Nov 30, 2020|
JD Pharmacy Closes the Digital Gap for Elderly People
by Vivian Yang
At a JD pharmacy store in Jinan, Shandong province, Ms. Zhang, 78, was sitting in the lounge inside the store to get her blood pressure checked by one of the assistants. At the same time, another store assistant was helping her to verify prescriptions with the pharmacist and fetch her medicines at the counter. About 10 minutes later, with the help of the assistants, Ms. Zhang left the store with her medicines and health suggestions provided by the pharmacy’s staff.
Such scene is a common practice in JD Health’s brick-and-mortar pharmacies in Shangdong province, said Junhong Liu, a staff member in charge of the operations of JD pharmacy’s chain stores in the province where eight of JD Health’s self-operated offline pharmacy stores are in operation.
JD pharmacy store in Jinan, Shandong province
While younger Chinese people have embraced the convenience of digital technologies such as online shopping, digital payment and telemedicine, many elderly people are at risk of being left behind.
To narrow the digital gap for the aging population, the Chinese government has recently issued specified plans to help elderly people to overcome barriers to using smart technologies while maintaining traditional services for them. JD’s pharmacy assistance to elderly is a good example.
“Despite of limited space of our store, we created this special lounge area for elderly customers who have difficulties moving around,” said Liu. “No matter if they have digital or paper prescriptions, our staff will provide thoughtful services for their entire medicine buying process.”
An assistant of JD pharmacy is guiding an elderly customer to make online medicine orders
For elderly customers like Ms. Zhang, getting to grips with high-tech robots is no easy feat. Inside the pharmacy chain stores, JD’s intelligent health screening robot can detect users’ body conditions and monitor blood pressure, oxygen, sugar level and ECG. Many elderly customers are curious about the machine but are often at a loss as to how to handle it.
JD Health’s intelligent health screening robot
One of the main jobs for JD pharmacy’s assistants is to guide elderly customers to scan the robot’s QR code, follow its instructions to do the tests and print their health reports.
“By using this machine, as an elderly person, I have not only experienced advanced technology, but also gained confidence,” said one elderly woman who lives by herself. “Learning new things doesn’t seem that difficult. JD is being very helpful to us. ”
For the pharmacy staff, there’s no better reward than customers’ recognition. Liu said that they are creating more and more healthcare support for elderly customers, such as offering them health drinks in the store, and hosting free lectures to promote health knowledge.
One JD pharmacy provide assistances to convenience elderly customers’ medicine services
“These lectures are highly welcomed by our elderly customers as they have strong demand but limited channels to access them.” The latest lecture topic we organized focused on the mental health of elderly people. There will be more and more such activities in the future, said Liu.
Apr 18, 2024|
JD.com Awarded 2024 INFORMS Prize for Excellence in Operations Research and Analytics
JD.com is honored to announce that it has been awarded the 2024 INFORMS Prize. This recognition makes JD.com the first Asia-based enterprise to receive the award, highlighting its pioneering use of advanced analytics and operations research/management sciences (OR/MS) within its business operations.
The INFORMS Prize is awarded an organization that has repeatedly applied the principles of advanced analytics and OR/MS in pioneering, varied, novel, and lasting ways. Previous recipients include Walmart, Wayfair, Amazon, UPS, Booz Allen Hamilton, BNSF Railway, Walt Disney Company, U.S. Air Force, General Motors, Intel, HP, IBM, Ford, Procter & Gamble and GE Research.
Speaking on behalf of the selection committee, Mehmet Gumus, 2024 INFORMS Prize committee chair, remarked: “JD.com is showcasing data science as a source of business success and a necessary element to achieve customer satisfaction with continuous and dedicated practice. JD.com is truly deserving of this prestigious prize, and the entire O.R. and analytics community joins INFORMS in thanking them for their priceless contributions to the field and the business world.”
JD.com’s commitment to enhancing operational efficiency and customer service through OR/MS has been integral to its success. The company has developed an independently managed intelligent supply chain system that utilizes cutting-edge operations research algorithms to optimize warehouse management and logistics operations. This includes the operation of hundreds of intelligent warehouses and dozens of “Asia No. 1” intelligent logistics parks.
“We are honored to accept the INFORMS Prize and will continue to be steadfast in our dedication to leveraging the transformative potential of operations research,” said Sandy Xu, CEO of JD.com. “Our company’s supply chain not only aims to lead the industry, but also enhance the efficiency and well-being of our entire ecosystem.”
By the end of the fourth quarter of 2023, JD’s supply chain infrastructure assets had grown to RMB 153.8 billion, an increase of 16% year-on-year. Managing over 10 million self-operated SKUs, JD has achieved a global leading average inventory turnover of 30.3 days. This operational prowess enables JD to fulfill 95% of retail orders within 24 hours, significantly enhancing customer satisfaction and setting new standards in the industry.
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JD Super’s Ninth Annual “Baby Party” Campaign: Supporting Families with Newborns
JD Super, JD.com’s omni-channel supermarket division, successfully concluded its ninth annual “Baby Party” campaign, which ran from April 1st to 14th. Collaborating with leading brands from home and abroad, the campaign introduced new products and services designed to improve the shopping experience and reduce expenses for families with newborns.
Pioneering services included the “Fresh Milk Powder Express,” guaranteeing delivery of farm-to-consumer baby formula within 28 days, and the “Free Diaper Offers for Newborns” initiative, set to distribute one million diaper packs annually. Moreover, the “Life’s First Bottle” project significantly reduces the costs of high-quality milk bottles by offering them exclusively online at a 50% discount.
JD Super’s specialized after-sales services extend to over 90% of the company’s self-operated products, offering services such as free returns or exchanges. Another highlight was the introduction of the Chun Rui milk formula, developed in partnership with Feihe, a leader in infant milk production. This collaboration ensures top-quality products at better value for families.
Additionally, JD Super launched an online portal dedicated to public welfare activities, which promotes cost-saving measures, shares knowledge on baby care, and supports charity initiatives.
As part of its commitment to philanthropy, JD Super donated essential baby supplies valued at over one million yuan to 1,000 families in the economically disadvantaged Liangshan Yi Autonomous Prefecture of Sichuan Province, supporting local parents in this region.
The 2024 Report on Cost of Childbearing and Childrearing in China shed light on the challenges faced by parents, including limited free time and growing anxiety over rising costs and product safety. JD Super aims to mitigate some of these concerns by providing support to families nationwide.
In-Depth Report: Embracing Changes in China’s Mother and Baby Product Market
