Jan 14, 2021|
JD Works with JDDJ to Provide One-hour Delivery on Mobile Phones
by Rachel Liu
JDDJ (JD Daojia, a local on-demand retail platform under Dada Group) published its 2020 White Paper, “On-demand Consumption of Mobile Phones”, which is the first O2O mobile phone industry report about on-demand consumption of mobile phones. The report pointed out that JD’s Omnichannel Fulfillment program has played an important role in JDDJ’s one-hour delivery service.
Through the program, JD and JDDJ jointly built an omnichannel ecosystem. When customers shop for mobile phones on JD, they are able to make orders from JDDJ, and enjoy one-hour delivery service provided by Dada Now.
Seeing that consumers, especially young consumers are demanding quicker fulfillment times, JDDJ worked with JD and over 6,000 stores in China to build the one-hour mobile phone delivery network. “One-hour delivery will not just be a demand, but a habit. We have seen many customers want to get the newly released mobile phones as soon as possible. What’s more, mobile phones have a mature offline store system and supply chain, which means there is a lot of potential for on-demand retail.” said Guangsen Mou, general manager of JDDJ’s Fashion and Digital Electronics Business Department.
“Dada group is an important omnichannel partner of JD Retail. The on-demand delivery service that we jointly create can provide better shopping experience for customers and improve the turnover rate for retailers. We want to leverage our advantages in logistics and supply chain to reach customers directly.” said Daniel Tan, president of JD Mobile Devices.
JD also opened its traffic and marketing resources and provided access to its over 440 million customers for JDDJ to achieve an omnichannel experience and provide more options for JD customers. The omnichannel program helped both JD and JDDJ improve sales of mobile devices – according to data of JDDJ, sales of mobile phones generated from JD’s Omnichannel Fulfillment program on Dec. 12 were twice the sales on Nov. 11.
Nov 7, 2024|
CIIE 2024: JD.com to Expand Imports of Specialty Brands, Strengthen Healthcare Partnerships, and Enhance Logistics
At the 7th China International Import Expo (CIIE) on November 5, JD Super, the supermarket division of JD.com, announced a major initiative to broaden its selection of imported specialty. Over the next three years, JD Super plans to introduce over 1,000 new international brands to meet the increasing demand for high-quality, diverse imported goods.
Meeting the Growing Demand for Quality Imports
According to JD Worldwide’s “White Paper on 2024 China Cross-Border Consumption Trends,” more than 80% of Chinese consumers are interested in imported products, with many prioritizing authenticity, quality, and fast delivery. In response, JD has significantly expanded its range of international offerings. During the ongoing Singles’ Day Grand Promotion, sales of cross-border products have surged, with more than 600 brands experiencing a sales increase of over 100% compared to last year.
Strengthening High-Quality Food Partnerships
Demonstrating JD.com’s commitment to sourcing high-quality products, JD Super signed a new procurement agreement at CIIE with Huadong Foods and Teys, a major Australian beef brand under Cargill. Under this agreement, JD Super and Huadong Foods will procure $50 million of Teys beef throughout 2025. This partnership underscores JD’s strategy of collaborating with trusted suppliers to provide high-quality, affordable beef to Chinese consumers.
Delivering Authentic Global Goods Efficiently
JD Logistics has built a robust logistics network that spans bonded, direct mail, and overseas warehouses, facilitating fast deliveries of imported items across categories such as electronics, fashion, beauty, food, and baby products. In many major cities, delivery times have been reduced to under 48 hours.
For instance, JD Super’s partnership with Raub of Malaysia enables the import of Musang King durians, which are harvested at peak ripeness and air-shipped with cold chain logistics for delivery within 24 hours. Additionally, JD.com also secured an early supply of Chilean cherries, available since October, which can be delivered in as little as 30 minutes in many areas through JD NOW, its on-demand retail service.
JD.com’s “JD National Pavilions” program, which features over 150 country-themed flagship stores from more than 70 countries and regions, continues to be a cornerstone of its import strategy. Supported by embassies and reputable organizations, this initiative offers Chinese consumers access to premium products and cultural experiences from around the world. In April, JD launched the JD National Pavilion of Mali, introducing popular items like shea butter and garnering over 40,000 followers.
Expanding Healthcare and Logistics Partnerships
JD Health is also making strides at CIIE by strengthening partnerships with leading global healthcare companies, including Merck, Bayer, and Roche. As “China’s premier online health access point,” JD Health is committed to integrating digital and physical healthcare resources to improve access and convenience for patients.
Key collaborations include initiatives with Haleon to promote brain health and anti-aging for the “silver economy,” with MSD China on a digital diabetes management model, and with Teva Pharmaceuticals to provide patient education for conditions such as tardive dyskinesia (TD) and Huntington’s disease (HD).
On the logistics front, JD Logistics announced plans to double its overseas warehouse space by 2025 and expand its network of bonded and direct mail warehouses. JD Express now serves over 60 countries, enhancing cross-border delivery efficiency and supporting both brands and consumers.
Through these efforts, JD.com reaffirms its commitment to sourcing and delivering authentic, high-quality imported products to Chinese consumers, supported by an advanced supply chain that ensures a superior shopping experience.
(vivian.yang@jd.com)
JD on National TV: Couriers Secure Community Supply
