- Aug 14, 2020
JD.ID Cooperates with Allianz to Provide Extended Warranty to Customers
by Martin Li
JD.ID, the e-commerce joint venture of JD.com in Indonesia, has launched a cooperation with PT Asuransi Allianz Utama Indonesia (Allianz Utama) to provide comprehensive protection for electronics, including household appliances, smartphones and tablets, purchased through the e-commerce platform of JD.ID.
JD.ID’s JD Life business unit collaborates with Allianz Utama to provide customers with Comprehensive General Liability Insurance products that give extended warranty benefits, particularly guaranteeing an extension of the warranty period for two years,which starts after the standard warranty period for household electronic equipment ends.
A virtual launch ceremony was held on Aug.13th
“Allianz Utama’s collaboration with JD.ID is a manifestation of our strategy for 2020 to focus on innovative protection products that can support lifestyles to remain relevant to a growing market, expand the coverage of insurance protection and strengthen our commitment to provide products that are comprehensive and able to provide peace of mind, especially in today’s challenging times, ”said Peter van Zyl, President of Allianz Utama Indonesia.
Allianz started its operations in Indonesia with a representative office in 1981. In 1989, Allianz established PT Asuransi Allianz Utama Indonesia, a general insurance company.
“The strategic partnership with Allianz Utama Indonesia as one of the leading companies in the insurance industry is in line with JD.ID’s commitment to providing the best, most trusted, and reliable service for all customers and ensure customer satisfaction even after the goods arrive. This is done in order to meet the needs of the Indonesian people, even in a pandemic like today,” said Sandy Permadi, Chief Financial Officer of JD.ID.
Through the collaboration, JD.ID and Allianz Utama Indonesia will be able to answer the needs of consumers who want convenience and assurance that their household items are protected. In the future, the collaboration will also provide other benefits that JD.ID customers can enjoy, according to Permadi.
JD.ID is one of the leading e-commerce companies in Indonesia, andstarted its operations in March 2016. The company currently operates 11 warehouses in six big cities in Indonesia, including Jakarta, Surabaya, Pontianak, Medan, Makassar and Semarang, aiming to provide integrated end-to-end services.