Ochama Expands in Europe, Launches New Warehouse in Poland to Boost Efficiency

Posted on by April Chai

Ochama, the European omni-channel retail brand of JD.com, Inc. (also known as JINGDONG), has announced the launch of a new automated warehouse in Poland, aimed at boosting operational efficiency and enhancing customer experience throughout the region.

The new warehouse is strategically located near the Polish-German border, spanning 27,000 square meters. Utilizing a flexible goods-to-person system, it improves picking efficiency to three times that of a traditional approach. The facility enables ochama to achieve 48-hour fulfillment across Poland, with some orders eligible for same-day delivery, while also raising the 48-hour fulfillment rate in Germany to 80%. Additionally, the warehouse utilizes a rooftop  photovoltaic power system and new energy forklifts, underscoring ochama’s commitment to sustainability.

ochama

This expansion positions ochama to meet the evolving needs of its growing European customer base. Ochama’s orders in Poland and Germany have surged by 284% year-over-year from January to October this year. The new warehouse, alongside ochama’s five other warehouses in the Netherlands and France, will serve customers across 24 European countries. Through a regional distribution strategy, ochama deploys products closer to customers, reducing delivery times and enhancing service efficiency.

Ochama now offers home delivery in 24 European countries, with more than 900 pick-up points across the Netherlands, Germany, Belgium, and France, along with over 1,000 pick-up lockers in the Netherlands and Belgium. Through continuous innovation, infrastructure enhancements, and advanced fulfillment capabilities, ochama remains dedicated to providing European customers with an efficient, reliable shopping experience.

 

About ochama

Ochama is an innovative B2C omni-channel retailer that uses state-of-the-art retail and supply chain solutions to offer a comprehensive, full-category assortment of both top-rated and budget-friendly products at the best prices. A subsidiary of JD.com, Inc., China’s largest retailer by revenue, ochama leverages advanced supply chain technologies and automated warehouses to redefine the shopping landscape. Our slogan, “Shopping made simple,” perfectly captures our mission. We are dedicated to fulfilling all our customers’ needs and providing a shopping experience that is not only easy and convenient but also enjoyable and fun.

 

Follow ochama:

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Contact: support@ochama.com

 

(chaizhenzhen1@jd.com)

JD Logistics Launches Shenzhen-Kuala Lumpur Air Cargo Route to Boost Cross-border Trade

Posted on by Yuchuan Wang

On October 29, JD Logistics (also known as JINGDONG Logistics) officially launched its Shenzhen-Kuala Lumpur international all-cargo route, further enhancing cross-border trade between China and Southeast Asia. The inaugural flight departed from Shenzhen, China, at 10:00 A.M. and arrived in Kuala Lumpur, Malaysia, at 2:00 P.M., carrying a full load of cross-border e-commerce goods.

The new route will operate two to five flights per week, improving the efficiency of the transportation of goods between China to Southeast Asia. The launch of the route represents a key milestone in JD Logistics’ efforts to establish a fully integrated supply chain in the region, offering seamless international logistics services to merchants and customers.

Since the start of JD Airlines’ international operations in 2023, its network has grown to include destinations such as South Korea, Vietnam, the Philippines, Bangladesh, and Thailand, strengthening JD’s footprint across Southeast Asia. JD Logistics has also established multiple self-operated warehouses throughout the region, enabling local and international brands and merchants to leverage JD Logistics’ industry-leading supply chain and logistics solutions, which provide delivery times as fast as one day in certain areas. Additionally, JD Express has expanded its services to cover seven Southeast Asian countries, ensuring local consumers can receive parcels from China with greater speed and reliability.

As part of its global expansion strategy, JD Logistics plans to double the total area of its self-operated overseas warehouses by the end of 2025 and increase the frequency of its international flights. Future plans also include continue leveraging JD Airlines’ capabilities to open long-haul routes to Europe and North America.

 

(yuchuan.wang@jd.com)

JD.com Launches Sales of First 2024 Batch of Chilean Cherries with Unmatched Quality and Competitive Prices

Posted on by Vivian Yang

On October 23, 2024, JD.com welcomed the arrival of the first highly anticipated batch of Garces Fruit cherries at Shanghai Port. As a key partner of Garces Fruit, JD Super, the supermarket division of JD.com, had already initiated pre-sales, and these premium cherries are now available for immediate delivery via JD NOW, with some areas offering delivery in as little as 30 minutes. The cherries will also be stocked at JD’s omnichannel supermarket, 7Fresh.

