- Apr 21, 2021
- Business Update
JD Global Sales Launches Consolidated Shipping Service in 16 Markets
by Yuchuan Wang
JD Global Sales, JD.com’s outbound cross-border business, announced today it has launched consolidated shipping service in 16 markets including the U.S, Canada, Australia, Japan, Singapore, Hong Kong and more, enabling customers to enjoy a more convenient cross-border shopping experience.
The consolidated shipping service will enable products purchased from both JD’s first-party business and third-party merchants to be shipped in the same parcel for the first time. Consumers’ orders will be transported by JD to the consolidated shipping warehouse in Chinese mainland first, and then combine into one package for cross-border fulfillment.
“Compared with the normal direct shipping model, the consolidated shipping service provides an even easier and economical solution for our global customers,” said Chris Cui, head of JD Global Sales.
To meet increasing demand from global consumers, JD Global Sales also created the “cross-border experiencer” project recently to invite customers to experience JD’s services including registration, searching, order placing, logistics, aftersales and more; giving participants the opportunity to propose suggestions and preferences to help JD Global Sales optimize the customer experience.
JD Global Sales has seen rapid growth of its business in the past year, with sales volume of orders placed by overseas Chinese on the platform having increased 251% YOY in 2020.