Aug 2, 2018|
JD’s Unmanned Store Goes International
JD.com has just introduced its unmanned store technology overseas for the first time. Importantly, the JD.ID X-Mart, newly opened in Jakarta, is the first of its kind in Indonesia. The AI-powered experience store offers an unprecedented level of convenience for customers in the country – they can simply pick up whatever they want and walk straight out of the store without getting slowed down by lines or payments.
Located in the popular PIK Avenue shopping mall, the 270-square meter state-of-the-art retail space is the largest store to leverage JD’s unmanned store technology to date. The JD.ID X-Mart in Jakarta offers an expanded product selection, including fashion and apparel, as well as FMCG and beauty products. This means that customers can even try on a pair of jeans in the fitting room and walk out of the store wearing them without having to visit a single checkout counter.
Since launching its first unmanned convenience store in its Beijing headquarters in October 2017, JD’s unmanned store technology has become increasingly sophisticated, expanding the range of goods that can be purchased. The unmanned stores leverage cutting-edge technologies, such as RFID, facial recognition, and image recognition, to track retail activity. Cameras placed throughout the space recognize customers’ movement and generate heat maps of the activity to monitor traffic flow, product selection and customer preferences to help optimize inventory, product displays and all facets of store management. JD’s recently upgraded unmanned store in its headquarters is now using advanced computer vision technology to track a range of shopping behaviors.
In the last year, JD has made a significant push in developing offline store technology as part of its boundaryless retail vision – the idea that consumers should be able to buy whatever they want, wherever and whenever they want it – online or offline. JD now operates over 20 unmanned stores across China. During its June 18 anniversary sales period this year, transaction volume for JD’s unmanned stores increased nearly 600% compared with the daily average.
The opening of the new store in Jakarta is key to JD’s Retail as a Service strategy – it is the first time that JD is empowering overseas markets with its unmanned store technology. It also marks a new milestone for JD’s growth in Indonesia after launching its online shopping platform in the country in March 2016. Now, the e-commerce platform is selling more than 350,000 SKUs and serving 20 million consumers nationwide. It is supported by nine warehouses across seven islands of the archipelago covering 483 cities and 6,500 counties. With the plan to build more warehouses, JD is expecting 85% of orders to be delivered the same or next day.
Dec 28, 2018|
JD Offline Experience Stores Put High-tech Retail on the Schedule for Travelers
JD.com has opened two new innovative stores at Beijing Capital International Airport (BCIA) and Hohhot East Railway Station in Inner Mongolia, further expanding China’s largest retailer’s Boundaryless Retail strategy, which is enabling consumers to buy what they want, whenever and wherever they want.
The stores leverage JD’s latest retail technology in order to make it easier and more enjoyable for travelers to make purchases on the go. JD has expanded its retail offering to convenience stores, supermarkets, partnerships with hotels, and now airports and railway stations.
Located in the departure lounge of Terminal 3 at BCIA for the next three months, the pop-up store will offer popular travel items including daily necessities, clothing, mobile accessories, beauty products, and bags and suitcases. The store utilizes JD’s smart store technology to understand how customers interact with products as well as which products to offer them. The integrated JD Zu Chongzhi platform can analyze customer behavior and traffic flow, such as generating heat maps, in order to assist with product selection and inventory management, ensuring smooth store operations.
“Beijing Capital International Airport is delighted to be hosting one of JD’s pop-up stores,” said a spokesperson from BCIA.
“Outfitted with items popular among travelers, the new shop will not only offer the products they want to buy most on their journeys – it will also allow them to personally experience what shopping of the future will be like, brought to them by China’s largest and most innovative retailer.”
China Railway Express and JD have cooperated at Hohhot East Railway Station to open a 100-square-meter unmanned convenience store. It also exploits JD’s technological capabilities, with features such as facial recognition payment, and smart vending machines, which automatically process payments once customers select their products and close the door of the machines. Later, the store will use a Mini Program in WeChat so that customers can choose to buy on the spot and take their purchases with them or shop online and have them delivered to a convenient location, in line with JD’s Boundaryless Retail vision – empowering consumers to be able to buy whatever they want, whenever and wherever they want it.
JD Logistics and China Railway Express have cooperated in logistics transportation since 2014 and have worked together to help facilitate the JD Luxury Express “white glove” delivery service as well as fresh food delivery via high-speed rail.
Bing Zhang, general manager of JD Social E-commerce and Retail Innovation, said he was thrilled the company’s cutting-edge store technologies are being rolled out in the travel market.
“Many of our customers enjoy shopping while traveling and we’re determined to make sure they benefit from the convenience of JD wherever they are.”
“The new stores in Beijing and Inner Mongolia will provide them with a truly seamless experience that is unrivaled anywhere,” he added.
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