Nov 1, 2024| JD Retail, JD Worldwide

JD.com Expands Global Sales Business to Malaysia and Thailand with Free Shipping Options

Yuchuan Wang

JD Global Sales (京东全球售), JD.com’s international e-commerce division serving Chinese consumers worldwide, announced it has extended its services to Malaysia and Thailand. Consumers in both countries will now have access to JD.com’s extensive offerings, with added benefits for this year’s Singles Day (Double 11) shopping festival, including convenient free shipping options.

Malaysian customers can enjoy free shipping on orders over RMB 399, with coverage for up to 6 kg by sea and 2 kg by air. In Thailand, free shipping is available on orders over RMB 199 by land, covering up to 2 kg. These options apply to self-operated (1P) products ordered through JD.com’s app.

This expansion follows JD Global Sales’ recent enhancements to shipping options, which introduced free delivery for consumers in the US, Japan, and Singapore in August. During Singles Day, U.S. customers will benefit from free economy sea shipping for small item orders of over RMB 888, with coverage up to 10 kg. Additionally, expedited free air shipping is available for select products such as phones, tablets, and computers in the U.S., Japan, and Singapore, with delivery as fast as four days.

JD.com’s global sales business focuses on serving overseas Chinese consumers with a wide selection of high-quality branded products, including electronics, small appliances, home goods, apparel, beauty products, books, food, and more.

(yuchuan.wang@jd.com)

Dec 6, 2024| JD Logistics, JD Worldwide

JD Logistics Reports Record Growth During Start of Holiday Shopping Season

Yuchuan Wang

JD Logistics (also known as JINGDONG Logistics), the logistics arm of JD.com, announced a record increase in orders processed through its global overseas warehouse network on Black Friday.

JD Logistics’ global supply chain supported merchants and brands worldwide across a diverse range of industries, including apparel, electronics, home decor, food, fast-moving consumer goods, and both online and offline retail.

In Europe, JD Logistics’ warehouses in the Netherlands, the UK, France, Poland, Germany and Spain saw outbound orders increase by 200% on Black Friday. The on-time outbound rate for at least one retail brand in Poland was100% even as the brand’s volume order doubled.

In North America, JD Logistics manages more than 20 self-operated and collaborative warehouses. A beverage container brand’s order volume increased over 300% and a leading suitcase brand increased by 400%. Overall, JD Logistics secured a 24-hour on-time outbound rate of as high as 99.8%.

In Australia, order volume from its No. 2 warehouse in Sydney was also record-breaking. In Japan, the company’s No.1 collaborative warehouse saw order volume increase rapidly. The company can already ensure same-day fulfillment with outbound efficiency exceeding the local industry average, greatly enhancing merchant operation and customer shopping experience.

Cutting-Edge Supply Chain Innovations

JD Logistics leverages advanced automation technologies, intelligent human-machine synergy strategies, and an integrated suite of warehousing and supply chain management systems. These innovations enable seamless B2B and B2C omnichannel fulfillment, while accommodating complex logistics models, including reverse logistics, back-order processing, and kitting and bundling services. Even during peak seasons, its system can secure stable and efficient processing of orders.

Data shows the overall on-time outbound rate for JD Logistics’ overseas warehouses reaches as high as 99%. Thanks to the application of automation technologies such as AGVs and sorting robots, order picking efficiency has been increased by five times compared with traditional methods.

Its robust warehousing network is complemented by diverse final-mile transportation resources. In the U.S., it also includes a self-operated truck fleet, enabling services such as port drayage, retail store delivery, warehouse transfers, and transshipments.

Commitment to Global Expansion to Facilitate Business Success

JD Logistics drives operational efficiency and cost reduction for its clients. With nearly 100 bonded, direct-mail, and overseas warehouses spanning the globe, the company ensured a smooth and timely fulfillment experience for global partners.

As of June 2024, JD Logistics operated nearly 1 million square meters of warehouse space in key markets, offering localized services to international clients and Chinese brands expanding globally. Its international cargo flight network continues to grow, enhancing cross-border transportation services to destinations globally.

JD Logistics is committed to doubling its overseas warehouse space by the end of 2025 as part of its broader global supply chain strategy. This expansion also includes growing its network of bonded and direct-mail warehouses and extending its international express delivery services.

JD Logistics remains dedicated to supporting global businesses of all sizes, delivering precision, speed, and excellence in supply chain management.

(yuchuan.wang@jd.com)

Nov 28, 2024| JD Worldwide

Ochama Launches Best-Ever Black Friday and Cyber Monday Promotions, Expands Same-Day Pick-up to Over 20 Dutch Cities

April Chai

Ochama, the European omni-channel retail brand of JD.com, Inc. (also known as JINGDONG), today unveiled its 2024 Black Friday and Cyber Monday promotions. A wide selection of top-rated products will be offered at unbeatable prices, with savings of up to 70%. Ochama’s Black Friday discounts lead into Cyber Monday deals, running through December 4, giving consumers even more time to enjoy great savings.

To further elevate the customer experience, ochama has expanded its same-day pick-up service to over 20 cities in the Netherlands, including newly added cities such as Utrecht and Leiden. Customers can enjoy the service by placing orders before 10 AM with pick-up available in the afternoon with no extra costs. The service now covers more than 20,000 selected items, ranging from fresh and frozen to food and beverages, beauty and maternal, home living, electronics, and more.

Highlights of ochama’s 2024 Black Friday and Cyber Monday promotions

Unbeatable Deals on over 100 Top-Rated Products: On November 29, over 100 top-rated electronics and beauty products will be available at exclusive discounted prices, with savings of up to 70%.
Flash Sales: Flash sales at 8 PM CET on November 29 will feature further discounts on already reduced items. Customers can shop ochama’s best-ever prices on popular products from top brands, including Xiaomi Fire TV, Xbox consoles, and Estée Lauder eye cream.
Top-Rated Electronics Products Promotion: During Cyber Monday promotion, ochama will feature exclusive discounts on top-rated electronics products such as JBL speakers, Aigostar heaters, and Dyson hair dryers, with prices dropping to as low as 30% of the original.

“Our goal is to provide competitive prices and faster service to customers by leveraging advanced automation technology to streamline our supply chain and logistics operations,” said Jason Zeng, Head of Merchandising at ochama. “We are dedicated to offering a reliable and convenient shopping experience that adapts to the changing needs of our customers.”

With strategically positioned warehouses in the Netherlands, Poland, and France, ochama brings inventory closer to consumers, reducing transportation time and costs. By sourcing products directly from global suppliers, the company eliminates intermediary expenses and enhances overall efficiency.

Recently, ochama was certified with the Thuiswinkel Quality Mark, which is aligned with its commitment to a reliable shopping experience. Currently, ochama provides home delivery services across 24 European countries. Its pick-up service not only offers a flexible and economical delivery option but also supports local SMEs and corner shops by enabling them to earn extra commission and additional foot traffic via fulfilling ochama’s orders. Ochama’s pick-up network includes new partners, logistics service provider Viatim, energy provider Shell, chain restaurant Bakhuus, and snack bar association VCCO.

About ochama

Ochama is an innovative B2C omni-channel retailer that uses state-of-the-art retail and supply chain solutions to offer a comprehensive, full-category assortment of both top-rated and budget-friendly products at the best prices. A subsidiary of JD.com, Inc., China’s largest retailer by revenue, ochama leverages advanced supply chain technologies and automated warehouses to redefine the shopping landscape. Our slogan, “Shopping made simple,” perfectly captures our mission. We are dedicated to fulfilling all our customers’ needs and providing a shopping experience that is not only easy and convenient but also enjoyable and fun.

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