Feb 19, 2020|
JD Transports Overseas Relief Supplies to Wuhan
by Ling Cao
During the coronavirus outbreak, JD in cooperation with its partners, such as Cosco Shipping, has helped institutions from the UK, US, and Indonesia transport donations to hospitals in Wuhan.
JD Logistics, which operates an in-house nationwide logistics network covering 99% of the population, has been critical in helping international organizations such as the North American E-Commerce Logistics Association, University of Southern California Beijing Alumni Association, Sino-Hellenic Investors’ Confederation and the Canada Hubei Chamber of Commerce in Quebec, Canada, among others, transport three millions masks, 300,000 sets of medical protective clothing, and 100,000 pairs of protective goggles to Wuhan and the surrounding areas via local delivery in China.
1,800 sets of medical protective clothing, nearly 8,500 pairs of gloves and 70 pairs of goggles from the UK to Wuhan in less than three days
It took less than three days for JD to deliver 1,800 sets of medical protective clothing, nearly 8,500 pairs of gloves and 70 pairs of goggles from the UK to Wuhan. The company’s free support made possible the delivery of this aid, organized by a UK task force made up of several different universities’ student groups and alumni associations, including the Cambridge Chinese Students’ Association (CCSA), the Oxford CSA, the Peking University Alumni Association, and the Huazhong University of Science and Technology (HUST) Alumni Association.
JD is also helping US organizations deliver over 500,000 masks and 11,000 sets of medical protective clothing from the US to Wuhan. Divided into three shipments, the first donation is already on the way from Los Angeles to Wuhan Union Hospital. The remainder of the donation will set off soon from the US and Mexico, also destined for hospitals in Wuhan.
With JD’s support, 60,000 3M masks have been transported from Indonesia to Wuhan. They were shipped by air and then traveled via rail and road from Jakarta, Indonesia to customs in Guangzhou, before reaching Wuhan.
International business shippings often face challenges related to reliable transportation and customs clearance. JD and its partners have helped businesses to facilitate customs clearance, and to ensure that once donations reach China, they make it to hospitals in Wuhan in good condition and as quickly as possible. Yulei Liu, head of Faxin delivery station at Beijing nearest to the airport, said, “Goods that can be shipped by air are shipped by air to ensure that they can get to Wuhan as fast as possible. We’re all in this fight together.”
While keeping both aid and other goods flowing to Hubei and the rest of China, JD has also instituted several measures to support importing merchants during the coronavirus period. This includes subsidies and giving priority to shipments from high demand export centers in Australia, the US, Canada, Japan, South Korea, Germany, and the UK. Shipments from merchants using JD’s integrated bonded warehouse and delivery service are receiving priority fulfillment. To ensure that merchants without reliable delivery options can also access its services, JD has also opened an expedited sign up process.
(ling.cao@jd.com)
Apr 18, 2024|
JD.com Awarded 2024 INFORMS Prize for Excellence in Operations Research and Analytics
JD.com is honored to announce that it has been awarded the 2024 INFORMS Prize. This recognition makes JD.com the first Asia-based enterprise to receive the award, highlighting its pioneering use of advanced analytics and operations research/management sciences (OR/MS) within its business operations.
The INFORMS Prize is awarded an organization that has repeatedly applied the principles of advanced analytics and OR/MS in pioneering, varied, novel, and lasting ways. Previous recipients include Walmart, Wayfair, Amazon, UPS, Booz Allen Hamilton, BNSF Railway, Walt Disney Company, U.S. Air Force, General Motors, Intel, HP, IBM, Ford, Procter & Gamble and GE Research.
Speaking on behalf of the selection committee, Mehmet Gumus, 2024 INFORMS Prize committee chair, remarked: “JD.com is showcasing data science as a source of business success and a necessary element to achieve customer satisfaction with continuous and dedicated practice. JD.com is truly deserving of this prestigious prize, and the entire O.R. and analytics community joins INFORMS in thanking them for their priceless contributions to the field and the business world.”
JD.com’s commitment to enhancing operational efficiency and customer service through OR/MS has been integral to its success. The company has developed an independently managed intelligent supply chain system that utilizes cutting-edge operations research algorithms to optimize warehouse management and logistics operations. This includes the operation of hundreds of intelligent warehouses and dozens of “Asia No. 1” intelligent logistics parks.
“We are honored to accept the INFORMS Prize and will continue to be steadfast in our dedication to leveraging the transformative potential of operations research,” said Sandy Xu, CEO of JD.com. “Our company’s supply chain not only aims to lead the industry, but also enhance the efficiency and well-being of our entire ecosystem.”
By the end of the fourth quarter of 2023, JD’s supply chain infrastructure assets had grown to RMB 153.8 billion, an increase of 16% year-on-year. Managing over 10 million self-operated SKUs, JD has achieved a global leading average inventory turnover of 30.3 days. This operational prowess enables JD to fulfill 95% of retail orders within 24 hours, significantly enhancing customer satisfaction and setting new standards in the industry.
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JD Super’s Ninth Annual “Baby Party” Campaign: Supporting Families with Newborns
JD Super, JD.com’s omni-channel supermarket division, successfully concluded its ninth annual “Baby Party” campaign, which ran from April 1st to 14th. Collaborating with leading brands from home and abroad, the campaign introduced new products and services designed to improve the shopping experience and reduce expenses for families with newborns.
Pioneering services included the “Fresh Milk Powder Express,” guaranteeing delivery of farm-to-consumer baby formula within 28 days, and the “Free Diaper Offers for Newborns” initiative, set to distribute one million diaper packs annually. Moreover, the “Life’s First Bottle” project significantly reduces the costs of high-quality milk bottles by offering them exclusively online at a 50% discount.
JD Super’s specialized after-sales services extend to over 90% of the company’s self-operated products, offering services such as free returns or exchanges. Another highlight was the introduction of the Chun Rui milk formula, developed in partnership with Feihe, a leader in infant milk production. This collaboration ensures top-quality products at better value for families.
Additionally, JD Super launched an online portal dedicated to public welfare activities, which promotes cost-saving measures, shares knowledge on baby care, and supports charity initiatives.
As part of its commitment to philanthropy, JD Super donated essential baby supplies valued at over one million yuan to 1,000 families in the economically disadvantaged Liangshan Yi Autonomous Prefecture of Sichuan Province, supporting local parents in this region.
The 2024 Report on Cost of Childbearing and Childrearing in China shed light on the challenges faced by parents, including limited free time and growing anxiety over rising costs and product safety. JD Super aims to mitigate some of these concerns by providing support to families nationwide.
JD.com Launches Smart Body Temperature Screening System
