Sep 29, 2020|
JD Partners with Xpeng Motors To Install Charging Piles
by Kelly Dawson
JD.com has signed an agreement with Xpeng Motors, an electric vehicle startup that recently raised $1.5 billion in an initial public offering on the New York Stock Exchange. As part of the agreement, JD Service Plus will provide Xpeng’s customers with integrated and fully managed services for their electric vehicles, including measurement, installation, maintenance and after-sales service of home charging piles, which are typically used for single-vehicle charging.
Xpeng Motors is committed to providing premium services, and its decision to partner with JD Service Plus was taken with care, an Xpeng spokesperson said.
“We were very cautious in choosing a partner for home charging services, because this is an important part of the car owner’s consumer experience,” he said.
With a fully integrated national service network, efficient response time and standardized high-quality service capability, JD Service Plus is empowering partners by assisting emerging industries in solving common pain points—like the question of how new electric vehicle owners will charge their vehicles with limited space and knowledge about whether their parking garage has the correct conditions for installation, for example.
To address these concerns, JD Service Plus offers “one-click, worry-free services”, with the ability to provide full-scale services across China, including assessment and installation within 72 hours, and repair and maintenance. The company’s fulfillment rate is 100%, with 100% positive feedback. Customers can expect two-year warranty service, and a response from customer service within 1 hour when reporting issues.
Additionally, JD Service Plus will provide intelligent storage management solutions for Xpeng Motors’ household charging piles, relying on the powerful warehousing resources of JD Logistics. The company will be able to arrange goods in advance, and install nearby according to actual demand to ensure faster response times. As demand has increased, after-sales logistics costs have decreased, which means lower costs for consumers too.
On September 28th, one electric vehicle owner in Beijing’s Shijingshan District experienced the company’s commitment to premium services first-hand, when JD Service Plus installed a new home charging pile for his electric vehicle.
“From the preliminary survey site to the installation, the engineers were professional, meticulous and standardized,” said the customer, Mr. Liu. “They even helped me clean up the site after the installation, which made me feel very relieved.” He gave the services a five-star rating.
In recent years, the electric automobile industry has gained more and more attention in China. During this year’s National Two Sessions (National People’s Congress and National People’s Political Consultative Conference), a government work report pointed to the importance of “building charging piles and promoting electric vehicles” as an important component of strengthening the infrastructure of this emerging industry. In response, government entities across China pledged to devote resources toward supporting this goal. This year the State Grid plans to invest RMB 2.7 billion yuan and add 78,000 charging piles with 53,000 in residential areas. Additionally, Shanghai, Henan, Shandong, Sichuan and other places have introduced development plans for household charging piles, introducing supporting policies such as electricity subsidies and simplified procedures.
As a result of the new partnership, JD Service Plus and Xpeng Motors are poised to set a benchmark for high-quality service in this emerging industry.
(kellydawson@jd.com)
Nov 7, 2024|
CIIE 2024: JD.com to Expand Imports of Specialty Brands, Strengthen Healthcare Partnerships, and Enhance Logistics
At the 7th China International Import Expo (CIIE) on November 5, JD Super, the supermarket division of JD.com, announced a major initiative to broaden its selection of imported specialty. Over the next three years, JD Super plans to introduce over 1,000 new international brands to meet the increasing demand for high-quality, diverse imported goods.
Meeting the Growing Demand for Quality Imports
According to JD Worldwide’s “White Paper on 2024 China Cross-Border Consumption Trends,” more than 80% of Chinese consumers are interested in imported products, with many prioritizing authenticity, quality, and fast delivery. In response, JD has significantly expanded its range of international offerings. During the ongoing Singles’ Day Grand Promotion, sales of cross-border products have surged, with more than 600 brands experiencing a sales increase of over 100% compared to last year.
Strengthening High-Quality Food Partnerships
Demonstrating JD.com’s commitment to sourcing high-quality products, JD Super signed a new procurement agreement at CIIE with Huadong Foods and Teys, a major Australian beef brand under Cargill. Under this agreement, JD Super and Huadong Foods will procure $50 million of Teys beef throughout 2025. This partnership underscores JD’s strategy of collaborating with trusted suppliers to provide high-quality, affordable beef to Chinese consumers.
Delivering Authentic Global Goods Efficiently
JD Logistics has built a robust logistics network that spans bonded, direct mail, and overseas warehouses, facilitating fast deliveries of imported items across categories such as electronics, fashion, beauty, food, and baby products. In many major cities, delivery times have been reduced to under 48 hours.
For instance, JD Super’s partnership with Raub of Malaysia enables the import of Musang King durians, which are harvested at peak ripeness and air-shipped with cold chain logistics for delivery within 24 hours. Additionally, JD.com also secured an early supply of Chilean cherries, available since October, which can be delivered in as little as 30 minutes in many areas through JD NOW, its on-demand retail service.
JD.com’s “JD National Pavilions” program, which features over 150 country-themed flagship stores from more than 70 countries and regions, continues to be a cornerstone of its import strategy. Supported by embassies and reputable organizations, this initiative offers Chinese consumers access to premium products and cultural experiences from around the world. In April, JD launched the JD National Pavilion of Mali, introducing popular items like shea butter and garnering over 40,000 followers.
Expanding Healthcare and Logistics Partnerships
JD Health is also making strides at CIIE by strengthening partnerships with leading global healthcare companies, including Merck, Bayer, and Roche. As “China’s premier online health access point,” JD Health is committed to integrating digital and physical healthcare resources to improve access and convenience for patients.
Key collaborations include initiatives with Haleon to promote brain health and anti-aging for the “silver economy,” with MSD China on a digital diabetes management model, and with Teva Pharmaceuticals to provide patient education for conditions such as tardive dyskinesia (TD) and Huntington’s disease (HD).
On the logistics front, JD Logistics announced plans to double its overseas warehouse space by 2025 and expand its network of bonded and direct mail warehouses. JD Express now serves over 60 countries, enhancing cross-border delivery efficiency and supporting both brands and consumers.
Through these efforts, JD.com reaffirms its commitment to sourcing and delivering authentic, high-quality imported products to Chinese consumers, supported by an advanced supply chain that ensures a superior shopping experience.
(vivian.yang@jd.com)
A Grandma, a JD Courier, and Handmade Mooncakes
