May 8, 2021|
JD and ExxonMobil Strengthen Cooperation
by Vivian Yang
JD.com and ExxonMobil made joint announcement on May 7 to deepen cooperation in three main areas in China, which include user engagement, digitalized e-commerce operation and omni-channel service network.
“This cooperation marks a key milestone of the partnership we reached last May to leverage both sides’ strength in intelligent supply chain to coalesce brands, platforms and customers, and to co-create customized products and enhance service efficiency,” said Qin Miu, vice president and head of life & service business division of JD.com.
“We hope this upgraded cooperation with JD will bring more high-quality products and car maintenance services for Chinese customers,” noted Chunyang Yue, managing director of ExxonMobil (China) at the signing ceremony held during the China International Products Expo in Hainan province.
Based on the agreement, JD Auto will become one of the first online platforms to launch Mobil’s new products in China. Furthermore, the two sides will integrate JD’s Customer-to-Manufacturer approach and Mobil’s oil analysis programs Mobil Serv℠ to create more tailor-made lubricant products for Chinese customers.
Mobil’s products are sold on JD.com through both JD’s self-operated online store and the brand’s flagship store. The former became the first store to surpass 3 million followers in the motor oil category on JD’s platform.
From online ordering to offline services, the two sides will embrace omni-channel solutions to create more reliable and easily accessible services. No matter whether the products are delivered to customers’ homes or their designated nearby JD Auto Service stores, customers are guaranteed the standardized prices and service quality provided by both JD and Mobil. Meanwhile, they will be able to enjoy more shared benefits from both JD Auto and Mobil’s membership programs.
With JD’s extensive capabilities in digitalization, the cooperation will also give a boost to the global motor oil giant on digital marketing and e-commerce implementation in the Chinese market.
(Banner photo(from left to right) : Qin Miu, vice president and head of life & service business division of JD.com; Minxian Wang, general manager, self-operated automotive products, JD Auto; Yulong Cui, general manager, new retail business, ExxonMobil (China) Investment Co., Ltd; Chunyang Yue, Managing Director of ExxonMobil (China) Investment Co., Ltd)
Nov 7, 2024|
CIIE 2024: JD.com to Expand Imports of Specialty Brands, Strengthen Healthcare Partnerships, and Enhance Logistics
At the 7th China International Import Expo (CIIE) on November 5, JD Super, the supermarket division of JD.com, announced a major initiative to broaden its selection of imported specialty. Over the next three years, JD Super plans to introduce over 1,000 new international brands to meet the increasing demand for high-quality, diverse imported goods.
Meeting the Growing Demand for Quality Imports
According to JD Worldwide’s “White Paper on 2024 China Cross-Border Consumption Trends,” more than 80% of Chinese consumers are interested in imported products, with many prioritizing authenticity, quality, and fast delivery. In response, JD has significantly expanded its range of international offerings. During the ongoing Singles’ Day Grand Promotion, sales of cross-border products have surged, with more than 600 brands experiencing a sales increase of over 100% compared to last year.
Strengthening High-Quality Food Partnerships
Demonstrating JD.com’s commitment to sourcing high-quality products, JD Super signed a new procurement agreement at CIIE with Huadong Foods and Teys, a major Australian beef brand under Cargill. Under this agreement, JD Super and Huadong Foods will procure $50 million of Teys beef throughout 2025. This partnership underscores JD’s strategy of collaborating with trusted suppliers to provide high-quality, affordable beef to Chinese consumers.
Delivering Authentic Global Goods Efficiently
JD Logistics has built a robust logistics network that spans bonded, direct mail, and overseas warehouses, facilitating fast deliveries of imported items across categories such as electronics, fashion, beauty, food, and baby products. In many major cities, delivery times have been reduced to under 48 hours.
For instance, JD Super’s partnership with Raub of Malaysia enables the import of Musang King durians, which are harvested at peak ripeness and air-shipped with cold chain logistics for delivery within 24 hours. Additionally, JD.com also secured an early supply of Chilean cherries, available since October, which can be delivered in as little as 30 minutes in many areas through JD NOW, its on-demand retail service.
JD.com’s “JD National Pavilions” program, which features over 150 country-themed flagship stores from more than 70 countries and regions, continues to be a cornerstone of its import strategy. Supported by embassies and reputable organizations, this initiative offers Chinese consumers access to premium products and cultural experiences from around the world. In April, JD launched the JD National Pavilion of Mali, introducing popular items like shea butter and garnering over 40,000 followers.
Expanding Healthcare and Logistics Partnerships
JD Health is also making strides at CIIE by strengthening partnerships with leading global healthcare companies, including Merck, Bayer, and Roche. As “China’s premier online health access point,” JD Health is committed to integrating digital and physical healthcare resources to improve access and convenience for patients.
Key collaborations include initiatives with Haleon to promote brain health and anti-aging for the “silver economy,” with MSD China on a digital diabetes management model, and with Teva Pharmaceuticals to provide patient education for conditions such as tardive dyskinesia (TD) and Huntington’s disease (HD).
On the logistics front, JD Logistics announced plans to double its overseas warehouse space by 2025 and expand its network of bonded and direct mail warehouses. JD Express now serves over 60 countries, enhancing cross-border delivery efficiency and supporting both brands and consumers.
Through these efforts, JD.com reaffirms its commitment to sourcing and delivering authentic, high-quality imported products to Chinese consumers, supported by an advanced supply chain that ensures a superior shopping experience.
(vivian.yang@jd.com)
Photo Gallery: This Week at JD (May 1 – May 8)
