIIE with Huadong Foods and Teys, a major Australian beef brand under Cargill. Under this agreement, JD Super and Huadong Foods will procure $50 million of Teys beef throughout 2025. This partnership underscores JD’s strategy of collaborating with trusted suppliers to provide high-quality, affordable beef to Chinese consumers.
Delivering Authentic Global Goods Efficiently
JD Logistics has built a robust logistics network that spans bonded, direct mail, and overseas warehouses, facilitating fast deliveries of imported items across categories such as electronics, fashion, beauty, food, and baby products. In many major cities, delivery times have been reduced to under 48 hours.
For instance, JD Super’s partnership with Raub of Malaysia enables the import of Musang King durians, which are harvested at peak ripeness and air-shipped with cold chain logistics for delivery within 24 hours. Additionally, JD.com also secured an early supply of Chilean cherries, available since October, which can be delivered in as little as 30 minutes in many areas through JD NOW, its on-demand retail service.
JD.com’s “JD National Pavilions” program, which features over 150 country-themed flagship stores from more than 70 countries and regions, continues to be a cornerstone of its import strategy. Supported by embassies and reputable organizations, this initiative offers Chinese consumers access to premium products and cultural experiences from around the world. In April, JD launched the JD National Pavilion of Mali, introducing popular items like shea butter and garnering over 40,000 followers.
Expanding Healthcare and Logistics Partnerships
JD Health is also making strides at CIIE by strengthening partnerships with leading global healthcare companies, including Merck, Bayer, and Roche. As “China’s premier online health access point,” JD Health is committed to integrating digital and physical healthcare resources to improve access and convenience for patients.
Key collaborations include initiatives with Haleon to promote brain health and anti-aging for the “silver economy,” with MSD China on a digital diabetes management model, and with Teva Pharmaceuticals to provide patient education for conditions such as tardive dyskinesia (TD) and Huntington’s disease (HD).
On the logistics front, JD Logistics announced plans to double its overseas warehouse space by 2025 and expand its network of bonded and direct mail warehouses. JD Express now serves over 60 countries, enhancing cross-border delivery efficiency and supporting both brands and consumers.
Through these efforts, JD.com reaffirms its commitment to sourcing and delivering authentic, high-quality imported products to Chinese consumers, supported by an advanced supply chain that ensures a superior shopping experience.
(vivian.yang@jd.com)
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