by Rachel Liu

JD Super, JD’s online supermarket, has won the 2020 Most Satisfied Retailer and Supplier Award announced by Dongfang Fast Moving Consumer Goods Center and Kuaixiaopin.net on September 26^th. JD Super ranks top in categories including cost, credit, process management, marketing campaigns and more.

The survey was compiled over three months from interviews with over 100 executives from suppliers, and the votes of over 100,000 netizens. JD Super stood out, ranking No.1 among retailers and ecommerce platforms, in a clear indication that the platform’s model is not only approved by partners and media, but also by a wide range of consumers.

JD Super has extended its ability on big data, marketing and supply chain to help partners with digital transformation and achieve better performance on the platform. In the first half of 2020, over 10,000 consumer goods brands achieved over 100% YOY sales increases on JD, and over 20 brands saw sales surpass RMB 1 billion yuan. During the recent 9.9 Shopping Festival, sales of JD Super increased 128% YOY, over 300 million diapers, over 30,000 tons of milk and over 5.85 million hairy crabs were sold. As Mid-Autumn Festival is approaching, sales of time-honored mooncake brands including Daoxiangcun (稻香村), MX Cake (美心), and Guangzhou Restaurant (广州酒家) increased over five times YOY from August 19^th to September 17^th, and sales of C2M mooncakes increased over five times too.

This September, JD Super announced that it expects to achieve annual sales of over RMB 800 billion yuan by 2023. JD Super also upgraded their strategy from “TOUCH” to “TOUCH +”, which aims to integrate offline and online products and services to serve customers’ needs, optimize supply chain capability, and reach out to customers through omnichannel marketing with more targeted customer operations. With the new strategy, JD Super hopes to work with partners to achieve sustainable growth and provide customers a premium experience across different channels, categories and scenarios.

Besides the 2020 Most Satisfied Retailer and Supplier Award, JD Super also won over 20 awards in the advertisement and marketing category in the same competition; and won four medals in the 2020 Modern Advertising Awards announced earlier this month.

 

(liuchang61@jd.com)