Garces Fruit, the world’s largest exporter of cherries, made history as the first company to transport Chilean cherries to Asia via sea freight. Today, one out of every ten Chilean cherries consumed in China comes from Garces Fruit. This year, Chile is set to export 1.32 billion boxes of cherries, totaling 65.79 million tons. However, a JD Super spokesperson noted that a decrease in yield for the 2024 season is expected, potentially leading to tighter supplies and price fluctuations. JD Super has secured a distinct price advantage by leveraging its advanced procurement strategy, pre-ordering, and its “10 Billion Yuan Agricultural Subsidy” program.

Competitive Pricing Through Scale and Efficiency

The growing demand for cherries among Chinese consumers has enabled JD.com to leverage its procurement scale to maintain cost competitiveness. On JD Super’s Flash Sale Day, January 1, 2023, cherry sales surged nearly 250% year-over-year, with sales of cherry gift boxes in third- to sixth-tier cities increasing by nearly 300%. JD Super’s intelligent supply chain enables it to optimize purchasing, secure cherries through pre-orders, and maintain relatively stable pricing.

JD’s end-to-end cold chain logistics provides an additional competitive edge, minimizing procurement, transportation, and wastage costs.  As a result, consumers can receive fresh cherries within a day of ordering. In line with this approach, JD Super launched the “10 Billion Yuan Agricultural Subsidy” initiative in March 2023, committing significant resources over three years to ensure competitive prices for high-quality agricultural products.

Uncompromising Quality Control

JD Super’s professional procurement team traces the origin of the cherries directly to the production facilities in Chile, ensuring authenticity and quality. Upon arrival, a thorough quality inspection is conducted to confirm freshness, size, and overall excellence. JD Super also oversees packing, shipping, and quality checks at the supplier’s site to maintain the highest standards.

To reinforce quality assurance, JD Super employs a range of stringent measures, including periodic sampling, warehouse acceptance inspection, quality sampling, and factory audits. Customers purchasing Chilean cherries in their original packaging from JD Super will also receive a caliper as a complimentary gift, allowing them to grade the cherries themselves and verify they are receiving premium products.

 

(vivian.yang@jd.com)

JD Logistics Expands International Express Delivery to Seven Southeast Asian Countries

Posted on by Yuchuan Wang

JD Logistics (also known as JINGDONG Logistics), the logistics arm of Chinese e-commerce giant JD.com,  announced the launch of express delivery service from China to seven Southeast Asia countries: Singapore, Malaysia, Thailand, Vietnam, Indonesia, the Philippines, and Brunei.

This expansion follows the company’s recent launch of services to South Korea and Japan in September. Since launching its international express operations in late 2023, JD Express (JINGDONG Express) has rolled out two major services: “International Express” and “International Standard Express.” These services now span nearly 30 countries and regions, with the number expected to reach approximately 80 by year-end, addressing the diverse needs of both businesses and consumers.

JD Logistics is a leader in integrated supply chain services and has been driving innovation in the industry for over a decade, notably with its pioneering same- and next-day delivery services. Today, more than 90% of JD.com’s retail orders are fulfilled within 24 hours. The company employs over 300,000 in-house delivery personnel and operates more than 1,600 warehouses.

In addition to expanding its express delivery network, JD Logistics continues to extend its supply chain and warehousing capabilities to international markets. It currently operates nearly 100 bonded, direct mail, and overseas warehouses across the U.S., Germany, the Netherlands, France, the U.K., Australia, and beyond. In Southeast Asia, JD Logistics operates multiple local warehouses in Malaysia and Vietnam. In September, the company opened its second self-operated warehouse in Malaysia, a 10,000-square-meter facility providing B2B and B2C warehousing, rapid 24-hour fulfillment, reverse logistics, omni-channel fulfilment, transportation, customs clearance, and other value-added services. This warehouse has also been LEED-certified as a Green Building.

Earlier this year, JD Logistics announced plans to double its overseas warehouse capacity by 2025 as part of its broader global supply chain strategy. This expansion reflects JD Logistics’ commitment to meeting the growing demand for cross-border logistics solutions. With its continued focus on reliability, efficiency, and innovation, JD Express International remains a trusted partner in global shipping, offering seamless and dependable logistics solutions for customers worldwide.

 

(yuchuan.wang@jd.com)

JD Logistics to Double Overseas Warehousing Capacity by End of 2025

Posted on by Yuchuan Wang

JD Logistics (also known as JINGDONG Logistics), the logistics arm of JD.com, has announced plans to double its overseas warehouse space by the end of 2025. This significant expansion is part of the company’s broader global supply chain strategy to meet the growing demand for cross-border logistics solutions. As part of this effort, JD Logistics will also expand its network of bonded and direct-mail warehouses. Additionally, the company aims to extend its international express delivery services from China to approximately 80 countries and regions by the end of this year.

