Feb 11, 2020|
JD Health offers Innovative Services during Coronavirus Outbreak
By Hui Zhang
JD Health, JD.com’s health care business and one of the highest-valued unicorns in the world, is continuously innovating amid the novel coronavirus outbreak to meet patients and consumers’ needs. JD Health has launched free online medical consultation services and ensured in-time medical supply in an effort to avoid cross-infections. It also invited top medical experts in China to give free live-streams to ease people’s anxieties about the epidemic. Here is how JD is making it happen.
Free Online Consultation Services
Starting on February 6th, JD Health expanded the scope of its free 24/7 online consultation to include all diseases. The clinical departments involved would address not only the epidemic-related respiratory, infectious and psychology departments, but also cardiology, endocrinology and pediatrics, amongst others. The services are available to not only residents of Hubei, but also all the people across the country having access to the Internet. This helps reduce the risk of cross-infection, provide timely and convenient consultation services for a large number of patients who can’t go to hospitals. Meanwhile, it can also help relieve the pressure on hospitals.
As early as January 26th, JD Health launched a free online consultation platform within JD’s app to people who suffer from symptoms such as cough, fever, fatigue, and diarrhea and wish to consult a physician. At the same time, JD Health offers a free hotline service for people who need psychological support, especially front-line medical staff working in a highly-intense and high-stress environment.
JD Health convenes tens of thousands of expert physicians who offer a wide range of medical consultation services on its platform, and there are nearly 200 physicians employed as full time staff. The average daily consultation volume of JD Health’s platform has reached 100,000 since January 26th. During peak times, the free consultation is able to serve tens of thousands of patients within an hour. Nearly 60% of all free consultation requests are received and handled by respiratory physicians.
“As a doctor, although we are unable to go to the frontlines, we can serve more people on another battlefield. I’m honored to be able to provide patients with self-protection, medical guidance, and to help ease their anxieties through JD Health’s platform,” said Fan He, a full-time doctor of JD Health.
Securing Medical Supplies
Undertaking a quarantine or home isolation is an important measure to control the spread of the epidemic, but it also makes it inconvenient for people who need to see a doctor and buy medicine.
“People with chronic diseases, the elderly, infants and young children, and pregnant women are among those with high demand for medical treatment and medicinal purchases. However, these vulnerable people will not only have to face the risk of cross-infection if going to hospitals but will also increase the pressure for hospitals, which would feel the strain,” said Jianbo Xiao, general manager of JD Health’s Internet Hospital.
JD Health, which is the largest pharmaceutical retailer in China, ensures drug supply and promises not to increase prices during this period thanks to its direct cooperation with a large number of well-known pharmaceutical companies at home and abroad. In addition, JD’s unparalleled logistics efficiency and qualified pharmaceutical team also make it possible for consumers to buy the right drugs appropriate for their illness and get them delivered in time.
Live-streams by Medical Experts
JD Health has organized several live-stream experiences hosted by administrators or medical experts from top Chinese hospitals and medical veterans who have experienced the 2003 SARS epidemic to provide knowledge of coronavirus-prevention and psychological counseling. The live-streams are free to the public to help reduce their anxiety related to the epidemic, and JD Health promises to continue providing more live-streams in the future.
“Facing this epidemic, JD Health is working day and night to ensure the quality of our consultation services, and continually exploring new ways to help curb the coronavirus outbreak,” said Lijun Xin, CEO of JD Health.
In November 2019, JD Health completed its latest funding round at US$1 billion, valuing the start-up at around US$7 billion after it was spun off from JD.com in May. This makes JD Health the third unicorn to be launched by JD.com after JD Digits and JD Logistics.
(zhanghui36@jd.com)
Oct 30, 2024|
Ochama Expands in Europe, Launches New Warehouse in Poland to Boost Efficiency
Ochama, the European omni-channel retail brand of JD.com, Inc. (also known as JINGDONG), has announced the launch of a new automated warehouse in Poland, aimed at boosting operational efficiency and enhancing customer experience throughout the region.
The new warehouse is strategically located near the Polish-German border, spanning 27,000 square meters. Utilizing a flexible goods-to-person system, it improves picking efficiency to three times that of a traditional approach. The facility enables ochama to achieve 48-hour fulfillment across Poland, with some orders eligible for same-day delivery, while also raising the 48-hour fulfillment rate in Germany to 80%. Additionally, the warehouse utilizes a rooftop photovoltaic power system and new energy forklifts, underscoring ochama’s commitment to sustainability.
