Feb 4, 2020|

JD couriers, our heroes in red delivering trust across the city of Wuhan

Ling Cao

Mar 20, 2023| JD Technology

JD.com Recognized with China’s Most Prestigious AI Awards

Yuchuan Wang

by Yuchuan Wang

On March 14, JD.com received the Wu Wenjun Artificial Intelligence Science and Technology Progress Award, the most prestigious honor in China for work in artificial intelligence. In addition, Dr. Xiaodong He, vice president of JD.com, an Institute of Electrical and Electronics Engineers (IEEE) Fellow and a specialist in conversational AI technology, was given the Outstanding Contribution Award. Wu Wenjun (1919-2017) was a prestigious mathematician who obtained the highest national science and technology award in 2000.

As one of the founders of early multimodal AI, Dr. He was selected as an IEEE fellow in 2019 for his contributions to multimodal signal processing in human language and vision technologies. Under his leadership, JD.com launched the Yanxi AI application platform and a series of industrial solutions in 2018. Yanxi provides consumers and merchants 24/7 services, including shopping guidance and across shopping nodes– pre-sale, sale, and after-sales.

Unlike a common chatting platform, task-based dialogue systems aim to solve complex tasks happening in real life and these systems are crucial to user experience. For example, in e-commerce, customers have an expectation that the chatbot can perfectly solve problems such as aftersales consulting, price guarantee, transaction, payment, delivery service, product return and more. JD’s task-based system seeks to provide that service for the consumer.

Built upon the company’s experience in intelligent dialogue accumulated over the past 10 years, coupled with years of practice in various businesses across retail, logistics, finance, health, and more, Dr. He’s team has constructed a knowledge graph that is made of a four-layer knowledge system, 40+ independent systems, 3,000+ intentions and 30 million high-quality QAs that cover over 10 million retail commodities on JD.com.

Currently, Yanxi serves over 580 million customers, hundreds of thousands of merchants, 100+ municipal institutions, 880 financial institutions, 1821 large enterprises and nearly 2 million SMEs.

(yuchuan.wang@jd.com)

Mar 17, 2023| JD Retail

JD.com’s Spring Dawn Initiative Boosts Revenue for Individual Shop Owners

Yuchuan Wang

by Yuchuan Wang

In January, JD.com unveiled the “Spring Dawn” initiative, which makes it easier for different types of merchants, including start-ups, self-employed businesses, and enterprises to launch stores on the platform. In just over two months, college students, farmers, veterans, designers, craftsmen and others have taken advantage of this feature to launch their business on JD.

Liang, a college student from Xiamen, Fujian province, is a young entrepreneur who creates self-designed teaching aids such as cell models for biology courses. Seeking to the growth of his business, Liang joined the initiative and opened a store on JD.com. Sales in early March have already increased by over 200 percent compared to the previous month.

The initiative features 12 supportive measures that are aimed at lowering costs and increasing sales for merchants. JD streamlines the store-launch process for individual owners, and it now takes as little as 10 minutes to complete. In addition, JD offers no-cost trial operations and gift packages for newly opened stores, among resources.

Simon Han, vice president of JD.com and head of JD Retail Marketplace Ecology said that JD.com is delivering on its commitment to create a fair, efficient, and easy-to-use ecosystem for merchants. JD will continue to expand marketplace business models, reduce merchants’ operational costs, increase their efficiency, provide end-to-end services to micro, small and medium-sized merchants, and help them achieve long-term stable growth.

In 2022, there was a 34 percent increase year-over-year of new merchants launching on JD.com. As of Q4 2022, the number of third-party merchants on JD.com has grown by more than 20 percent year-over-year for eight consecutive quarters.

(yuchuan.wang@jd.com)