Mar 1, 2021|
“Fighting Fire like Superheroes”: Stories of JD Auto Service Stores
by Rachel Liu
Mr. Jian, the owner of the JD Auto Service Dezhong store in Xi’an, never imagined that his store would become famous locally just one month after opening last November.
The store’s staff discovered a parked car on fire next to the store, with the owner sleeping inside. Seeing the dangerous situation, the staff immediately sprayed fire extinguishers at the fire and woke up the car owner. More staff quickly used high pressure fire hydrants to join the rescue, successfully putting out the fire. “Although this car owner is not our client, we are obliged to provide our help,” said Jian. “I am happy to hear that many neighbors said our staff are superheroes for successfully fighting the fire.”
During the past Spring Festival, Jian kept his store open.. On the first day of the holiday, Xi’an resident Mr. Li drove to a nearby city to visit his relatives, and on his way back, his car broke down. Li called all the car maintenance stores nearby and none was open. He took a final shot to call Jian for help, and Jian soon found the parts needed and drove 50km to provide help. Jian didn’t take any extra charge besides parts, no matter how Li insisted.
On February 11，the first day of holiday, Ms. Yan of Shanghai scratched another car by accident. Yan had never experienced this situation and panicked. She called the JD Auto Service store where she does regular maintenance. A staff from the store quickly came to Yan and helped her contact the insurance company. The staff also drove Yan’s car back to the store for repair and provided a replacement car to Yan. and paint mending service for Yan. To show her appreciation, Yan bought fruit and cakes for the store staff, which deeply touched Xingyue Hu, owner of the JD Auto Service store.
Hu had no experience in auto related business before he opened the store. But as a car owner, he was troubled with the high price of 4S stores, and lack of transparency in some other street stores. He always wanted to open an auto service store, and quickly signed up after seeing JD was looking for franchisers. JD’s support in branding, management, employee training and supply chain enabled Hu and other store owners to provide high quality products and services for customers. “Many customers chose us because we have JD’s brand endorsement,” said Hu.
Similar stories happened in Beijing, Shenzhen and other cities during the spring festival. Hu said: “Although I kept working during the past holiday, I feel this spring festival was very special and meaningful.”
Nov 7, 2024|
CIIE 2024: JD.com to Expand Imports of Specialty Brands, Strengthen Healthcare Partnerships, and Enhance Logistics
At the 7th China International Import Expo (CIIE) on November 5, JD Super, the supermarket division of JD.com, announced a major initiative to broaden its selection of imported specialty. Over the next three years, JD Super plans to introduce over 1,000 new international brands to meet the increasing demand for high-quality, diverse imported goods.
Meeting the Growing Demand for Quality Imports
According to JD Worldwide’s “White Paper on 2024 China Cross-Border Consumption Trends,” more than 80% of Chinese consumers are interested in imported products, with many prioritizing authenticity, quality, and fast delivery. In response, JD has significantly expanded its range of international offerings. During the ongoing Singles’ Day Grand Promotion, sales of cross-border products have surged, with more than 600 brands experiencing a sales increase of over 100% compared to last year.
Strengthening High-Quality Food Partnerships
Demonstrating JD.com’s commitment to sourcing high-quality products, JD Super signed a new procurement agreement at CIIE with Huadong Foods and Teys, a major Australian beef brand under Cargill. Under this agreement, JD Super and Huadong Foods will procure $50 million of Teys beef throughout 2025. This partnership underscores JD’s strategy of collaborating with trusted suppliers to provide high-quality, affordable beef to Chinese consumers.
Delivering Authentic Global Goods Efficiently
JD Logistics has built a robust logistics network that spans bonded, direct mail, and overseas warehouses, facilitating fast deliveries of imported items across categories such as electronics, fashion, beauty, food, and baby products. In many major cities, delivery times have been reduced to under 48 hours.
For instance, JD Super’s partnership with Raub of Malaysia enables the import of Musang King durians, which are harvested at peak ripeness and air-shipped with cold chain logistics for delivery within 24 hours. Additionally, JD.com also secured an early supply of Chilean cherries, available since October, which can be delivered in as little as 30 minutes in many areas through JD NOW, its on-demand retail service.
JD.com’s “JD National Pavilions” program, which features over 150 country-themed flagship stores from more than 70 countries and regions, continues to be a cornerstone of its import strategy. Supported by embassies and reputable organizations, this initiative offers Chinese consumers access to premium products and cultural experiences from around the world. In April, JD launched the JD National Pavilion of Mali, introducing popular items like shea butter and garnering over 40,000 followers.
Expanding Healthcare and Logistics Partnerships
JD Health is also making strides at CIIE by strengthening partnerships with leading global healthcare companies, including Merck, Bayer, and Roche. As “China’s premier online health access point,” JD Health is committed to integrating digital and physical healthcare resources to improve access and convenience for patients.
Key collaborations include initiatives with Haleon to promote brain health and anti-aging for the “silver economy,” with MSD China on a digital diabetes management model, and with Teva Pharmaceuticals to provide patient education for conditions such as tardive dyskinesia (TD) and Huntington’s disease (HD).
On the logistics front, JD Logistics announced plans to double its overseas warehouse space by 2025 and expand its network of bonded and direct mail warehouses. JD Express now serves over 60 countries, enhancing cross-border delivery efficiency and supporting both brands and consumers.
Through these efforts, JD.com reaffirms its commitment to sourcing and delivering authentic, high-quality imported products to Chinese consumers, supported by an advanced supply chain that ensures a superior shopping experience.
(vivian.yang@jd.com)
JD’s Procurement System Helps Enterprises Resume Business after CNY