This expansion positions ochama to meet the evolving needs of its growing European customer base. Ochama’s orders in Poland and Germany have surged by 284% year-over-year from January to October this year. The new warehouse, alongside ochama’s five other warehouses in the Netherlands and France, will serve customers across 24 European countries. Through a regional distribution strategy, ochama deploys products closer to customers, reducing delivery times and enhancing service efficiency.
Ochama now offers home delivery in 24 European countries, with more than 900 pick-up points across the Netherlands, Germany, Belgium, and France, along with over 1,000 pick-up lockers in the Netherlands and Belgium. Through continuous innovation, infrastructure enhancements, and advanced fulfillment capabilities, ochama remains dedicated to providing European customers with an efficient, reliable shopping experience.
About ochama
Ochama is an innovative B2C omni-channel retailer that uses state-of-the-art retail and supply chain solutions to offer a comprehensive, full-category assortment of both top-rated and budget-friendly products at the best prices. A subsidiary of JD.com, Inc., China’s largest retailer by revenue, ochama leverages advanced supply chain technologies and automated warehouses to redefine the shopping landscape. Our slogan, “Shopping made simple,” perfectly captures our mission. We are dedicated to fulfilling all our customers’ needs and providing a shopping experience that is not only easy and convenient but also enjoyable and fun.
Follow ochama:
- TikTok: @ochama.official
- Instagram: @ochama.official
- Facebook: @ochama
- X: @ochama_official
- YouTube: @ochamaofficial
- LinkedIn: @ochama
Contact: support@ochama.com
Sep 25, 2024|
JD Logistics Awarded the World’s First ISO14068 Carbon Neutrality Certificate for On-demand Delivery Service
JD Logistics (also known as Jingdong Logistics) recently announced that it has been awarded the world’s first ISO14068 carbon neutrality certificate for on-demand delivery service by Bureau Veritas, a global leader in testing, inspection, and certification. The certificate comes as a result of JD Logistics’ ongoing commitment to sustainability in supply chain and logistics operations.
JD Logistics has been providing on-demand delivery services for a global technology company since 2022 and has become the brand’s first logistics service provider in China to provide in-dependent, full-lifecycle carbon neutral services at the order-level. Through this partnership, JD Logistics track supply chain carbon footprints and implements precise carbon reduction technologies based on data analysis. JD Logistics has pledged to achieve net zero emissions by 2050 for the project, while assisting its partners in reaching “Carbon Emission Decoupling” goals for on-demand retail services.
ISO 14068 provides principles, requirements, and guidance for achieving and demonstrating carbon neutrality. According to the International Organization for Standardization, this standard focuses on quantifying, reducing, and offsetting carbon emissions, with an emphasis on reducing greenhouse gas (GHG) emissions within the value chain before relying on offsets. It ensures that carbon neutrality efforts are scientifically valid, transparent, and contribute to sustainable development., and communicated transparently.
In 2023, JD Logistics launched its in-house developed Supply Chain Emission Management Platform (SCEMP), which is verified to track over 140 types of carbon emission factors specific to road transportation in China. SCEMP accurately calculates carbon emissions based on real-time transportation routes, providing unmatched precision. To date, SCEMP has supported over 25 leading enterprises across industries such as electronics, apparel, beauty, auto, food, and chemicals, calculating over six million orders and helping partners to reduce over 300 tons of carbon dioxide.
SCEMP also plays a vital role in JD.com’s retail and ecommerce business. The company’s “Green Impact Initiative” leverages SCEMP to offer a mechanism that can monitor, report, verify, and create value for customers. For instance, Apple and Logitech have participated in this initiative to offer customers “carbon reduce privilege” products. When customers purchase these labeled items on JD’s app, they can earn rewards such as coupons and merchandise.
Through its innovative solutions and commitment to sustainability, JD Logistics continues to lead the way in reducing carbon emissions across the logistics industry. The company’s dedication to carbon neutrality not only supports its own environmental goals but also empowers its partners to contribute to a more sustainable future.
JD Launches National Fresh Produce Green Channel
