Feb 11, 2020| ESG

JD Health offers Innovative Services during Coronavirus Outbreak

Hui Zhang

By Hui Zhang

JD Health, JD.com’s health care business and one of the highest-valued unicorns in the world, is continuously innovating amid the novel coronavirus outbreak to meet patients and consumers’ needs. JD Health has launched free online medical consultation services and ensured in-time medical supply in an effort to avoid cross-infections. It also invited top medical experts in China to give free live-streams to ease people’s anxieties about the epidemic. Here is how JD is making it happen.

Free Online Consultation Services

Starting on February 6^th, JD Health expanded the scope of its free 24/7 online consultation to include all diseases. The clinical departments involved would address not only the epidemic-related respiratory, infectious and psychology departments, but also cardiology, endocrinology and pediatrics, amongst others. The services are available to not only residents of Hubei, but also all the people across the country having access to the Internet. This helps reduce the risk of cross-infection, provide timely and convenient consultation services for a large number of patients who can’t go to hospitals. Meanwhile, it can also help relieve the pressure on hospitals.

As early as January 26^th, JD Health launched a free online consultation platform within JD’s app to people who suffer from symptoms such as cough, fever, fatigue, and diarrhea and wish to consult a physician. At the same time, JD Health offers a free hotline service for people who need psychological support, especially front-line medical staff working in a highly-intense and high-stress environment.

JD Health, JD.com’s health care business and one of the highest-valued unicorns in the world

JD Health convenes tens of thousands of expert physicians who offer a wide range of medical consultation services on its platform, and there are nearly 200 physicians employed as full time staff. The average daily consultation volume of JD Health’s platform has reached 100,000 since January 26^th. During peak times, the free consultation is able to serve tens of thousands of patients within an hour. Nearly 60% of all free consultation requests are received and handled by respiratory physicians.

“As a doctor, although we are unable to go to the frontlines, we can serve more people on another battlefield. I’m honored to be able to provide patients with self-protection, medical guidance, and to help ease their anxieties through JD Health’s platform,” said Fan He, a full-time doctor of JD Health.

Securing Medical Supplies

Undertaking a quarantine or home isolation is an important measure to control the spread of the epidemic, but it also makes it inconvenient for people who need to see a doctor and buy medicine.

“People with chronic diseases, the elderly, infants and young children, and pregnant women are among those with high demand for medical treatment and medicinal purchases. However, these vulnerable people will not only have to face the risk of cross-infection if going to hospitals but will also increase the pressure for hospitals, which would feel the strain,” said Jianbo Xiao, general manager of JD Health’s Internet Hospital.

JD Health, which is the largest pharmaceutical retailer in China, ensures drug supply and promises not to increase prices during this period thanks to its direct cooperation with a large number of well-known pharmaceutical companies at home and abroad. In addition, JD’s unparalleled logistics efficiency and qualified pharmaceutical team also make it possible for consumers to buy the right drugs appropriate for their illness and get them delivered in time.

Live-streams by Medical Experts

JD Health has organized several live-stream experiences hosted by administrators or medical experts from top Chinese hospitals and medical veterans who have experienced the 2003 SARS epidemic to provide knowledge of coronavirus-prevention and psychological counseling. The live-streams are free to the public to help reduce their anxiety related to the epidemic, and JD Health promises to continue providing more live-streams in the future.

JD Health has organized several live-stream experiences hosted by administrators

“Facing this epidemic, JD Health is working day and night to ensure the quality of our consultation services, and continually exploring new ways to help curb the coronavirus outbreak,” said Lijun Xin, CEO of JD Health.

In November 2019, JD Health completed its latest funding round at US$1 billion, valuing the start-up at around US$7 billion after it was spun off from JD.com in May. This makes JD Health the third unicorn to be launched by JD.com after JD Digits and JD Logistics.

(zhanghui36@jd.com)

Dec 3, 2024| ESG

JD Foundation Advances Disability Support Initiatives in Strategic Partnership

Vivian Yang

On November 29, in celebration of the 33rd International Day of Persons with Disabilities, JD Foundation, in collaboration with the Beijing Disabled Persons’ Federation and the Beijing Disabled Persons’ Welfare Foundation, hosted a series of charitable events at JD.com’s headquarters. JD Foundation and the Beijing Disabled Persons’ Welfare Foundation have established a strategic partnership focused on improving the quality of life for people with disabilities, promoting their integration into society, exploring new philanthropic models, and creating awareness for public welfare institutions. These efforts are collectively aimed at achieving high-quality development in disability support services.