JD Logistics currently operates nearly 100 bonded, direct mail, and overseas warehouses. Its global supply chain network includes overseas warehousing, international transfer centers, local transportation systems, and cross-border transportation routes—all supported by advanced supply chain technology.

 

Building an Integrated Global Service Ecosystem

  • As of June 2023, JD Logistics operates nearly 100 bonded, direct mail, and overseas warehouses across the globe, totaling close to 1 million square meters in key markets such as the U.S., Germany, the Netherlands, France, the U.K., Vietnam, the UAE, Australia, and Malaysia, among others. These facilities offer localized services to support both international clients and Chinese brands seeking global growth.
  • JD Logistics is focused on expanding its presence in Europe and the U.S., establishing collaborative supply chain networks capable of delivering fulfillment services within 24 hours in several regions.
  • The company plans to increase its international cargo flights from China to destinations such as Malaysia, South Korea, Vietnam, the U.S., and Europe to enhance cross-border transportation services. It will also explore the development of self-operated transportation and delivery capabilities overseas.
  • JD Logistics has established partnerships with leading cross-border e-commerce platforms, serving thousands of merchants and business clients.

 

Expanding International Express Delivery to Nearly 80 Countries and Regions

  • Since launching its international express operations in late 2023, JD Express has introduced two key services: “International Express” and “International Standard Express,” providing tailored for both merchants and consumers.
  • Ahead of this year’s Single’s Day shopping festival, JD Logistics will launch new express delivery service from China to Japan, South Korea, and Southeast Asia. The service is expected to expand to approximately 80 countries and regions by the end of this year.

 

JD Logistics continues to leverage its world-class supply chain and logistics technologies to streamline its international operations, helping global clients increase efficiency and reduce costs. Key sectors benefiting from these innovations include apparel, bulky goods, and B2B logistics. For instance, JD Logistics’ proprietary Intelligent Warehouse Management System (iWMS) can seamlessly integrate with automated systems and smart equipment, boosting operational efficiency by three times.

 

(yuchuan.wang@jd.com)

JD.com Report: China’s Silver Generation Adopts Youthful Shopping Trends

Posted on by Vivian Yang

On the occasion of China’s Double Ninth Festival – a  traditional event on the ninth day of the ninth lunar month – JD.com’s Consumption and Industry Development Research Institute has released its “2024 Silver-Haired Consumer Report.” The report highlights an increasing convergence between the spending habits of China’s older and younger generations.

The report, based on surveys of 500 older adults and 500 younger individuals, identifies similarities in consumer preferences across areas such as, fitness, travel, skincare, and lifestyle. It reveals that China’s older adults are rapidly becoming a key force in the online consumer market, exhibiting greater spending power and a growing appetite for a wide range of modern products and services.

Blurring the Boundaries 

 One key finding is the increasing digital proficiency among older adults. According to the report, 60.7% of older adults spend more than three hours a day online, engaging in activities such as online shopping, reading news, mobile payments, and video streaming. These activities have become an integral part of their daily lives, nearly matching the habits of younger generations.

Online shopping by seniors has seen remarkable growth. From January to September 2024, the number of transactions, active shoppers, and spending by this group on JD increased by 238%, 187%, and 105%, respectively, compared to the same period in 2019. Their purchases range from basic necessities to high-tech gadgets and home appliances, with JD.com being the top choice for 95.3% of older shoppers.

Data from the National Bureau of Statistics indicates that China’s population aged 60 and above reached 280 million in 2022, with over half being younger seniors aged 60-69. This demographic is generally well-educated, financially capable, and open to new experiences, leading to consumption habits increasingly similar to those of younger generations. The report notes that younger consumers’ spending trends are also influencing the lifestyles and consumption patterns of the elderly, further blurring the boundaries between the two groups.

Growing Appetite for Modern Shopping

Health and wellness have become major priorities for older adults, reflected in the rising demand for nutrition and fitness products. Sales of probiotics and health tonics increased more than tenfold and threefold, respectively, while fitness equipment like kettlebells and resistance bands more than doubled in sales. Additionally, sports gear for activities like badminton and pickleball saw an 80% increase in demand.

Fashion and beauty spending among seniors has also surged. Jewelry and beauty product sales have climbed, with sales of rings up by 307% and jade necklaces by 132%,. Anti-aging skincare products and personalized fashion items have seen a more than tenfold increase in sales.

Older consumers are not only embracing products designed for their age group but also cutting-edge technology. Sales of electric beds and shower chairs have grown by 152% and 202%, while smart locks and switches, like kitchen appliances, are becoming more common in senior households. Sales of smart bathroom cabinets, for instance, have risen by 277%.

