Feb 23, 2021|
JD’s Champion Wang: Little Actions, Big Impact
by Ella Kidron
When Wang Guanjun (王冠军), a 33 year-old JD Logistics delivery courier, informed the residents in the compound he covers in Beijing he was returning home just before Spring Festival, he never could’ve imagined what would happen next.
Wang (who hit the name lottery with the last name “Wang” which means king and “Guanjun” which means champion) has served as a courier at the Jinyu Huafu (金域华府) compound in Huilongguan in Beijing’s Changping district for five years. Thanks to the relentless attention and care he puts into his craft, Wang, has become a member of the “big family”, to the residents he serves.
This year would be the first that Wang has been home for the Chinese New Year since he started working at the compound five years ago. Residents did not take the mere thought of his absence lightly, and his story quickly went viral.
Upon his return to the compound on Feb. 19, Wang arrived to a homecoming like no other. The residents hosted an elaborate ceremony for him and awarded him with a certificate for his service. This is not the first time he has been recognized by the residents. In 2017, a group of mothers in the compound organized to give him a “most popular courier” award. JD Logistics has named the delivery station he serves as “Wang Guanjun Station,” in honor of his contribution.
Wang Guanjun holds certificate naming him “The Honorary Resident of Jinyu Guoji Community” given to him by the resident committee of the compound he serves
Wang told Chinese media: “I honestly never could have imagined that going home for Chinese New Year this time would attract so much attention.” He added that seeing the residents discussing him in their WeChat group and on their WeChat moments made him feel a great sense of responsibility. “This deep love made me feel incredibly moved, and has motivated me to work even harder,” he said.
Residents welcome Wang Guanjun “home”
Wang, like many JD couriers around China, is known affectionately as “Uncle Guanjun” (冠军叔叔) by the children in the compound. In fact, the children of one family surprised him with an intricately drawn comic book of him when he arrived at their doorstep. Wang embodies the spirit of what it means to be a JDer – to go above and beyond the call of duty to be of service. He may have underestimated his contribution, but his residents did not. He touched their hearts, and in turn they have also touched his.
Apr 18, 2024|
JD.com Awarded 2024 INFORMS Prize for Excellence in Operations Research and Analytics
JD.com is honored to announce that it has been awarded the 2024 INFORMS Prize. This recognition makes JD.com the first Asia-based enterprise to receive the award, highlighting its pioneering use of advanced analytics and operations research/management sciences (OR/MS) within its business operations.
The INFORMS Prize is awarded an organization that has repeatedly applied the principles of advanced analytics and OR/MS in pioneering, varied, novel, and lasting ways. Previous recipients include Walmart, Wayfair, Amazon, UPS, Booz Allen Hamilton, BNSF Railway, Walt Disney Company, U.S. Air Force, General Motors, Intel, HP, IBM, Ford, Procter & Gamble and GE Research.
Speaking on behalf of the selection committee, Mehmet Gumus, 2024 INFORMS Prize committee chair, remarked: “JD.com is showcasing data science as a source of business success and a necessary element to achieve customer satisfaction with continuous and dedicated practice. JD.com is truly deserving of this prestigious prize, and the entire O.R. and analytics community joins INFORMS in thanking them for their priceless contributions to the field and the business world.”
JD.com’s commitment to enhancing operational efficiency and customer service through OR/MS has been integral to its success. The company has developed an independently managed intelligent supply chain system that utilizes cutting-edge operations research algorithms to optimize warehouse management and logistics operations. This includes the operation of hundreds of intelligent warehouses and dozens of “Asia No. 1” intelligent logistics parks.
“We are honored to accept the INFORMS Prize and will continue to be steadfast in our dedication to leveraging the transformative potential of operations research,” said Sandy Xu, CEO of JD.com. “Our company’s supply chain not only aims to lead the industry, but also enhance the efficiency and well-being of our entire ecosystem.”
By the end of the fourth quarter of 2023, JD’s supply chain infrastructure assets had grown to RMB 153.8 billion, an increase of 16% year-on-year. Managing over 10 million self-operated SKUs, JD has achieved a global leading average inventory turnover of 30.3 days. This operational prowess enables JD to fulfill 95% of retail orders within 24 hours, significantly enhancing customer satisfaction and setting new standards in the industry.
Mar 22, 2024|
Sportano and JD Logistics Collaboration Boosts Operational Efficiency by 200%
Sportano, the fast-growing Poland-based multi-brand sports retailer, and JD Logistics (also known as JINGDONG Logistics), a global leader in logistics and supply chain solutions, announced a significant 200% increase in Sportano’s warehouse operational efficiency since their collaboration began in 2023.
Sportano stands out as a comprehensive destination for sports enthusiasts, offering an extensive range of sporting equipment, apparel, and accessories from leading brands. As a digital-first retailer, Sportano has expanded its reach across Europe with its robust online platform, complemented by its inaugural brick-and-mortal location in Warsaw, Poland, launched in 2022. The retailer’s rapid growth underscored its need for omnichannel logistics support so it could continue providing exceptional customer service to sports enthusiasts across Europe.
The collaboration between Sportano and JD Logistics has effectively addressed Sportano’s logistical challenges, including managing a vast and varied inventory of over 100,000 product types, ranging from small items like fishhooks to larger items such as skis and tents. The seasonal nature of sporting goods and the need for omnichannel fulfillment further complicated the logistics process.
JD Logistics introduced a suite of advanced technological solutions, including the deployment of Automated Guided Vehicles (AGV) equipped with flexible and interchangeable storage receptacles. This innovative approach, coupled with an independently developed intelligent Warehousing Control System (WCS), has enabled efficient management of Sportano’s inventory, accommodating seasonal fluctuations and streamlining both direct-to-consumer and business-to-business orders.
The partnership between JD Logistics and Sportano has not only boosted Sportano’s operational efficiency by 200% but also set new standards for logistics excellence in the sports retail sector. The integration of cutting-edge technology and intelligent systems has transformed Sportano’s warehouse operations, ensuring more vigorous, flexible, and efficient order fulfillment.
Mengyao Chen, director of international business development at JD Logistics’ innovation lab JDL-X, said, “We are proud to partner with Sportano and apply our logistics expertise to tackle the unique challenges of the sports retail industry. This collaboration underscores our commitment to innovation and our ability to enhance operational efficiency for our clients.”
Tomasz Kupidura, Chief Logistics Officer at Sportano, said, “Working with JD Logistics has revolutionized our logistics operations, enabling us to meet our customers’ needs more effectively and efficiently. This partnership has been instrumental in our growth and success across the European market.”
JD Logistics’ technology products and solutions have garnered significant acclaim among external clients across diverse industries, including electronics, industrials, apparel, medicine, and automobiles, with logistics technology projects launched in over ten countries and regions globally, spanning Asia, Europe, Oceania, and North America. By bringing its expertise to international markets, JD Logistics aims to redefine global logistics standards, advancing intelligent supply chain capabilities and driving innovation in the industry.
Hermès’ Shoe Brand John Lobb Launches First Online Store in China on JD
