Mar 6, 2024|
JD’s Marketplace Introduces New Customer-Centric Shipping Policies, Including Free Shipping Across 13 Product Categories
On March 4th, JD.com announced its latest initiative to enhance its free shipping services. JD’s marketplace currently offers free shipping on 90% of its third-party products. Now, the platform has extended its free shipping benefit even further, introducing a new policy for the remaining 10% of products: a minimum order value for free shipping is set at an affordable RMB 59 yuan (approximately $8.2 US dollars). This initiative is aimed at enhancing the shopping experience for consumers on JD’s rapidly expanding marketplace.
To accommodate this change, merchants currently not offering free shipping or only offering it for orders over 59 yuan are required to update their shipping policies by the end of March. This adjustment can apply to individual items or the aggregate value of multiple products from the same store, with certain exclusions for special items and deliveries to remote areas.
Highlighting JD’s dedication to consumer convenience, thirteen product categories – including home appliances, kitchenware, and health care products – will benefit from the zero-shipping fee policy, regardless of the order value.
This move follows an announcement last August when JD introduced unlimited free shipping for its self-operated products to JD PLUS members and significantly reduced the minimum order value for free shipping for non-PLUS members from 99 yuan to 59 yuan.
In addition to shipping enhancements, JD also recently upgraded the “Free At-Home Return and Exchange” service on its first-party platform. This service enables customers to easily return and exchange items marked with the service tag, irrespective of size, weight, or quantity. JD is actively encouraging third-party merchants to adopt this service, with plans to integrate over 90% of them within the next year, further simplifying the return process for JD shoppers.
JD.com’s continuous investment in services and close collaboration with merchants are driven by a vision to offer cost-effective options without compromising on quality. By focusing on creating a more orderly, efficient, and thriving platform ecosystem, JD.com is setting new standards in e-commerce, enhancing merchant services, and fostering growth and competitiveness.
Nov 7, 2024|
CIIE 2024: JD.com to Expand Imports of Specialty Brands, Strengthen Healthcare Partnerships, and Enhance Logistics
At the 7th China International Import Expo (CIIE) on November 5, JD Super, the supermarket division of JD.com, announced a major initiative to broaden its selection of imported specialty. Over the next three years, JD Super plans to introduce over 1,000 new international brands to meet the increasing demand for high-quality, diverse imported goods.
Meeting the Growing Demand for Quality Imports
According to JD Worldwide’s “White Paper on 2024 China Cross-Border Consumption Trends,” more than 80% of Chinese consumers are interested in imported products, with many prioritizing authenticity, quality, and fast delivery. In response, JD has significantly expanded its range of international offerings. During the ongoing Singles’ Day Grand Promotion, sales of cross-border products have surged, with more than 600 brands experiencing a sales increase of over 100% compared to last year.
Strengthening High-Quality Food Partnerships
Demonstrating JD.com’s commitment to sourcing high-quality products, JD Super signed a new procurement agreement at CIIE with Huadong Foods and Teys, a major Australian beef brand under Cargill. Under this agreement, JD Super and Huadong Foods will procure $50 million of Teys beef throughout 2025. This partnership underscores JD’s strategy of collaborating with trusted suppliers to provide high-quality, affordable beef to Chinese consumers.
Delivering Authentic Global Goods Efficiently
JD Logistics has built a robust logistics network that spans bonded, direct mail, and overseas warehouses, facilitating fast deliveries of imported items across categories such as electronics, fashion, beauty, food, and baby products. In many major cities, delivery times have been reduced to under 48 hours.
For instance, JD Super’s partnership with Raub of Malaysia enables the import of Musang King durians, which are harvested at peak ripeness and air-shipped with cold chain logistics for delivery within 24 hours. Additionally, JD.com also secured an early supply of Chilean cherries, available since October, which can be delivered in as little as 30 minutes in many areas through JD NOW, its on-demand retail service.
JD.com’s “JD National Pavilions” program, which features over 150 country-themed flagship stores from more than 70 countries and regions, continues to be a cornerstone of its import strategy. Supported by embassies and reputable organizations, this initiative offers Chinese consumers access to premium products and cultural experiences from around the world. In April, JD launched the JD National Pavilion of Mali, introducing popular items like shea butter and garnering over 40,000 followers.
Expanding Healthcare and Logistics Partnerships
JD Health is also making strides at CIIE by strengthening partnerships with leading global healthcare companies, including Merck, Bayer, and Roche. As “China’s premier online health access point,” JD Health is committed to integrating digital and physical healthcare resources to improve access and convenience for patients.
Key collaborations include initiatives with Haleon to promote brain health and anti-aging for the “silver economy,” with MSD China on a digital diabetes management model, and with Teva Pharmaceuticals to provide patient education for conditions such as tardive dyskinesia (TD) and Huntington’s disease (HD).
On the logistics front, JD Logistics announced plans to double its overseas warehouse space by 2025 and expand its network of bonded and direct mail warehouses. JD Express now serves over 60 countries, enhancing cross-border delivery efficiency and supporting both brands and consumers.
Through these efforts, JD.com reaffirms its commitment to sourcing and delivering authentic, high-quality imported products to Chinese consumers, supported by an advanced supply chain that ensures a superior shopping experience.
(vivian.yang@jd.com)
JD.com Launches “Free At-Home Return” Service for Self-Operated Sales
