- Jun 04, 2021
- Business Update
JD Health Launches Service Hotline 950619 and New App
by Vivian Yang
JD Health introduced its hotline service 950619, and the new look of its JD Health application on June 3, as JD.com’s 618 Grand Promotion is in full swing.
According to a representative of JD Health’s customer service team, customers can use this number to consult all kinds of issues related to JD Health Internet hospitals, including questions on pharmaceutical product purchases, medical consultations, healthcare management services, medical insurance inquiries and more.
Most members of the customer service team are licensed pharmacists and certified medical practitioners who will provide real-time person-to-person responses via the call center from 9 A.M. to 9 P.M. every day.
Customers can continue to access 24/7 online consultation via JD’s app for medical support out of the working hours.
Phone calls of JD Health’s “Family Doctor” telemedicine program users will be answered by their designated health managers at any time during the day and night.
In addition, JD Health’s app has been revamped to better suit customers’ habits and needs by putting the frequently used doctor-searching function in a more prominent position, and placing direct entrance points to local medical services such as physical examinations, vaccination, eyes and oral care on the app’s landing page, helping users to conveniently reach and book online-to-offline medical services.
“In addition to JD’s main app and JD Health’s app, JD Health’s customer service hotline provides one more channel that helps bring our healthcare services closer to the users in a convenient and personalized manner,” said the representative.
New look of JD Health APP
Customers will also find more useful health content on the new app edition, including doctor livestreaming, real-time healthcare information updates, educational videos and more.
Under its parent company JD.com, JD Retail’s customer service hotline for its online shopping services is 950618, and JD Logistics’ hotline for delivery services is 950616.