Sep 25, 2020| JD Health

JD Health Offers Integrated Online-Offline Psychiatric Services

Yuchuan Wang

by Hui Zhang

JD Health reviewed its journey of setting up a closed loop of online and offline psychiatric services, at the 18th National Psychiatric Conference of the Chinese Medical Association (CMA) and the 14th National Conference on Child and Adolescent Psychiatry held in Guangzhou last week.

Accessible services

Since the start of the pandemic, JD Health has been exploring “online+” psychiatric services. JD Health helped Peking University Sixth Hospital, the Affiliated Brain Hospital of Guangzhou Medical University, Tianjin Mental Health Center, and CMA to set up consultation platforms. The platforms provide frontline medical staff and patients with online psychological assistance and counseling services to help them alleviate anxiety brought on by long hours working in a high-stress environment.

JD Health has also organized psychiatric experts to provide psychological counseling during the outbreak. The live-streams are free to the public to help reduce their anxiety related to the epidemic.

In addition to online consultations and knowledge sharing through livestreams, JD Health also reserved a special space in JD’s App to make it easy for JD’s consumers to access psychological consultations. JD Health also worked with enterprises to provide health tips and psychiatric assistance to their employees.

Construct Online-Hospital

JD Health has leveraged its advantages in big data, AI, smart supply chain and financial services to help hospitals and medical institutions, such as Tianjin Mental Health Center and the Affiliated Brain Hospital of Guangzhou Medical University, to transition online.

Online medical services make it easy for patients to receive follow-up treatments and purchase medicine online, and also contributes to disease prevention. For disease prevention, JD Health partnered with hospitals to develop WeChat mini-programs to provide free physical examinations to local residents so as to ensure early detection and early treatment. Meanwhile, JD Health leveraged its AI technology to customize wearable devices in order to trace patients’ wellness and integrate data with that from hospitals.

According to official data, the proportion of people with unhealthy mental conditions has reached 1/3 of the global population.

(zhanghui36@jd.com)

Dec 28, 2024| JD Health

JD Health Launches Global Healthcare Service Platform

Vivian Yang

On December 26, JD Health unveiled its overseas healthcare service, which is designed to connect users with premium global medical resources. This initiative establishes a professional platform for international medical information, offering direct referral services in collaboration with select experienced providers, and effectively addressing the challenges patients face when seeking healthcare services abroad.

Leveraging JD Health’s expertise in internet-based healthcare, the platform includes information on over 100 top global hospitals and doctors. It keeps users in China updated on the latest approved medications and cutting-edge therapies, breaking down barriers to access to professional medical information from abroad.

The platform’s overseas healthcare services are designed to meet the growing demand for international medical and health services, including remote consultations, comprehensive health check-ups, cell therapy, medical aesthetics, assisted reproduction, and chronic disease management.

JD Health has partnered with over ten renowned institutions from Switzerland, Japan, Thailand, the United States, and more. Several partners offer an innovative direct connection and referral model, enhancing the efficiency and quality of cross-border healthcare services.

For example, JD Health collaborates with global medical assistance service providers such as Saint Lucia Consulting, AlphaCare, and One Medica for remote consultations and overseas medical treatments. JD Health also works with Japan’s Fujita Health University Hospital for precision health check-ups. In the fields of cell therapy and functional medicine, JD Health partners with Japan’s Sante Clinic and Switzerland’s SGK Medical Center. For medical aesthetics, the company collaborates with Prime Ginza Clinic for anti-aging services and partners with Jinxin Fertility Group and Thailand’s Praram 3 IVF Center for assisted reproduction.

Moreover, JD Health’s internet hospital resources provide comprehensive health management support, enabling users in China to effectively address their health needs both before and after traveling abroad, ensuring continuous and well-rounded care.

(vivian.yang@jd.com)

| JD Health

JD Health’s Internet Hospital Introduces Video Consultation Service

Vivian Yang

On December 25, JD Health’s Internet Hospital launched a new video consultation service, allowing patients to have virtual “face-to-face” consultations with top medical experts. This service is complemented by the 24/7 availability of full-time general practitioners. These rapid video consultations with general practitioners are available with a single click and response times as fast as nine seconds, providing a significant enhancement in the efficiency and experience of JD Health’s telemedicine services.

The video consultation service provides two options: Expert Video Consultation and Rapid Video Consultation. The Expert Video Consultation option connects patients with doctors from China’s top AAA hospitals in major cities such as Beijing, Shanghai, and Guangzhou. These specialists, who are experts in fields such as psychiatry, traditional Chinese medicine, and dermatology, offer scheduled time slots on JD Health, allowing patients to book video sessions more easily and at a lower cost from the comfort of their homes.

The Rapid Video Consultation service is staffed by JD Internet Hospital’s general practitioners, who are available around the clock. This service offers instant call options, with consultations starting in as little as nine seconds and lasting up to 15 minutes. It is ideal for addressing common health issues such as colds, fevers, diarrhea, vomiting, dizziness, headaches, and allergic reactions, providing patients with professional advice and treatment recommendations. For patients with chronic conditions, the service also facilitates convenient disease management, medication adjustments, and treatment plan modifications.

Additionally, the Rapid Video Consultation service supports multi-party calls, allowing users to share the video link via WeChat so others can join the consultation. This feature is particularly beneficial for adult children who want to arrange remote medical assistance for their elderly parents who live in different locations. It reduces barriers for seniors and enhances communication between doctors, patients, and family members.

Moreover, if additional tests or examinations are needed during a rapid video consultation, doctors can directly order tests online, creating a seamless “consult online, test at home, and receive medication at your doorstep” healthcare experience.

Online health consultations have become increasingly popular due to their convenience, efficiency, and ability to overcome geographical barriers. The launch of JD Health’s Internet Hospital video consultation service marks a significant upgrade from previous text and voice call consultations. It enables patients to describe their symptoms more thoroughly and accurately and allows doctors to observe symptoms more directly, thereby strengthening communication and trust between doctors and patients.

(vivian.yang@jd.com)

Photo Gallery: This Week at JD (September 21-September 25)