Feb 5, 2020|
JD.com on the frontlines to support Wuhan and provide coronavirus aid
By Tracy Yang
JD Logistics’ Baofeng Road delivery station in Wuhan, is only 500 meters away from Wuhan Union Hospital. Fully equipped with prevention gear, JD delivery courier Liming Shang and his colleagues have spent several days making delivery runs of supplies sent by Internet users across the country to the medical staff at the hospitals.
JD Logistics opened a special channel for relief materials across the country to assist Wuhan on January 25th. As of February 2 at 6pm, JD Logistics had received a total of 600 donation transportation needs from public welfare organizations, enterprises and institutions, and had successfully transported more than 2.36 million medical and epidemic prevention supplies, including masks, medical gloves, goggles, disinfectants and others to major hospitals in Wuhan, Huanggang and other places in Hubei Province.
From early on, JD has stepped up to support Wuhan and the rest of China in its fight against the coronavirus outbreak. Not taking its responsibility to society lightly, JD.com has leveraged the full strength of its capabilities, from logistics, to technology and more, to help those in need to weather this challenging time.
“During this unique time, my colleagues and I have spent most of my time running between the different hospitals,” said Liming Shang. “There are a lot of people who desperately need these medical supplies, and that could risk a great deal if we don’t. What we are doing may not be a massive heroic effort, but we’re doing what we can with what we have to help.”
Like Liming Shang, there are tens of thousands of JD Logistics delivery couriers across the country, who are still working to meet consumer demand in China for all sorts of products. Relying on the advantages of its nationwide logistics infrastructure, big data, supply chain and premium service, JD Logistics’ tens of thousands of front-line personnel are able to fully meet the needs of hundreds of millions of consumers in China.
To further ensure the safety of employees fighting on the frontlines, JD Logistics stepped up the allocation of emergency materials for epidemic prevention, such as masks, thermometers, protective glasses and clothing, disinfectant, and more. JD Logistics is also undergoing regular disinfection of its warehouses, delivery stations and vehicles. To ensure an extra level of protection for its employees on the frontlines during this time, JD has provided frontline employees with a supplemental coronavirus insurance plan, on top of their existing benefits.
Several other business groups under JD.com have also launched a series of measures to help the general public to overcome these difficult times. JD Health offers free online consultation 24/7 for people who suffer from coronavirus symptoms and gives them access to consult a doctor from the comfort of their homes. There is also a hotline for people who need psychological support. In addition, JD Health has invited respiratory and infectious disease experts and an academic to conduct free live-streams, offering an engaging opportunity for people to learn and ask questions.
JD’s AI powered sentiment-sensing customer service and JD Cloud video conferencing service is also open free of charge for enterprises and individuals in need.
Recently, JD.com announced 11 subsidy support measures for the 250,000 merchants on its platform. These measures include expense reduction, financial and logistics support, traffic support, technical support, health protection, and more.
- JD Health will provide free doctor consultation services for enterprise employees.
- JD Digits will launch an interest fee reduction and delayed repayment policy.
- JD Logistics will provide one-on-one customer service for new merchants who use JD’s fulfillment services and 48-hour rapid contract signing, enabling them to get up and running on the platform hassle-free.
- For the merchants in Hubei Province, JD.com will provide additional services, like waiving one month of fees, providing a maximum insurance premium of RMB 300,000, and providing one month of free operations, among others.
(tracy.yang@jd.com)
Oct 30, 2024|
Ochama Expands in Europe, Launches New Warehouse in Poland to Boost Efficiency
Ochama, the European omni-channel retail brand of JD.com, Inc. (also known as JINGDONG), has announced the launch of a new automated warehouse in Poland, aimed at boosting operational efficiency and enhancing customer experience throughout the region.
The new warehouse is strategically located near the Polish-German border, spanning 27,000 square meters. Utilizing a flexible goods-to-person system, it improves picking efficiency to three times that of a traditional approach. The facility enables ochama to achieve 48-hour fulfillment across Poland, with some orders eligible for same-day delivery, while also raising the 48-hour fulfillment rate in Germany to 80%. Additionally, the warehouse utilizes a rooftop photovoltaic power system and new energy forklifts, underscoring ochama’s commitment to sustainability.