JD.com has a longstanding commitment to supporting individuals with disabilities since its inception. As early as 2005, when JD.com entered the e-commerce sector, the company has employed individuals with disabilities. Over the years, the company has expanded its efforts through skills training and empowerment initiatives, facilitating employment and entrepreneurship opportunities for individuals with disabilities. In October of 2013, JD Customer Service launched the “Sunshine Angels” project, through which hundreds of individuals with disabilities have been employed, with plans to offer part-time positions to 1,000 more. JD.com currently employs over 4,000 individuals with disabilities, a number that continues to grow.

The November 29 event featured a charity bazaar with handicrafts created by people with disabilities. The well-attended bazaar showcased a variety of unique items, including crocheted wool flowers, ornaments, enamelware, bracelets, Beijing silk figurines, children’s paintings, paper cuttings, and postcards. Proceeds from the sales will go toward disability-related charitable causes. JD employees who made purchases each received a certificate and a commemorative badge recognizing their support and participation in disability advocacy.

One of the event’s highlights was a guide dog demonstration, where three guide dog users and their canine companions captured the attention of attendees. The guide dogs demonstrated their ability to assist their owners in navigating streets, avoiding obstacles, and ensuring safe travel. Guide dogs not only help visually impaired individuals to navigate and find destinations but also serve as protectors during emergencies. Beyond their practical assistance, these dogs are invaluable companions, providing emotional support to their owners.

The event also featured an inspiring performance by artists with disabilities from Beijing, Hebei, Tianjin, and other regions, in which they presented a rich tapestry of songs, dances, instrumental music, and storytelling. The performance provided a vibrant, heartwarming cultural showcase to attendees.

(vivian.yang@jd.com)

Oct 30, 2024| ESG, JD Worldwide

Ochama Expands in Europe, Launches New Warehouse in Poland to Boost Efficiency

April Chai

Ochama, the European omni-channel retail brand of JD.com, Inc. (also known as JINGDONG), has announced the launch of a new automated warehouse in Poland, aimed at boosting operational efficiency and enhancing customer experience throughout the region.

The new warehouse is strategically located near the Polish-German border, spanning 27,000 square meters. Utilizing a flexible goods-to-person system, it improves picking efficiency to three times that of a traditional approach. The facility enables ochama to achieve 48-hour fulfillment across Poland, with some orders eligible for same-day delivery, while also raising the 48-hour fulfillment rate in Germany to 80%. Additionally, the warehouse utilizes a rooftop photovoltaic power system and new energy forklifts, underscoring ochama’s commitment to sustainability.

This expansion positions ochama to meet the evolving needs of its growing European customer base. Ochama’s orders in Poland and Germany have surged by 284% year-over-year from January to October this year. The new warehouse, alongside ochama’s five other warehouses in the Netherlands and France, will serve customers across 24 European countries. Through a regional distribution strategy, ochama deploys products closer to customers, reducing delivery times and enhancing service efficiency.

Ochama now offers home delivery in 24 European countries, with more than 900 pick-up points across the Netherlands, Germany, Belgium, and France, along with over 1,000 pick-up lockers in the Netherlands and Belgium. Through continuous innovation, infrastructure enhancements, and advanced fulfillment capabilities, ochama remains dedicated to providing European customers with an efficient, reliable shopping experience.

About ochama

Ochama is an innovative B2C omni-channel retailer that uses state-of-the-art retail and supply chain solutions to offer a comprehensive, full-category assortment of both top-rated and budget-friendly products at the best prices. A subsidiary of JD.com, Inc., China’s largest retailer by revenue, ochama leverages advanced supply chain technologies and automated warehouses to redefine the shopping landscape. Our slogan, “Shopping made simple,” perfectly captures our mission. We are dedicated to fulfilling all our customers’ needs and providing a shopping experience that is not only easy and convenient but also enjoyable and fun.

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