Oct 8, 2021|
JD Launches Internet Hospital for Pets
by Vivian Yang
JD Health, the healthcare arm of JD.com, is extending its telehealth services from human to pets. A joint announcement by JD Health and JD Pet was made in Beijing today, Oct. 8, to launch an O2O healthcare service platform called “JD Pet Hospital,” which covers the entire lifetime of pets from disease prevention and diagnosis to comprehensive health management.
To date, over 3,000 veterinarians have registered on JD Pet Hospital. They provide 24/7 online pet health consultation services through text, images and video calls. The hospital now contains 7 departments, and mainly focuses on cats, dogs and some other common pet animals. Services include medical advice, medicine prescription and ordering, physical examination report analysis and more.
The landing page of JD Pet Hospital in JD Health App
“JD Health is committed to improving the quality of telemedicine so as to provide better and more convenient and affordable healthcare services, “said Enlin Jin, CEO of JD Health. “The wellbeing of pets is closely related to the health of many Chinese families. Thus it is necessary and natural for JD Health to create high-quality healthcare services for this new group of family members.”
“We aim to bring a worry-free experience to help customers attend to their pets. By integrating support from both online and offline, JD Pet Hospital can provide a better and easier pet health service, which will be a valuable upgrade and extension to JD Pet’s one-stop service for pet owners,” said Simon Han, vice president of JD.com and who is in charge of JD Pet.
According to JD Pet Hospital’s plan, the platform will continue to grow and connect with more premier pet hospitals, doctors and other service providers, and will explore diversified services in the areas of health support for exotic pets, pet behavior training, pet diet, traditional Chinese veterinary medicine and more.
Xuepeng Cai, head of the China Veterinary Drug Association, said that JD Pet Hospital can play a positive role in offering more convenient and affordable pet health services on the market, and promotes standardized management and transparency of the industry. The association will also carry out cooperation with the hospital in multiple areas in the near future.
Wenbo Tong, Head of JD Health’s Medical Service Department for Pets, pointed out that JD Pet Hospital will leverage the strength of JD’s smart and connected supply chain and omni-channel resources to support practitioners in the pet health industry to better grow their business and serve pet owners.
“Pet owners tend to buy pet food based on their own preferences without means to communicate with their pets,” said Tong, “but if they can easily consult reliable pet dietitians before they make purchases, they will get better support to find the right food for their pets.”
Tong also mentioned that even in the early morning between 2 to 5 A.M., JD Pet Hospital can respond to online medical consultations within minutes, providing timely attention to the animals and peace of mind for their owners.
It is estimated that the population of pet cats and dogs in Chinese cities has exceeded 100 million by 2020, and their annual medical expenses have reached RMB 1,500 yuan per animal, making the industry a hundred-billion RMB market. But the industry is facing a handful of problems at the same time, given the lack of industry standards, price transparency and timely services, which are the pain points that internet hospitals including JD Pet Hospital are attempting to solve.
JD Pet has introduced a series of prime pet services including a quality certification program for pet food, a “taste first and free return” service, pet insurance and more. Lu Liu, general manager of JD Pet, said that in the upcoming Singles Day Grand Promotion, the company will focus on promoting 200 novel and trendy pet products to customers in China.
Nov 7, 2024|
CIIE 2024: JD.com to Expand Imports of Specialty Brands, Strengthen Healthcare Partnerships, and Enhance Logistics
At the 7th China International Import Expo (CIIE) on November 5, JD Super, the supermarket division of JD.com, announced a major initiative to broaden its selection of imported specialty. Over the next three years, JD Super plans to introduce over 1,000 new international brands to meet the increasing demand for high-quality, diverse imported goods.
Meeting the Growing Demand for Quality Imports
According to JD Worldwide’s “White Paper on 2024 China Cross-Border Consumption Trends,” more than 80% of Chinese consumers are interested in imported products, with many prioritizing authenticity, quality, and fast delivery. In response, JD has significantly expanded its range of international offerings. During the ongoing Singles’ Day Grand Promotion, sales of cross-border products have surged, with more than 600 brands experiencing a sales increase of over 100% compared to last year.
Strengthening High-Quality Food Partnerships
Demonstrating JD.com’s commitment to sourcing high-quality products, JD Super signed a new procurement agreement at CIIE with Huadong Foods and Teys, a major Australian beef brand under Cargill. Under this agreement, JD Super and Huadong Foods will procure $50 million of Teys beef throughout 2025. This partnership underscores JD’s strategy of collaborating with trusted suppliers to provide high-quality, affordable beef to Chinese consumers.
Delivering Authentic Global Goods Efficiently
JD Logistics has built a robust logistics network that spans bonded, direct mail, and overseas warehouses, facilitating fast deliveries of imported items across categories such as electronics, fashion, beauty, food, and baby products. In many major cities, delivery times have been reduced to under 48 hours.
For instance, JD Super’s partnership with Raub of Malaysia enables the import of Musang King durians, which are harvested at peak ripeness and air-shipped with cold chain logistics for delivery within 24 hours. Additionally, JD.com also secured an early supply of Chilean cherries, available since October, which can be delivered in as little as 30 minutes in many areas through JD NOW, its on-demand retail service.
JD.com’s “JD National Pavilions” program, which features over 150 country-themed flagship stores from more than 70 countries and regions, continues to be a cornerstone of its import strategy. Supported by embassies and reputable organizations, this initiative offers Chinese consumers access to premium products and cultural experiences from around the world. In April, JD launched the JD National Pavilion of Mali, introducing popular items like shea butter and garnering over 40,000 followers.
Expanding Healthcare and Logistics Partnerships
JD Health is also making strides at CIIE by strengthening partnerships with leading global healthcare companies, including Merck, Bayer, and Roche. As “China’s premier online health access point,” JD Health is committed to integrating digital and physical healthcare resources to improve access and convenience for patients.
Key collaborations include initiatives with Haleon to promote brain health and anti-aging for the “silver economy,” with MSD China on a digital diabetes management model, and with Teva Pharmaceuticals to provide patient education for conditions such as tardive dyskinesia (TD) and Huntington’s disease (HD).
On the logistics front, JD Logistics announced plans to double its overseas warehouse space by 2025 and expand its network of bonded and direct mail warehouses. JD Express now serves over 60 countries, enhancing cross-border delivery efficiency and supporting both brands and consumers.
Through these efforts, JD.com reaffirms its commitment to sourcing and delivering authentic, high-quality imported products to Chinese consumers, supported by an advanced supply chain that ensures a superior shopping experience.
(vivian.yang@jd.com)
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