Jun 28, 2022|
JD Report: China’ s Eye-Care Market Has Huge Potential
by Vivian Yang
China’s eye-care products and services market is predicted to be the next big thing, according to a report issued by JD.com’s Consumption and Industrial Development Research Institute on June 20th.
According to the report, the company’s sales data from this January to May showed that the amount of online ophthalmic consultations on JD Health rose over 90 percent YoY, and transaction volume of relevant products for internal administration and external use increased by 173 percent and 210 percent YoY respectively.
The rapid expansion of consumer groups and their use cases have propelled the boom, said Zhenzhen Chai, senior researcher of the institute, noting that people’s heavy use of digital products has led to rising eye problems such as myopia, eye fatigue and dry eyes among all age groups, who desire new treatments that more effectively treat the conditions.
Not only are elderly people seeking eye health support on JD Health; students (16 percent) and office workers (25 percent) who spend long hours watching screens compose a large part of consumers for eye-care products, also account for a significant portion of customers. They need both long-term and convenient products that can be applied at any time – in homes, offices, schools, for exercising outdoors, and while driving and other scenarios. This is widening the market for product makers to improve and extend their product ecosystem while ensuring their quality and safety given the particularity of eye use, said Zhen.
In terms of product preferences from different age groups, younger people choose more products for external use with steam eye masks, eye massagers and warm eye masks being the top three products, with 501 percent, 111 percent and 109 percent YoY sales increases respectively.
Consumers from China’s fifth-tier cities and below are the largest group of eye-care product shoppers on JD.com, representing 36 percent of all users; and people from the first to fourth-tier cities range from 22 to 9 percent respectively.
At the same time, people of a wider age spectrum are becoming accustomed to asking for an ophthalmologist online before going to the hospital, with 42 percent of users aged from 26 to 35, and 10 percent from 46 to 55. The role of telemedicine with AI technology in triage and assisting the whole process of health management has been further acknowledged on the market.
According to the report, the most popular eye care services booked on JD Health are femtosecond laser surgery for myopia, prescription for Ortho-K lenses, and the examination service before ophthalmic surgery.
Sep 13, 2024|
JD.com Showcases Cutting-Edge Supply Chain Innovations at 2024 China International Fair for Trade in Services (CIFTIS)
JD.com unveiled its latest digital supply chain technology advancements at the 2024 China International Fair for Trade in Services (CIFTIS), held in Beijing from September 12 to 16. As a global partner of CIFTIS for the fifth consecutive year, JD.com demonstrated its commitment to driving digital transformation across industries. Notably, JD Cloud’s digital human powered by its ChatRhino (or Yanxi in Chinese) large language model (LLM) and JD Health’s Dermatology Service Platform were recognized with the “China Service Practice Case” and “Innovation Demonstration Case” awards, respectively.
JD Cloud’s ChatRhino AI digital human, a pioneering innovation in the field, played a key role during JD.com’s 618 Shopping Festival, becoming the first large-scale commercialized digital human in the industry. Developed entirely in-house, ChatRhino has supported over 5,000 brands, increased off-peak hours’ conversion rates by over 30%, and logged more than 400,000 hours of live streaming with a reach of over 100 million viewers and more than five million user interactions, the digital human has driven over RMB 10 billion in gross merchandise value.
In April 2023, JD Health launched China’s first online skin hospital, featuring over 6,000 registered doctors, including more than 3,500 from top-tier hospitals. Using JD Health’s Jingyi Qianxun (京医千询) LLM, the platform integrates vast medical expertise to deliver smart diagnostic support. The Dermatology Service Platform streamlines the diagnostic process at every stage of patient care, improving treatment efficiency while maintaining the highest standards of medical care.
At CIFTIS 2024, JD.com also introduced several breakthrough retail technologies, including JD.Vision, an early native application for Apple Vision Pro; Jingyan （京言）, an AI assistant for e-commerce; and Jingdiandian （京点点）, an AIGC-powered content generation platform. JD Logistics presented a virtual logistics park leveraging digital twin technology to simulate operations such as storage, packaging, sorting, and highlighted carbon-neutral logistic park practices. JD Industrials launched the “TAIPU”(太璞) digitally intelligent supply chain solution, tailored to optimize demand, procurement, fulfillment, and operations for industrial products. Additionally, JD Finance presented its suite of digital financial products and services, including consumer finance, payments, and wealth management.
JD’s exhibition also highlighted its digital and physical supply chain integration advancements across various business sectors. Key initiatives included cross-border e-commerce operations through JD Worldwide, omnichannel retail by ochama (JD.com’s Europe-based brand), country-specific online flagship stores known as JD National Pavilions, and on-demand retail and instant delivery service under JD NOW. These innovations attracted significant attention and reinforced JD.com’s leadership in advancing the digital transformation of supply chains.
(vivian.yang@jd.com)
Over 1,500 Nutrition Brands on JD Health Doubled Sales YoY during JD618 Grand Promotion
