Feb 12, 2020|
JD.com Has Allocated RMB 200 Million for Coronavirus Aid to Date
By Rachel Liu
From January 21st to February 2nd, JD.com had allocated around RMB 200 million to support the fight against the coronavirus, and the company continues to invest more daily. Funds cover the donation of health and safety protection equipment and medical supplies, logistics costs to Hubei province and the daily supply of necessities to places that are most affected by the epidemic.
JD.com has donated 100 million masks and 60,000 items, including of medicine and medical supplies, to Hubei Charity Federation, all of which were delivered on January 28th. On January 26th, JD Foundation became the first Internet partner of China Charity Federation and co-initiated two donation campaigns for supporting coronavirus aid targeting Wuhan communities. The 80,000 masks that JD Health donated to hospitals in Wuhan were also delivered on January 28th.
JD Logistics started to provide delivery of medicine to local pharmaceutical companies in Hubei province on January 21st, primarily handling delivery for orders designated by medical organizations starting January 22nd. On January 25th, JD Logistics opened a voluntary transportation channel for coronavirus aid supplies from all over the country to assist Wuhan. Leveraging JD Logistics’ supply chain capabilities and technology, as of February 6th JD Logistics had delivered over 1,600 tons of epidemic prevention materials and necessities from all over the country to Wuhan and surrounding areas. For customers, JD also spares no effort to continuously ensure supply of their daily needs.
On February 8th, JD announced that it will invest another RMB 100 million as a subsidy to merchants who use JD’s warehouse services, including expense reduction of logistics fees, traffic, advertisement and promotion activity support. Before that, on February 2nd JD has already announced 11 subsidy support measures worth RMB 1 million for its 250,000 merchants. JD Worldwide also announced that from February 11th to March 31st, it will provide four types of subsidies to cross border merchants who uses JD’s warehouse and logistics services.
(liuchang61@jd.com)
Apr 18, 2024|
JD.com Awarded 2024 INFORMS Prize for Excellence in Operations Research and Analytics
JD.com is honored to announce that it has been awarded the 2024 INFORMS Prize. This recognition makes JD.com the first Asia-based enterprise to receive the award, highlighting its pioneering use of advanced analytics and operations research/management sciences (OR/MS) within its business operations.
The INFORMS Prize is awarded an organization that has repeatedly applied the principles of advanced analytics and OR/MS in pioneering, varied, novel, and lasting ways. Previous recipients include Walmart, Wayfair, Amazon, UPS, Booz Allen Hamilton, BNSF Railway, Walt Disney Company, U.S. Air Force, General Motors, Intel, HP, IBM, Ford, Procter & Gamble and GE Research.
Speaking on behalf of the selection committee, Mehmet Gumus, 2024 INFORMS Prize committee chair, remarked: “JD.com is showcasing data science as a source of business success and a necessary element to achieve customer satisfaction with continuous and dedicated practice. JD.com is truly deserving of this prestigious prize, and the entire O.R. and analytics community joins INFORMS in thanking them for their priceless contributions to the field and the business world.”
JD.com’s commitment to enhancing operational efficiency and customer service through OR/MS has been integral to its success. The company has developed an independently managed intelligent supply chain system that utilizes cutting-edge operations research algorithms to optimize warehouse management and logistics operations. This includes the operation of hundreds of intelligent warehouses and dozens of “Asia No. 1” intelligent logistics parks.
“We are honored to accept the INFORMS Prize and will continue to be steadfast in our dedication to leveraging the transformative potential of operations research,” said Sandy Xu, CEO of JD.com. “Our company’s supply chain not only aims to lead the industry, but also enhance the efficiency and well-being of our entire ecosystem.”
By the end of the fourth quarter of 2023, JD’s supply chain infrastructure assets had grown to RMB 153.8 billion, an increase of 16% year-on-year. Managing over 10 million self-operated SKUs, JD has achieved a global leading average inventory turnover of 30.3 days. This operational prowess enables JD to fulfill 95% of retail orders within 24 hours, significantly enhancing customer satisfaction and setting new standards in the industry.
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JD Super’s Ninth Annual “Baby Party” Campaign: Supporting Families with Newborns
JD Super, JD.com’s omni-channel supermarket division, successfully concluded its ninth annual “Baby Party” campaign, which ran from April 1st to 14th. Collaborating with leading brands from home and abroad, the campaign introduced new products and services designed to improve the shopping experience and reduce expenses for families with newborns.
Pioneering services included the “Fresh Milk Powder Express,” guaranteeing delivery of farm-to-consumer baby formula within 28 days, and the “Free Diaper Offers for Newborns” initiative, set to distribute one million diaper packs annually. Moreover, the “Life’s First Bottle” project significantly reduces the costs of high-quality milk bottles by offering them exclusively online at a 50% discount.
JD Super’s specialized after-sales services extend to over 90% of the company’s self-operated products, offering services such as free returns or exchanges. Another highlight was the introduction of the Chun Rui milk formula, developed in partnership with Feihe, a leader in infant milk production. This collaboration ensures top-quality products at better value for families.
Additionally, JD Super launched an online portal dedicated to public welfare activities, which promotes cost-saving measures, shares knowledge on baby care, and supports charity initiatives.
As part of its commitment to philanthropy, JD Super donated essential baby supplies valued at over one million yuan to 1,000 families in the economically disadvantaged Liangshan Yi Autonomous Prefecture of Sichuan Province, supporting local parents in this region.
The 2024 Report on Cost of Childbearing and Childrearing in China shed light on the challenges faced by parents, including limited free time and growing anxiety over rising costs and product safety. JD Super aims to mitigate some of these concerns by providing support to families nationwide.
JD Health offers Innovative Services during Coronavirus Outbreak
