Apr 2, 2020|
JD.ID in Indonesia: “You Stay at Home, We Deliver to Your Door”
by Martin Li
JD.ID, the e-commerce joint venture of JD.com in Jarkata, Indonesia, has been encouraging customers to stay home by putting into place measures to guarantee safe supply and delivery during the ongoing COVID-19 outbreak.
One of the key measures is to regularly increase inventory of products in high demand among local customers, including food, health products and medicine.
The company implemented a policy of “not just receiving it as it is” in its warehouses, which requires employees to carefully check samples of goods to ensure official distribution permission, clear expiration date information, suitability for use or consumption. Warehouse staff also routinely carry out quality control to ensure the receipt, storage, collection, packaging, and delivery of goods from the warehouse follow applicable standards.
Plus, the company adopted a policy of “concise, neat, clean, careful and digilent” to ensure warehouses and drop points stay clean and employees remain healthy. The measures include sterilization by spraying disinfectant before employees enter the workspace, checking body temperature, requiring all to wash hands or use hand sanitizers, and the use of gloves & masks in the warehouse at all times.
In addition to spraying disinfectant in all warehouse areas, the company also sprays it at all its drop points.
“JD.id has been established since 2016, and since then we continue to strive to provide the best shopping experience to customers and meet their needs. Together with sellers and suppliers, we aim to serve and meet the needs of the Indonesian people, even in challenging situations like this,” said Mia Fawzia, marketing head of JD.ID.
“We invite sellers and suppliers to support and promote government efforts, particularly in terms of controlling prices for products such as food, health products, medicine, and others. JD.id will routinely supervise this, to guarantee competitive prices. Furthermore, responding to the current government policy, we also want to encourage people of the entire community to remain at home, while we deliver to your door,” said Fawzia.
The delivery vehicles are also subject to regular eligiblity checks and cleaning before they are used to deliver parcels to either drops points or customers’ homes.
The company’s customer service team has been providing 24/7 service to customers, answering questions, responding to complaints and handling refunds.
(bjlihao3@jd.com)
Nov 7, 2024|
CIIE 2024: JD.com to Expand Imports of Specialty Brands, Strengthen Healthcare Partnerships, and Enhance Logistics
At the 7th China International Import Expo (CIIE) on November 5, JD Super, the supermarket division of JD.com, announced a major initiative to broaden its selection of imported specialty. Over the next three years, JD Super plans to introduce over 1,000 new international brands to meet the increasing demand for high-quality, diverse imported goods.
Meeting the Growing Demand for Quality Imports
According to JD Worldwide’s “White Paper on 2024 China Cross-Border Consumption Trends,” more than 80% of Chinese consumers are interested in imported products, with many prioritizing authenticity, quality, and fast delivery. In response, JD has significantly expanded its range of international offerings. During the ongoing Singles’ Day Grand Promotion, sales of cross-border products have surged, with more than 600 brands experiencing a sales increase of over 100% compared to last year.
Strengthening High-Quality Food Partnerships
Demonstrating JD.com’s commitment to sourcing high-quality products, JD Super signed a new procurement agreement at CIIE with Huadong Foods and Teys, a major Australian beef brand under Cargill. Under this agreement, JD Super and Huadong Foods will procure $50 million of Teys beef throughout 2025. This partnership underscores JD’s strategy of collaborating with trusted suppliers to provide high-quality, affordable beef to Chinese consumers.
Delivering Authentic Global Goods Efficiently
JD Logistics has built a robust logistics network that spans bonded, direct mail, and overseas warehouses, facilitating fast deliveries of imported items across categories such as electronics, fashion, beauty, food, and baby products. In many major cities, delivery times have been reduced to under 48 hours.
For instance, JD Super’s partnership with Raub of Malaysia enables the import of Musang King durians, which are harvested at peak ripeness and air-shipped with cold chain logistics for delivery within 24 hours. Additionally, JD.com also secured an early supply of Chilean cherries, available since October, which can be delivered in as little as 30 minutes in many areas through JD NOW, its on-demand retail service.
JD.com’s “JD National Pavilions” program, which features over 150 country-themed flagship stores from more than 70 countries and regions, continues to be a cornerstone of its import strategy. Supported by embassies and reputable organizations, this initiative offers Chinese consumers access to premium products and cultural experiences from around the world. In April, JD launched the JD National Pavilion of Mali, introducing popular items like shea butter and garnering over 40,000 followers.
Expanding Healthcare and Logistics Partnerships
JD Health is also making strides at CIIE by strengthening partnerships with leading global healthcare companies, including Merck, Bayer, and Roche. As “China’s premier online health access point,” JD Health is committed to integrating digital and physical healthcare resources to improve access and convenience for patients.
Key collaborations include initiatives with Haleon to promote brain health and anti-aging for the “silver economy,” with MSD China on a digital diabetes management model, and with Teva Pharmaceuticals to provide patient education for conditions such as tardive dyskinesia (TD) and Huntington’s disease (HD).
On the logistics front, JD Logistics announced plans to double its overseas warehouse space by 2025 and expand its network of bonded and direct mail warehouses. JD Express now serves over 60 countries, enhancing cross-border delivery efficiency and supporting both brands and consumers.
Through these efforts, JD.com reaffirms its commitment to sourcing and delivering authentic, high-quality imported products to Chinese consumers, supported by an advanced supply chain that ensures a superior shopping experience.
(vivian.yang@jd.com)
Richard Liu and Wife Nancy Zhang Donate Medical Supplies to the United Kingdom
