Apr 2, 2022|
JD Deploys Omni-Channel Efforts in Shanghai COVID Lockdown
Vivian Yang
JD.com is mobilizing both online and offline resources to ensure stable supplies of fresh produce and life necessities amid the COVID lockdown in Shanghai that is planned for nine days from March 28th to April 5th.
Fresh food:
JD’s omni-channel supermarket SEVEN FRESH formed rapid collaboration with major vegetable and breeding bases and factories across the country to transport supplies, such as fruits, vegetables, rice, flours, cooking oil, milk, frozen food and other life necessities to stores in Shanghai. So far the supply to affected areas has been doubled and even tripled than the normal amount to meet the local demand surge.
In the meantime, a number of virus prevention and disinfection measures are strictly followed throughout the preparation of fresh produce in the supermarkets from sorting, cleaning, cutting, packaging to labeling. All staff are required to have a “green health code” to work in the stores or deliver orders to neighborhoods. Imported cold-chain products are sampled for nucleic acid tests and receipts are kept for traceability.
A SEVEN FRESH store in Shanghai
Telemedicine:
JD Health launched free online health consultation services for residents in lockdown areas. Doctors from several departments, including respiratory medicine, gastroenterology, pediatrics, gynecology, psychiatry and more, joined the voluntary activity to provide the public with health guidance and psychological support via the internet.
JD Pharmacy has prepared sufficient stock of medicines, disinfection products and other healthcare supplies and ensure their delivery in a timely manner.
On-demand delivery:
To ensure online orders of people in lockdown areas can be fulfilled with no delay, JD’s local on-demand retail services including JD Daojia (JDDJ) and Shop Now prioritized supplies and delivery manpower. Currently, the majority of supermarkets, fruit shops, vegetable markets, drug stores, and other retailers are maintaining normal online operations on JDDJ to serve local residents.
Dada Now, the on-demand delivery platform of Dada Group of which JD.com is a majority shareholder, summoned couriers around Shanghai to ensure enough delivery capabilities in the downtown area while the company provides considerable personal care measures and subsidies to incentivize and safeguard the frontline workers. Couriers are equipped with Dada’s smart logistics system to follow algorithm-guided delivery routes with parcels prepared directly from warehouses and orders of the same destinations combined to enhance fulfillment efficiency.
Donations:
As soon as the lockdown started, JD Fresh and JD Logistics have donated 68,000 items of fresh milk, fruits, vegetables, meat products and more to meet the immediate demand spike.
Dada Group sent 400 boxes of disinfectants and 80 boxes of antimicrobial spray and other virus prevention materials to the Shanghai Red Cross to be used for the re-opening of schools.
Apr 18, 2024|
JD.com Awarded 2024 INFORMS Prize for Excellence in Operations Research and Analytics
JD.com is honored to announce that it has been awarded the 2024 INFORMS Prize. This recognition makes JD.com the first Asia-based enterprise to receive the award, highlighting its pioneering use of advanced analytics and operations research/management sciences (OR/MS) within its business operations.
The INFORMS Prize is awarded an organization that has repeatedly applied the principles of advanced analytics and OR/MS in pioneering, varied, novel, and lasting ways. Previous recipients include Walmart, Wayfair, Amazon, UPS, Booz Allen Hamilton, BNSF Railway, Walt Disney Company, U.S. Air Force, General Motors, Intel, HP, IBM, Ford, Procter & Gamble and GE Research.
Speaking on behalf of the selection committee, Mehmet Gumus, 2024 INFORMS Prize committee chair, remarked: “JD.com is showcasing data science as a source of business success and a necessary element to achieve customer satisfaction with continuous and dedicated practice. JD.com is truly deserving of this prestigious prize, and the entire O.R. and analytics community joins INFORMS in thanking them for their priceless contributions to the field and the business world.”
JD.com’s commitment to enhancing operational efficiency and customer service through OR/MS has been integral to its success. The company has developed an independently managed intelligent supply chain system that utilizes cutting-edge operations research algorithms to optimize warehouse management and logistics operations. This includes the operation of hundreds of intelligent warehouses and dozens of “Asia No. 1” intelligent logistics parks.
“We are honored to accept the INFORMS Prize and will continue to be steadfast in our dedication to leveraging the transformative potential of operations research,” said Sandy Xu, CEO of JD.com. “Our company’s supply chain not only aims to lead the industry, but also enhance the efficiency and well-being of our entire ecosystem.”
By the end of the fourth quarter of 2023, JD’s supply chain infrastructure assets had grown to RMB 153.8 billion, an increase of 16% year-on-year. Managing over 10 million self-operated SKUs, JD has achieved a global leading average inventory turnover of 30.3 days. This operational prowess enables JD to fulfill 95% of retail orders within 24 hours, significantly enhancing customer satisfaction and setting new standards in the industry.
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JD Super’s Ninth Annual “Baby Party” Campaign: Supporting Families with Newborns
JD Super, JD.com’s omni-channel supermarket division, successfully concluded its ninth annual “Baby Party” campaign, which ran from April 1st to 14th. Collaborating with leading brands from home and abroad, the campaign introduced new products and services designed to improve the shopping experience and reduce expenses for families with newborns.
Pioneering services included the “Fresh Milk Powder Express,” guaranteeing delivery of farm-to-consumer baby formula within 28 days, and the “Free Diaper Offers for Newborns” initiative, set to distribute one million diaper packs annually. Moreover, the “Life’s First Bottle” project significantly reduces the costs of high-quality milk bottles by offering them exclusively online at a 50% discount.
JD Super’s specialized after-sales services extend to over 90% of the company’s self-operated products, offering services such as free returns or exchanges. Another highlight was the introduction of the Chun Rui milk formula, developed in partnership with Feihe, a leader in infant milk production. This collaboration ensures top-quality products at better value for families.
Additionally, JD Super launched an online portal dedicated to public welfare activities, which promotes cost-saving measures, shares knowledge on baby care, and supports charity initiatives.
As part of its commitment to philanthropy, JD Super donated essential baby supplies valued at over one million yuan to 1,000 families in the economically disadvantaged Liangshan Yi Autonomous Prefecture of Sichuan Province, supporting local parents in this region.
The 2024 Report on Cost of Childbearing and Childrearing in China shed light on the challenges faced by parents, including limited free time and growing anxiety over rising costs and product safety. JD Super aims to mitigate some of these concerns by providing support to families nationwide.
JD.com Utilizes Robots in Shanghai for Contactless Delivery
