Jul 16, 2025|
JD Food Delivery Upgrades Rider Experience for Workforce with 150,000 New E-Bikes, Offers Enhanced Benefits
By the end of June, JD Food Delivery’s full-time rider workforce increased to over 150,000 people. And with the summer delivery peak approaching, JD will put in RMB 2 billion worth of resources to enhance rider experience and benefits, offering substantial upgrades beyond existing social insurance benefits, known as the “five social insurances and one housing fund.” Full-time riders will receive special monthly allowances during extreme weather seasons, alongside 150,000 new state-of-the-art electric bikes to elevate their work experience.
The e-bike incentive program will refund the purchase costs to riders who complete 3,000 orders within 90 days of using the new bikes. The program has already launched in Beijing, Changsha, and Nanjing, with plans for a nationwide rollout. Riders will also sport racing-inspired uniforms and badges, boosting their professional image and sense of pride.
These sleek, JD-red electric bikes are designed for both performance and style, featuring ergonomic seats and backrests that rotate 180 degrees for rest, as well as portable fridges with dual-core cooling chips that double chilling efficiency compared to traditional models. The portable fridges ensure ice-cold deliveries stay fresh, enhancing customer satisfaction. The bikes also come with glowing, eco-friendly PU foam-insulated delivery boxes that extend heat retention by 100%, with free daily disinfection at stations to maintain hygiene.
JD Food Delivery drivers on the new bike. One driver uses his rotating backrest as he takes a well-earned break.
A JD Food Delivery spokesperson emphasized, “We’re committed to rewarding our riders’ hard work with tangible benefits. These upgrades not only enhance service quality but also ensure our riders feel valued and respected.”
This comprehensive welfare model sets a new standard for the delivery industry, earning recognition and support from riders and the public.
(vivian.yang@jd.com)
Aug 27, 2025|
JD.com Expands Ecuadorian Rose Imports to Bolster Global Supply
Beijing, China, August 27, 2025 – With the Qixi Festival approaching, also known as Chinese Valentine’s Day, JD Flowers, the floral arm of JD.com, is expanding its direct sourcing of premium Ecuadorian roses, cementing its position as China’s leading importer and distributor of these exquisite blooms. Leveraging its advanced supply chain and logistics expertise, JD Flowers delivers vibrant roses from Ecuador’s lush fields to Chinese consumers in as fast as 72 hours -at competitive prices – meeting the rising demand for high-quality flowers.
Renowned for their long stems, vivid colors, and exceptional durability, Ecuadorian roses thrive in the country’s unique high-altitude climate and abundant sunlight. Ms. Maria Soledad Cordova, Ecuador’s Ambassador to China, underscored the partnership’s significance at JD Flowers’ global strategy launch event in Beijing: “The arrival of Ecuadorian roses in China opens a new chapter in our agricultural trade. This is only the beginning, as more Chinese consumers will embrace the radiant beauty of our flowers, enriching their traditions and cherished moments. This collaboration strengthens bilateral ties and brings Ecuador’s floral excellence to China’s vibrant celebrations.”
Maria Soledad Córdova, Ambassador of Ecuador to China, spoke at JD Flowers’ global strategy launch event
As part of a strategic upgrade announced during the event, JD Flowers aims to sell over 100 million flowers by 2025 through its exclusive sales partnerships. The plan includes sourcing 50 million imported blooms, such as Ecuadorian roses, Dutch tulips, Japanese bellflowers, and Colombian hydrangeas. This initiative is in response to China’s expanding flower retail market, which is projected to grow at a 7% annual rate, surpassing RMB 250 billion yuan by 2025.
Direct-from-Farm: 30% Savings for Greater Access
JD Flowers has further solidified its role as China’s largest importer and distributor of Ecuadorian roses through its innovative direct sourcing model. Expert buyers, stationed in Ecuador’s premier rose-growing regions, partner with top-tier farms like Ceres Farms, a leading plantation with extensive experience in China. This streamlined approach reduces time to market, boosts export efficiency, and lowers costs, making premium roses accessible to Chinese consumers seeking quality and elegance.
JD Flowers’ direct-sourcing floral base in Ecuador
“Partnering with JD Flowers is an exciting expansion and has opened a highly efficient sales channel into China’s vibrant market,” said Elizabeth Sarango, Sales Director at Ceres Farms. “Through innovative initiatives like harvest ceremonies, we proudly showcase the rich diversity and authentic beauty of Ecuadorian roses, fueling substantial market growth.”
Since the China-Ecuador Free Trade Agreement came into effect in 2024 eliminating import tariffs, JD Flowers has leveraged JD’s expert procurement and marketing strategies to successfully reduce the retail price of Ecuadorian roses by approximately 30%. This significant reduction transforms what was a luxury item into an accessible, everyday delight for consumers across China.
