Jan 27, 2021|
JD Health Gears Up to Ensure Services During Spring Festival
by Hui Zhang
JD Health is gearing up for the upcoming Spring Festival, which falls on February 12 this year, to ensure that consumers can access doctors and buy medicine during the week-long holiday.
Leveraging its supply chain advantages, JD Health has prepared sufficient pandemic prevention materials to ensure uninterrupted medical supply during this holiday season. Meanwhile, JD Health will continue offering 24/7 online consultation services, which will include free consultation, providing patients with access to medical professionals via telephone and video calls at their conveniences. JD Pharmacy’s offline self-operated stores will remain open as usual to meet consumers’ needs. In addition, JD Health has upgraded its “family doctor” telemedicine service program with medical services that are tailored for easy use by elderly consumers.
Amid a recent uptick in COVID-19 cases that have discouraged people from traveling and in response to JD Health’s goal to provide normal consultation during the holiday, many doctors at JD Health have volunteered to continue working.
Xuejun Du, a TCM doctor with over 10 years of experience, is one of them. For Du, an integral part of her memories of Spring Festival are her mother’s home-cooked fried fish and steamed buns of various shapes. This year, as she won’t have the chance to eat her mother’s traditional dishes , she has decided to spend her time with patients who need her help.
“Whether we are working on the frontline or online, as a doctor, it will give me a great sense of accomplishment if I can help more people during this special time,” said Du.
“We’re all working together to fight against the pandemic in the best ways we each can contribute.”
TCM has been widely recognized as an effective way to relieve related symptoms and an increasing number of patients are flocking to JD Health for TCM consultations. Du believed that by staying on to work during the festival, she can bring peace of mind to her patients— a worthwhile sacrifice.
Zhenyi Zhao, who is the store manager of one of JD Pharmacy’s offline stores in Chengdu, Sichuan province, also volunteered to work during the holiday, as she believes she can provide professional medication instructions to the elderly who lack a grasp of digital technology and medication knowledge.
“Whenever someone about the same age as my parents comes in to buy medicine, I would always like to offer my help. Some of them can’t clearly describe their symptoms, and our professional guidance will help them precisely find the medicine they need,” said Zhao.
With increased restrictions due to the ongoing pandemic, elderly customers are often confused by the extra digital processes required to buy medicines these days, Zhao said.
“I hope my stay during the holiday will offer help to them,” said Zhao.
Mar 15, 2024|
JD Health Enhances Eldercare Services with Key Partnerships at Beijing Conference
On March 12th, JD Health held its fourth annual Partner Conference, coinciding with the Eldercare Consumption Summit in Beijing. The event attracted over 400 attendees, including eldercare specialists and industry representatives, and focused on developing a healthcare system that is both inclusive and adaptable, catering specifically to the dynamic needs of China’s aging population.
During the summit, JD Health established partnership agreements with ten industry-leading brands, including 3M, Cofoe, Yuwell, Haier, Innuovo, ITD GmbH, LePu Medical, Mateside, Omron, and Sonova. The partnerships also marked the establishment of the “Eldercare Brand Alliance,” dedicated to propelling innovation in eldercare services and products, ultimately improving the quality of life for senior citizens through collective efforts.
Jin Enlin, CEO of JD Health, highlighted the company’s commitment to leveraging collaborative resources to scale, standardize, and strengthen recognizable brands within the burgeoning silver economy. This strategic approach is poised to deliver unparalleled care and support to the elderly.
As China’s premier online health platform, JD Health offers a diverse range of over 30,000 brands and numerous subcategories in eldercare. Its expansive offerings cover various needs, from mobility aids to in-home care solutions, emphasizing a professional and user-centric ecosystem for eldercare products and services.
In January, JD Health launched a dedicated eldercare channel to provide a wide selection of products and services specifically designed for the elderly. The channel facilitates everything from the installation of nursing beds and at-home hearing aid services to 24/7 specialized online customer support, aiming to close the gap between professional healthcare services and the elderly community.
JD Health has also effectively integrated its online and offline services to establish a comprehensive eldercare service system. This includes setting up hearing centers and offering services such as medical escorting and quick home check-ups, enhancing the overall accessibility of eldercare.
With nearly 300 million people aged 60 and above, China’s silver economy is expanding rapidly. JD Health remains dedicated to serving this demographic, continuously working to improve the quality of life for senior citizens nationwide.
Jan 31, 2024|
JD Health Launches Comprehensive Elderly Care Channel, Delivering Online Health Solutions for China’s Aging Population
JD Health has recently unveiled an elderly care channel on its app, aiming to establish a comprehensive platform catering to various healthcare needs for China’s aging population. This initiative is integral to JD Health’s goal of becoming the first portal for online health consumption.
The specialized channel is designed to offer a broad range of services, addressing eight critical aspects of elderly care. These include health monitoring equipment, daily living and nursing, assistance products for mobility and personal care, physiotherapy and traditional Chinese medicine treatments, smart technology products tailored for the elderly, nutritional supplements and foods, medications for chronic illnesses, and home-visiting nursing care. This comprehensive approach reflects JD Health’s commitment to meeting the multifaceted needs of the elderly community.
A cornerstone of this initiative is the integration of JD Health’s “Family Doctor” program within the elderly care channel. This innovative program offers 24/7 health consultations, year-round health monitoring, and personalized advice for managing health and wellness.
JD Health has gone a step further to ensure usability and accessibility for senior citizens by offering services such as doorstep installation of nursing beds and hearing aid fittings, ensuring that the challenges often faced by the elderly in using these products are comprehensively addressed.
The launch of the elderly care channel coincides with the approaching Chinese New Year, a time when tradition encourages showing respect and love to parents and the elderly.
In response to JD’s recent initiative promoting the distribution of essential goods to underprivileged areas, Xiao Le, a Gen Z user of JD’s app expressed a wish in JD’s app to provide respiratory relief products to a nursing home on the outskirts of Beijing, a place where she had volunteered previously. JD Health promptly teamed up with brands and charity organizations, donating over 1,000 pieces of nebulizers, oxygen concentrators, ventilators, blood pressure monitors, blood oximeters, heating patches, “JD Family Doctor” smart speakers, and other health supplies, as well as mobile phones for the elderly at the nursing home.
According to 2022 statistics from China’s Ministry of Civil Affairs, the country’s population aged 60 and above has reached 280 million, with 90% of the elderly preferring home care. This represents a significant opportunity within the silver economy, one that JD Health is strategically positioned to lead and serve.
Insulated Mug and JD’s Smart Supply Chain
