Apr 23, 2021|
JD Foundation Launches Children Books Donation Campaign 2021
by Vivian Yang
JD.com started a new round of its children books’ donation campaign on Apr. 23 to coincide with World Reading Day 2021. From Apr. 23 to May 19, people in 27 provinces, municipalities and autonomous regions in China may donate books by a few simple clicks on JD’s app.
Once the book pick-up appointment is made through the JD app, JD’s couriers will collect them free of charge. All of the books will be sent to charity organizations for selection, sorting and disinfection before being delivered to designated schools.
Donated books are required in good condition to be eligible for the program. Picture books, educational books, classic literature and reference books for children between 5 to 12 years old are preferred.
“The entire book donation process is tracked in JD’s system,” said Chen Zeng, vice president of JD.com. “Donators can easily find the whereabouts of their donated books and charity organizations will also publicize their book handling details on the platform to keep a transparent record.”
This campaign, started in 2015, is the e-commerce giant’s flagship charity initiative aiming at increasing reading access for children in China’s rural and underdeveloped areas. It draws increasing attention and participation from society over the years. This year, the program will continue to be organized by JD Foundation, People’s Daily, China Social Assistant Foundation and Stars Youth Development Center, and supported by JD Books, JD Reading and JD Logistics.
Before the public campaign, JD Books has offered 500 books to a middle school in Beijing for children of migrant workers. Meanwhile, JD Reading donated dozens of e-readers and hundreds of e-books and audiobooks to charity organizations, in an effort to enrich children’s reading choices.
“Every book has the potential to change a child’s life. We are pleased to see that more and more caring people and organizations join this campaign this year to satisfy more children’s thirst for reading,” Zeng added.
Apr 29, 2024|
JD.com Teams Up with Brands to Launch “Trade-in Alliance for Household Appliances and Home Goods”
JD.com recently announced the “Trade-in Alliance for Household Appliances and Home Goods” in collaboration with over 100 renowned brands. This initiative, unveiled on April 27, aims to expand and enhance trade-in services across China and has already been successfully implemented in 20 provinces and cities.
The Trade-in Alliance allows consumers to access JD’s trade-in services for an extensive range of products, covering over 200 subcategories including TVs, refrigerators, washing machines, air conditioners, and more. The initiative caters to a growing demand, with more than 16 million users leveraging JD’s platform since 2023 to exchange their old household items for new ones. This represents a 200 percent increase in first-time users year-on-year.
To further enhance the customer experience, JD.com has introduced the “Three Free & Four Unlimited” trade-in service. This service includes complimentary door-to-door pickup, disassembly, and handling of old goods. Additionally, it places no restrictions on the trade-in items regarding their original purchase channel, brand, age, or condition. With just four simple clicks on the JD app, users can receive generous discounts from their old goods and enjoy the convenience of JD’s one-stop trade-in services.
JD.com also utilizes its logistical strengths to extend these services to even the most remote areas of China. For instance, customers living in Tibet at an elevation of 4,300 meters can now easily access JD’s trade-in options, including doorstep delivery and recycling of old appliances.
The Trade-in Alliance is built on six foundational pillars: service capabilities, brand support, marketing initiatives, industry chain synergies, omni-channel development, and category cooperation. By fostering closer partnerships with leading brands in the household appliance and home goods sectors, JD.com is setting a new standard for hassle-free trade-in services, offering unparalleled convenience and value to consumers nationwide.
Apr 18, 2024|
JD.com Awarded 2024 INFORMS Prize for Excellence in Operations Research and Analytics
JD.com is honored to announce that it has been awarded the 2024 INFORMS Prize. This recognition makes JD.com the first Asia-based enterprise to receive the award, highlighting its pioneering use of advanced analytics and operations research/management sciences (OR/MS) within its business operations.
The INFORMS Prize is awarded an organization that has repeatedly applied the principles of advanced analytics and OR/MS in pioneering, varied, novel, and lasting ways. Previous recipients include Walmart, Wayfair, Amazon, UPS, Booz Allen Hamilton, BNSF Railway, Walt Disney Company, U.S. Air Force, General Motors, Intel, HP, IBM, Ford, Procter & Gamble and GE Research.
Speaking on behalf of the selection committee, Mehmet Gumus, 2024 INFORMS Prize committee chair, remarked: “JD.com is showcasing data science as a source of business success and a necessary element to achieve customer satisfaction with continuous and dedicated practice. JD.com is truly deserving of this prestigious prize, and the entire O.R. and analytics community joins INFORMS in thanking them for their priceless contributions to the field and the business world.”
JD.com’s commitment to enhancing operational efficiency and customer service through OR/MS has been integral to its success. The company has developed an independently managed intelligent supply chain system that utilizes cutting-edge operations research algorithms to optimize warehouse management and logistics operations. This includes the operation of hundreds of intelligent warehouses and dozens of “Asia No. 1” intelligent logistics parks.
“We are honored to accept the INFORMS Prize and will continue to be steadfast in our dedication to leveraging the transformative potential of operations research,” said Sandy Xu, CEO of JD.com. “Our company’s supply chain not only aims to lead the industry, but also enhance the efficiency and well-being of our entire ecosystem.”
By the end of the fourth quarter of 2023, JD’s supply chain infrastructure assets had grown to RMB 153.8 billion, an increase of 16% year-on-year. Managing over 10 million self-operated SKUs, JD has achieved a global leading average inventory turnover of 30.3 days. This operational prowess enables JD to fulfill 95% of retail orders within 24 hours, significantly enhancing customer satisfaction and setting new standards in the industry.
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