Mar 2, 2020|

JD Courier Gets First Entry Pass to Compounds in Shanghai during COVID-19


by Ling Cao

On February 28, JD courier Jun Xu was issued the very first pass to enter apartment compounds of Shanghai Hudong Xincun. In general, couriers are not permitted to enter residential compounds during the COVID19 quarantine, so this marks an exception.

Jun is one of at least 14 JD couriers to be issued the pass for Shanghai Hudong Xincun compounds, which covers 58 residential apartment buildings. With the pass, Jun and his colleagues will be able to provide a “contactless” delivery experience. Instead of requiring consumers to go out of the compounds and pick up their packages from Jun and team, JD’s couriers can now put parcels in the secure lockers within each compound, and then customers can enter a code and pick up their package, rather than having to ensure that they are available whenever the courier arrives. On average, JD Logistics delivers 4,000 parcels per day to the Hudong compounds in Shanghai.

The representative from the Hudong Xincun office said, “This is the first step for contactless delivery to residential compounds during this special time .We will adjust related resources according to feedback from actual operation and aim to provide more convenience to residents.”

In order to get the pass, Jun was required to stay at home for 14 days after he returned from Taizhou, Jiangsu province on January 30, in accordance with local policy in Shanghai. He resumed work on February 15, after confirming that he didn’t have a fever or related symptoms during his 14-day self-quarantine.

JD Logistics provides several different measures of contactless delivery during the anti-epidemic period. These include fixed-point pick up, robot delivery and drone delivery, as well as newer measures such as setting up mini delivery stations outside of compounds making it easier for customers to pick up and send packages.