This expansion positions ochama to meet the evolving needs of its growing European customer base. Ochama’s orders in Poland and Germany have surged by 284% year-over-year from January to October this year. The new warehouse, alongside ochama’s five other warehouses in the Netherlands and France, will serve customers across 24 European countries. Through a regional distribution strategy, ochama deploys products closer to customers, reducing delivery times and enhancing service efficiency.
Ochama now offers home delivery in 24 European countries, with more than 900 pick-up points across the Netherlands, Germany, Belgium, and France, along with over 1,000 pick-up lockers in the Netherlands and Belgium. Through continuous innovation, infrastructure enhancements, and advanced fulfillment capabilities, ochama remains dedicated to providing European customers with an efficient, reliable shopping experience.
About ochama
Ochama is an innovative B2C omni-channel retailer that uses state-of-the-art retail and supply chain solutions to offer a comprehensive, full-category assortment of both top-rated and budget-friendly products at the best prices. A subsidiary of JD.com, Inc., China’s largest retailer by revenue, ochama leverages advanced supply chain technologies and automated warehouses to redefine the shopping landscape. Our slogan, “Shopping made simple,” perfectly captures our mission. We are dedicated to fulfilling all our customers’ needs and providing a shopping experience that is not only easy and convenient but also enjoyable and fun.
Follow ochama:
- TikTok: @ochama.official
- Instagram: @ochama.official
- Facebook: @ochama
- X: @ochama_official
- YouTube: @ochamaofficial
- LinkedIn: @ochama
Contact: support@ochama.com
Sep 25, 2024|
JD Logistics Awarded the World’s First ISO14068 Carbon Neutrality Certificate for On-demand Delivery Service
JD Logistics (also known as Jingdong Logistics) recently announced that it has been awarded the world’s first ISO14068 carbon neutrality certificate for on-demand delivery service by Bureau Veritas, a global leader in testing, inspection, and certification. The certificate comes as a result of JD Logistics’ ongoing commitment to sustainability in supply chain and logistics operations.
JD Logistics has been providing on-demand delivery services for a global technology company since 2022 and has become the brand’s first logistics service provider in China to provide in-dependent, full-lifecycle carbon neutral services at the order-level. Through this partnership, JD Logistics track supply chain carbon footprints and implements precise carbon reduction technologies based on data analysis. JD Logistics has pledged to achieve net zero emissions by 2050 for the project, while assisting its partners in reaching “Carbon Emission Decoupling” goals for on-demand retail services.
ISO 14068 provides principles, requirements, and guidance for achieving and demonstrating carbon neutrality. According to the International Organization for Standardization, this standard focuses on quantifying, reducing, and offsetting carbon emissions, with an emphasis on reducing greenhouse gas (GHG) emissions within the value chain before relying on offsets. It ensures that carbon neutrality efforts are scientifically valid, transparent, and contribute to sustainable development., and communicated transparently.
In 2023, JD Logistics launched its in-house developed Supply Chain Emission Management Platform (SCEMP), which is verified to track over 140 types of carbon emission factors specific to road transportation in China. SCEMP accurately calculates carbon emissions based on real-time transportation routes, providing unmatched precision. To date, SCEMP has supported over 25 leading enterprises across industries such as electronics, apparel, beauty, auto, food, and chemicals, calculating over six million orders and helping partners to reduce over 300 tons of carbon dioxide.
SCEMP also plays a vital role in JD.com’s retail and ecommerce business. The company’s “Green Impact Initiative” leverages SCEMP to offer a mechanism that can monitor, report, verify, and create value for customers. For instance, Apple and Logitech have participated in this initiative to offer customers “carbon reduce privilege” products. When customers purchase these labeled items on JD’s app, they can earn rewards such as coupons and merchandise.
Through its innovative solutions and commitment to sustainability, JD Logistics continues to lead the way in reducing carbon emissions across the logistics industry. The company’s dedication to carbon neutrality not only supports its own environmental goals but also empowers its partners to contribute to a more sustainable future.
Photo Gallery-JD: Sparing No Efforts to Support Wuhan Coronavirus aid
