Mar 31, 2020|

JD & Guangdong Taking Care of Medical Staff via Online Service


by Yuchuan Wang

JD Business,’s enterprise procurement platform, has collaborated with Guangdong province to launch digital online staff care platforms leveraging JD’s technology services and supply chain capability to provide goods to the medical teams supporting in Hubei province and their families. As of March 24th, JD Business has provided more than 10,000 items via the platforms.

JD Business has provided more than 10,000 items via the platforms.

During the epidemic, Guangdong province sent over 2,000 medical personnel to Hubei province to provide support. In early February, based on JD Business’ employee care SaaS (Software-as-a-Service) platform, JD and Guangdong province launched a platform for the medical team. The platform is highly personalized. By scanning a WeChat mini program code, the frontline medical staff will be able to browse and get items such as protective equipment, disinfectant and daily necessities delivered to their families the same or next day. Supported by JD Logistics’ nationwide delivery service, 85% of orders on the platform can be fulfilled in 24 hours.

JD Business has also helped Guangdong Trade Union launch a special online mall in its app that provides exclusive discounts for frontline medical staff. Items such as protective materials, food, home appliances, home and life products and others are available on the platform and supplied directly by

“JD’s strong digital infrastructure and supply chain ability played a powerful role in fighting against the epidemic. COVID-19 will undoubtedly accelerate digital transformation across various industries,” said Bowen Zhou, Chair of JD’s Technology Committee.