Beyond essential purchases, seniors are driving demand for leisure activities such as photography, travel, and music. Sales of instant cameras jumped by 165%, while live-streaming equipment and digital cameras saw sales double. Pet care is another area where spending has surged, with prescription pet food sales rising by 332% and pet health products growing by over 100%.

 

(vivian.yang@jd.com)

JD.com to Launch 2024 Singles Day Grand Promotion Featuring Over 1 Billion New Products

Posted on by Vivian Yang

JD.com has announced the official launch of its 2024 Singles Day Grand Promotion, set to begin at 8:00 P.M. on October 14. This year’s event will offer consumers an unmatched shopping experience with unbeatable deals, a vast selection of 1 billion newly released products, and enhanced customer services.

Building on the success of JD’s mid-year JD618 Grand Promotion, the event will continue to center around the theme of “Affordability and Quality.”  Shoppers can expect significant price reductions on popular brands, cross-store coupons, and daily subsidies of RMB 60, making high-quality products more accessible at unbeatable prices.

Running from October 14 to November 11, the promotion will feature daily product launches for JD.com’s more than 600 million users. Highlights include flagship releases of the latest smartphones and generous trade-in incentives to encourage device upgrades.

To meet the diverse needs of its customers, the event will include special promotional events, such as Super Days, featuring flash sales with prices starting as low as RMB 1, free delivery on orders over RMB 9.9, and exclusive discounts for JD PLUS members. Livestream shopping events will also provide unique opportunities to discover and purchase products in real-time.

Over 100 industry-leading customer services will be available during the promotion to enhance the shopping experience. Notable services include the “one order for three tries” feature in the apparel category, which allows customers to order three items in different sizes or colors, keep the best fit, and return the others for free. In the home appliances category, JD is expanding its one-stop trade-in service nationwide. The enhanced service will now cover delivery, installation, dismantling, and recycling for a broader range of products, including TVs, refrigerators, lighting, toilets, and more.

In addition to JD’s signature same-day or next-day delivery service, the JD NOW on-demand retail service has partnered with over 600,000 physical stores across China to provide instant delivery, with delivery times as fast as nine minutes.

JD’s cross-border Global Sales service will also extend the Singles Day offers to customers in Singapore, the US, Japan, and other countries, providing diverse shipping options by air or sea to meet the needs of international shoppers. In Europe, JD’s omnichannel retail brand, ochama, will also join the Singles Day sale, offering doorstep delivery in 24 European countries.

 

(vivian.yang@jd.com)

 

JD Logistics Expands International Express Delivery with New Service from China to Japan and South Korea

Posted on by Yuchuan Wang

JD Logistics (also known as JINGDONG Logistics), the logistics arm of Chinese e-commerce giant JD.com, today officially announced the launch of a new express delivery service from China to Japan and South Korea. This expansion caters to the growing demand for cross-border logistics solutions. JD Logistics’ in-house couriers can collect parcels within one hour after an order is placed. The first order, originating from Shandong Province, involved a customer sending a file to South Korea using JD Express (also known as JINGDONG Express).

As a leading integrated supply chain service provider, JD Logistics has been at the forefront of innovation, pioneering same- and next-day delivery more than a decade ago. Today, the company fulfills over 90% of JD.com’s retail orders within 24 hours. JD Logistics employs over 300,000 in-house delivery personnel and operates more than 1,600 warehouses in China and globally.

The rise of cross-border e-commerce has driven a significant increase in demand for express delivery services, particularly in Japan and South Korea. Since launching its international express operations in late 2023, JD Express has introduced two major services: “International Express” and “International Standard Express.” These services now cover nearly 30 countries and regions, offering tailored solutions to meet the diverse needs of both merchants and consumers.

In addition to express delivery, JD Logistics is focused on extending its world-class supply chain and warehousing capabilities to international markets. In South Korea, the company has partnered with a leading e-commerce platform to fulfill orders between South Korea and Japan. Leveraging JD Logistics’ advanced warehousing network, the partnership enables same-day processing and shipment of orders, reducing delivery times by over a day compared to the local industry standard and significantly enhancing the customer experience. JD Logistics has seen exponential growth in business volume throughout 2023 and plans further investments in Japan and South Korea to support this momentum.

JD Express International is committed to providing reliable, efficient, and innovative global shipping solutions. By continually enhancing its services, JD Logistics ensures it stays at the forefront of the international logistics industry, offering seamless and trustworthy solutions to meet customers’ global shipping needs.

 

(yuchuan.wang@jd.com)