Sep 29, 2020|
A Grandma, a JD Courier, and Handmade Mooncakes
by Ella Kidron
Ahead of this Mid-Autumn Festival (a traditional Chinese holiday for family reunion and eating mooncakes), JD courier Qingfeng Wang received an unexpected phone call which ended in him hand-making mooncakes with a customer. “What type of mooncakes do young people like?” An 80-year old customer in the area that Wang services was on the other end of the line asking in anticipation. In the last half year, she has come to rely on Wang for help after earning his trust, and is accustomed to calling him whenever she has questions.
He couldn’t help but wonder to himself: “Why did she suddenly want to know what kind of mooncakes young people liked?” It wasn’t until Wang arrived at the elderly woman’s home that he suddenly understood that, with the festival approaching, she was determined to hand make mooncakes for her granddaughter, Zhongjie Xu (许钟杰) working in Xi’an. “She has liked sweet treats since she was little, and I want to surprise her.”
He arrived at the woman’s house, and the two spent time browsing various mooncake molds available online, carefully considering each one. They eventually settled on several molds, including ones with images of Peppa pig, a rabbit and a kitty claw, as creative mooncakes tend to appeal to young people. Wang was well-aware that in her old age, moving about would get more challenging, so much so that her children usually deliver food to her. The woman’s wish was simple, but he knew that making it a reality on her own might pose challenges. Even though he’d never tried his hand at mooncakes, determine to help her out, Wang went online to figure out how to make them. When the goods arrived, Wang didn’t waste a minute in delivering them and the two went straight to work. Wrapping the mooncakes was not an easy job, but the elderly woman remained extremely meticulous throughout, determined to get it exactly right.
JD courier Qingfeng Wang and customer making mooncakes
When they were done, the woman looked at the plate of handmade mooncakes and exclaimed, “My granddaughter was always by my side when she was little. At that time my hands and feet were still deft, so every year when she told me she wanted to eat mooncakes, I would quickly be able to make them.” She added that this time by making the mooncakes, she wanted to remind her granddaughter of the taste of her childhood. Upon receiving the mooncakes, Xu felt surprised yet guilty that she hadn’t gone to accompany her grandmother on account of a work commitment.
Wang also felt the extra effort was totally worth it. “I never realized that I’d be able to take this opportunity to learn how to make mooncakes.” He recalled the first time that he made a delivery to the elderly woman. Xu had specifically given him a call to explain that her grandmother had experienced physical difficulty and ask if she could trouble him to bring the package into the house. The elderly woman and Wang have been in close contact ever since. Not only has he provided a service, but, in a true JD fashion, he frequently goes above and beyond to deliver trust with a warm heart.
Mar 22, 2024|
Sportano and JD Logistics Collaboration Boosts Operational Efficiency by 200%
Sportano, the fast-growing Poland-based multi-brand sports retailer, and JD Logistics (also known as JINGDONG Logistics), a global leader in logistics and supply chain solutions, announced a significant 200% increase in Sportano’s warehouse operational efficiency since their collaboration began in 2023.
Sportano stands out as a comprehensive destination for sports enthusiasts, offering an extensive range of sporting equipment, apparel, and accessories from leading brands. As a digital-first retailer, Sportano has expanded its reach across Europe with its robust online platform, complemented by its inaugural brick-and-mortal location in Warsaw, Poland, launched in 2022. The retailer’s rapid growth underscored its need for omnichannel logistics support so it could continue providing exceptional customer service to sports enthusiasts across Europe.
The collaboration between Sportano and JD Logistics has effectively addressed Sportano’s logistical challenges, including managing a vast and varied inventory of over 100,000 product types, ranging from small items like fishhooks to larger items such as skis and tents. The seasonal nature of sporting goods and the need for omnichannel fulfillment further complicated the logistics process.
JD Logistics introduced a suite of advanced technological solutions, including the deployment of Automated Guided Vehicles (AGV) equipped with flexible and interchangeable storage receptacles. This innovative approach, coupled with an independently developed intelligent Warehousing Control System (WCS), has enabled efficient management of Sportano’s inventory, accommodating seasonal fluctuations and streamlining both direct-to-consumer and business-to-business orders.
The partnership between JD Logistics and Sportano has not only boosted Sportano’s operational efficiency by 200% but also set new standards for logistics excellence in the sports retail sector. The integration of cutting-edge technology and intelligent systems has transformed Sportano’s warehouse operations, ensuring more vigorous, flexible, and efficient order fulfillment.
Mengyao Chen, director of international business development at JD Logistics’ innovation lab JDL-X, said, “We are proud to partner with Sportano and apply our logistics expertise to tackle the unique challenges of the sports retail industry. This collaboration underscores our commitment to innovation and our ability to enhance operational efficiency for our clients.”
Tomasz Kupidura, Chief Logistics Officer at Sportano, said, “Working with JD Logistics has revolutionized our logistics operations, enabling us to meet our customers’ needs more effectively and efficiently. This partnership has been instrumental in our growth and success across the European market.”
JD Logistics’ technology products and solutions have garnered significant acclaim among external clients across diverse industries, including electronics, industrials, apparel, medicine, and automobiles, with logistics technology projects launched in over ten countries and regions globally, spanning Asia, Europe, Oceania, and North America. By bringing its expertise to international markets, JD Logistics aims to redefine global logistics standards, advancing intelligent supply chain capabilities and driving innovation in the industry.
Mar 15, 2024|
JD Logistics Announces Major Expansion of International Express Delivery Service
JD Logistics, the logistics arm of JD.com (also known as Jingdong), today announced a significant expansion of its international express delivery service. This expansion extends the service’s reach from initial hubs in Guangzhou and Shenzhen to nearly every district within China, offering an express delivery experience from China to global destinations for both individuals and businesses.
First launched in December 2023, JD’s international express delivery service has been utilized for sending a variety of products including documents, apparel and more, with the United States, United Kingdom, and Germany emerging as the top three destinations. The service not only processes individual orders but also caters to the needs of overseas consumers and merchants, ensuring a seamless and efficient logistics solution that spans continents.
JD Logistics is committed to leveraging our extensive network and logistics expertise to provide fast, reliable, and high-quality logistics services. Leveraging JD’s in-house couriers and logistics transportation network, the international express delivery service offers one-hour doorstep pick-up. Additionally, through JD’s air and land transportation network, international express shipments are prioritized and trackable throughout the journey.
JD.com is actively expanding its international supply chain and logistics capabilities. A recent collaboration with Geopost has enabled JD to develop comprehensive shipping solutions between China and Europe, setting a new benchmark in logistics excellence. Further amplifying its international footprint, JD’s partnership with Evri, the U.K.’s largest dedicated parcel delivery company, will facilitates the process for European businesses to access JD.com’s marketplace and connect with a broad Chinese consumer base.
Additionally, JD is adapting its highly efficient warehousing model, proven successful in China, to meet industry demands throughout Europe, North America, the Middle East, Southeast Asia, and Australia. Notably, JD Logistics’ overseas warehousing operations already offer same-day fulfillment services in key European markets, including Germany, the Netherlands, France, the U.K., Spain, and Poland, while ensuring rapid two-to-three-day delivery across 90% of regions in the United States.
JD Logistics’ venture into international express delivery is a natural extension of its existing capabilities. Over the past decade, the company has transformed the delivery landscape in China by pioneering same- and next-day delivery, setting a new standard of service for nearly 600 million consumers. This unmatched efficiency is achieved through JD Logistics’ six highly synergized logistics networks, encompassing warehousing, line-haul transportation, last-mile delivery, bulky item delivery, cold chain logistics, and cross-border logistics.
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