Exclusive Air Route Delivers Freshness in 72 Hours
To preserve the pristine quality of Ecuadorian roses, JD Flowers has partnered with Emirates Airlines to create a dedicated “Ecuadorian Rose Supply Route”, reducing transit time to 40 hours with two stopovers. To ensure roses arrive at peak freshness, a sophisticated three-stage temperature control process is used, which includes pre-cooling at 4°C, constant 2-8°C transport, patented moisture-retention packaging, and an expedited 1.5-hour customs clearance under the free trade agreement.
JD Flowers imported Ecuadorian roses distributed nationwide from Shanghai airport before Qixi Festival
Jensen Liu, head of JD Flowers, highlighted that JD’s real-time supply chain insights enable large-scale procurement and ensure a stable global supply through direct sourcing. “We optimize the imported flower delivery process, which traditionally involves multiple steps such as flower markets, wholesalers, and distributors. Our direct-sourcing partnership reduces the cross-border delivery time from seven to ten days to as little as 3 days, enabling us to deliver top-quality flowers worldwide to consumers quickly.”
For the upcoming Qixi Festival on August 29, JD Flowers is launching four exclusive rose products: a unique 1.5-meter, 999-rose bouquet for auction; dyed varieties in wine-red and galaxy tones; a classical red bouquet; and an elegant mini-bouquet, to cater to different customer preferences.
Global Premium Flowers Ecosystem Alliance with Exceptional Service
JD Flowers’ instant retail network spans over 350 cities and 200,000 stores across China, offering flower delivery in as little as one hour, with on-demand delivery possible in just nine minutes. Enhanced by social media gifting features and a damage compensation guarantee, JD Flowers delivers a seamless and delightful shopping experience, ideal for Qixi surprises and everyday celebrations.
During the strategy launch event, JD Flowers also unveiled its Global Premium Flowers Ecosystem Alliance. This initiative involves close collaboration with leading floral brands from countries including Ecuador, Colombia, the Netherlands, South Africa, Japan, Thailand, and others, promoting a more integrated and worldwide growth of the floral industry through joint efforts.
Representatives from the Ecuadorian Embassy in China and JD.com at JD Flowers’ global strategy launch event
With its proven expertise in supply chain innovation and market penetration, JD.com offers international partners unparalleled access to its more than 600 million consumers. By delivering quality, affordability, and outstanding service, JD Flowers is elevating the flower shopping experience for customers and invites partners to join in unlocking the immense potential of China’s dynamic market, promising blossoming opportunities ahead.
Aug 16, 2025|
JD.com Completes Acquisition of Hong Kong’s Kai Bo Food Supermarket, Driving Omnichannel Retail Growth
We at JD.com are excited to announce that we have completed the acquisition of KAI BO Food Supermarket, a cherished and trusted grocery chain in Hong Kong. This milestone marks a significant step in our journey to strengthen our presence in the Guangdong-Hong Kong-Macau Greater Bay Area and expand into Hong Kong’s vibrant retail scene. This strategic acquisition combines our industry-leading supply chain capabilities with KAI BO’s deep local expertise and allows for stronger omnichannel retail growth and an enhanced shopping experience for consumers across Hong Kong.
We see this acquisition as an important milestone in deepening our roots in Hong Kong’s retail landscape. It also marks our entry into Hong Kong’s brick-and-mortar retail market. With KAI BO’s extensive store network and our innovative resources, we aim to offer a broader range of high-quality products at competitive prices, meeting the evolving needs of Hong Kong shoppers.
To lead this new chapter and to ensure seamless integration, we have established the KAI BO unit within our Innovative Retail business group, with KAI BO’s founder, Mr. Lam Hiu-ngai, appointed as unit head. Since 1991, KAI BO has become a trusted household name, operating over 90 stores and employing more than 1,000 staff across Hong Kong. Known for its value-oriented commitment to consumers, KAI BO offers a wide variety of products, including frozen meats, fresh produce, and pantry staples.
As we move forward, we’re committed to creating the best shopping experience for our customers. To celebrate this milestone, we will hold an exclusive three-day, storewide 20% discount event from 16 to 18 August 2025, a token of our appreciation for the support of our Hong Kong customers.
At JD.com, our core focus remains on supply chain innovation and this acquisition strengthens our strategy. By integrating KAI BO’s extensive infrastructure, we are dedicated to enhancing product variety and affordability and providing exceptional value to our customers. We have full confidence in KAI BO’s management team and are excited about the opportunities that lie ahead.
Since our dedicated focus on Hong Kong operations began in September 2024, we have launched several customer-centric initiatives, including a Price Match Guarantee, a 30-Day Return and 180-Day Faulty Product Replacement policy for self-operated electronics and appliances, and a One-Item Free Shipping service. Additionally, our JD Express Hong Kong Island logistics hub is now fully operational, ensuring fast and seamless deliveries to serve our customers better.
(yungho.tong.1@jd.com; vivian.yang@jd.com)
JD.com Introduces Tax Refund Service to Over 100 Stores Across China — Here’s What Overseas Visitors in China Need to Know
