Mar 17, 2020|
JD Health Provides Free Online Consultation Targeting 60 Million Chinese Overseas
by Hui Zhang
JD Health announced the launch of a free online medical consultation platform today. The platform, which is in Chinese, targets more than 60 million Chinese living overseas.
It features doctors and medical experts with rich frontline experience in fighting against COVID-19, and traditional Chinese medicine (TCM) experts and physicians who can offer services in both English and Chinese.
As of 11 am Beijing Time on March 17th, according to Chinese official data, more than 100,000 cases of COVID-19 had been confirmed in over 150 countries and regions around the world, excluding China. JD Health integrated its medical resources and technology to bring the innovative medical services to overseas Chinese as the global epidemic situation is escalating. Patients simply need to type in key words “全球抗疫” in JD’s app to log onto the platform.
Free Online Medical Consultation for Overseas Chinese
Doctors from Frontline
A member of the medical staff who volunteering in the epicenter in Hubei province, Jinwei Yin is not only a full-time doctor from Xishan People’s Hospital in Wuxi City, Jiangsu province，but also a part-time doctor working for JD Health. He is also one of the first batch of 38 doctors who volunteered to offer free online medical consultation to help overseas Chinese on JD’s consultation platform.
“We pick up our cell phones as soon as we take off our protective clothing, hoping to provide overseas compatriots with our first-hand experience in the fight against the epidemic and offer them professional and practical medical advice they really need at this stage,” said Yin.
Jinwei Yin Working in Isolation Ward
TCM Experts & Bilingual Services
The online consultation platform has gathered more than 300 doctors from different clinical departments, including infectious disease and respiratory departments, among which over 30 are TCM experts to offer guidance on traditional medicine to overseas Chinese.
Although the platform’s interface itself is in Chinese, the platform does offer some bilingual services. Nearly 20 doctors are able to provide free consultation services in both English and Chinese.
JD Health also offers a free hotline service, 400-622-6108, in Chinese for people who need psychological support.
“Our overseas compatriots have been concerned about China and donated money and supplies to help us over the past two months. They are now facing unprecedented challenges since the disease is accelerating. We’re feeling the same and want to help them out,” said Lijun Xin, CEO of JD Health.
As early as January 26th, JD Health launched a free online consultation platform within JD’s app for people who suffer from COVID-19 related symptoms in China. The platform expanded its services to cover all diseases on Feb. 6th. So far, the online consultation platform has offered services to over 5 million Chinese consumers with the number of daily consultations exceeding 120,000.
Oct 30, 2024|
Ochama Expands in Europe, Launches New Warehouse in Poland to Boost Efficiency
Ochama, the European omni-channel retail brand of JD.com, Inc. (also known as JINGDONG), has announced the launch of a new automated warehouse in Poland, aimed at boosting operational efficiency and enhancing customer experience throughout the region.
The new warehouse is strategically located near the Polish-German border, spanning 27,000 square meters. Utilizing a flexible goods-to-person system, it improves picking efficiency to three times that of a traditional approach. The facility enables ochama to achieve 48-hour fulfillment across Poland, with some orders eligible for same-day delivery, while also raising the 48-hour fulfillment rate in Germany to 80%. Additionally, the warehouse utilizes a rooftop photovoltaic power system and new energy forklifts, underscoring ochama’s commitment to sustainability.
This expansion positions ochama to meet the evolving needs of its growing European customer base. Ochama’s orders in Poland and Germany have surged by 284% year-over-year from January to October this year. The new warehouse, alongside ochama’s five other warehouses in the Netherlands and France, will serve customers across 24 European countries. Through a regional distribution strategy, ochama deploys products closer to customers, reducing delivery times and enhancing service efficiency.
Ochama now offers home delivery in 24 European countries, with more than 900 pick-up points across the Netherlands, Germany, Belgium, and France, along with over 1,000 pick-up lockers in the Netherlands and Belgium. Through continuous innovation, infrastructure enhancements, and advanced fulfillment capabilities, ochama remains dedicated to providing European customers with an efficient, reliable shopping experience.
About ochama
Ochama is an innovative B2C omni-channel retailer that uses state-of-the-art retail and supply chain solutions to offer a comprehensive, full-category assortment of both top-rated and budget-friendly products at the best prices. A subsidiary of JD.com, Inc., China’s largest retailer by revenue, ochama leverages advanced supply chain technologies and automated warehouses to redefine the shopping landscape. Our slogan, “Shopping made simple,” perfectly captures our mission. We are dedicated to fulfilling all our customers’ needs and providing a shopping experience that is not only easy and convenient but also enjoyable and fun.
Follow ochama:
- TikTok: @ochama.official
- Instagram: @ochama.official
- Facebook: @ochama
- X: @ochama_official
- YouTube: @ochamaofficial
- LinkedIn: @ochama
Contact: support@ochama.com
Sep 25, 2024|
JD Logistics Awarded the World’s First ISO14068 Carbon Neutrality Certificate for On-demand Delivery Service
JD Logistics (also known as Jingdong Logistics) recently announced that it has been awarded the world’s first ISO14068 carbon neutrality certificate for on-demand delivery service by Bureau Veritas, a global leader in testing, inspection, and certification. The certificate comes as a result of JD Logistics’ ongoing commitment to sustainability in supply chain and logistics operations.
JD Logistics has been providing on-demand delivery services for a global technology company since 2022 and has become the brand’s first logistics service provider in China to provide in-dependent, full-lifecycle carbon neutral services at the order-level. Through this partnership, JD Logistics track supply chain carbon footprints and implements precise carbon reduction technologies based on data analysis. JD Logistics has pledged to achieve net zero emissions by 2050 for the project, while assisting its partners in reaching “Carbon Emission Decoupling” goals for on-demand retail services.
ISO 14068 provides principles, requirements, and guidance for achieving and demonstrating carbon neutrality. According to the International Organization for Standardization, this standard focuses on quantifying, reducing, and offsetting carbon emissions, with an emphasis on reducing greenhouse gas (GHG) emissions within the value chain before relying on offsets. It ensures that carbon neutrality efforts are scientifically valid, transparent, and contribute to sustainable development., and communicated transparently.
In 2023, JD Logistics launched its in-house developed Supply Chain Emission Management Platform (SCEMP), which is verified to track over 140 types of carbon emission factors specific to road transportation in China. SCEMP accurately calculates carbon emissions based on real-time transportation routes, providing unmatched precision. To date, SCEMP has supported over 25 leading enterprises across industries such as electronics, apparel, beauty, auto, food, and chemicals, calculating over six million orders and helping partners to reduce over 300 tons of carbon dioxide.
SCEMP also plays a vital role in JD.com’s retail and ecommerce business. The company’s “Green Impact Initiative” leverages SCEMP to offer a mechanism that can monitor, report, verify, and create value for customers. For instance, Apple and Logitech have participated in this initiative to offer customers “carbon reduce privilege” products. When customers purchase these labeled items on JD’s app, they can earn rewards such as coupons and merchandise.
Through its innovative solutions and commitment to sustainability, JD Logistics continues to lead the way in reducing carbon emissions across the logistics industry. The company’s dedication to carbon neutrality not only supports its own environmental goals but also empowers its partners to contribute to a more sustainable future.
World Economic Forum Highlights JD’s Use of Drones in COVID-19 Fight
