JD Auto and Continental Tires Pioneer Instant Tire Delivery Model in China

Posted on by Vivian Yang

JD Auto Service, the automotive service arm of JD.com, in collaboration with Continental Tire, has unveiled a pioneering milestone  in their seven-year partnership: China’s first instant tire delivery and installation service. The initiative seamlessly integrates JD’s instant retail platform “JD NOW” with the “Fast Delivery” System of Continental Tires, offering timely tire replacement solutions to meet surging consumer demand. Select orders can be completed in as little as 30 minutes, setting a new benchmark for efficiency in automotive aftermarket services.

The collaboration enables the flagship store of Continental Tires on JD.com to offer more than 800 tire products including mainstream tire specifications ranging from 14 to 23 inches, all available for ultra-fast delivery. Customers can place orders via the JD App or through JD Auto’s nationwide network of car maintenance stores, even if the products are out of stock at the offline stores,  efficient inventory allocation can still be ensured. The service integrates automated order processing, optimized last-mile logistics, and certified technician installations – mirroring the speed and convenience of food delivery platforms.

Mr. Forest Tang, General Manager of Continental Tires China, highlighted evolving consumer priorities, “Chinese car owners are demonstrating the growing demand for genuine product guarantees, transparent pricing, and instant service accessibility. By synergizing JD Auto’s omnichannel capabilities with the distribution expertise of Continental Tires, we’re establishing an industry-leading benchmark for tire service reliability.”

“This model resolves urgent scenarios like roadside tire emergencies while streamlining partners’ warehousing costs. Our shared inventory system eliminates redundant logistics layers, achieving true end-to-end supply chain optimization,” a JD Auto Service spokesperson emphasized.

The initiative taps into China’s booming instant retail sector, projected to grow to RMB 3.6 trillion (approximately USD 500 billion) by 2030. The increasing number of consumers are shifting to online sales channels for tire purchases, with heightened expectations for speed and integrated services like professional doorstep installation.

In 2017, Continental Tires and JD Auto established a landmark strategic partnership, with Continental Tires becoming JD’s inaugural direct tire supplier, the partnership established a national fulfillment grid by 2022 through nearly 200 front warehouses of Continental Tires. The service now leverages JD Auto’s more than 2,200 self-operated service stores and more than 40,000 partner outlets. Combined with over 4,000 branded stores  of Continental Tires, they have created one of the most comprehensive and convenient automotive service networks.

JD Auto Service continues to prioritize consumer needs through its instant delivery initiative for automotive products, supported by robust warehousing logistics and nationwide service coverage. This ensures professional, guaranteed maintenance experiences – from tire replacements to comprehensive vehicle care.

 

(vivian.yang@jd.com)

AllianzJD Launches Instant-Access Travel Insurance for International Visitors Coinciding With China’s Visa-Free Expansion

Posted on by Vivian Yang

As China expands visa-free entry to global travelers, AllianzJD Insurance—a joint venture between JD.com and Allianz—has launched Charming China, its first comprehensive travel insurance designed specifically for international visitors. Combining Allianz’s 135 years of insurance expertise with JD.com’s digital innovation, the policy enhances safety and convenience for travelers exploring China’s cultural landmarks and vibrant cities.

Visa Reforms Drive Tourism Growth

Recent policy updates, including visa-free entry for citizens of Japan, South Korea, Singapore, France, Germany, and select Southeast Asian countries, have simplified travel to China. While these changes fuel growing interest in the country’s attractions, concerns about medical emergencies, trip cancellations, and lost luggage persist among international visitors.

Global Expertise, Local Solutions

AllianzJD’s “Charming China” policy addresses these challenges with two standout features:

  • 24/7 Multilingual Emergency Support: Ensure 5-minute response times with guaranteed delivery of multilingual emergency assistance services—including digital rescue guidance and telemedicine support—to insured members within 30 minutes. Comprehensive assistance includes medical transport coordination, guaranteed coverage of hospitalization fees, and emergency repatriation arrangements.
  • Effortless Digital Experience: Enroll online in just 3 minutes through the JD platform, with instant electronic policy delivery. Streamlined processes eliminate paperwork, ensuring fast, hassle-free access to coverage.

Learn more about Charming China travel insurance here

Backed by a rescue network spanning 200+ countries, AllianzJD has supported over 100 million customers worldwide, including adventurers and business travelers, in scenarios ranging from mountain rescues to urban medical crises.

Positioned as the essential first step for trips to China, Charming China allows visitors to explore with confidence and peace of mind. The policy reflects AllianzJD’s commitment to merging global risk management with localized solutions, ensuring travelers can fully immerse themselves in China’s cultural and natural wonders.

Learn more about Charming China travel insurance here.

About AllianzJD

AllianzJD, established in 2018, is a joint venture that merges JD.com’s technology-driven consumer expertise with Allianz’s global leadership in insurance. Specializing in innovative, tech-powered solutions, the company offers customized insurance products for businesses and individuals, including e-commerce-focused property & casualty (P&C), accident & health insurance, motor coverage, and more. Supported by strategically positioned offices in Beijing, Shanghai, Guangdong, and Sichuan, AllianzJD serves a global clientele of over 300 million users annually.

 

(vivian.yang@jd.com)

JD Logistics Expands in Poland with Third Warehouse to Enhance Supply Chain Logistics Services

Posted on by Yuchuan Wang

JD Logistics, also known as JINGDONG Logistics, officially launched its third warehouse in Poland, the second such facility in Warsaw. The newly operated nearly 10,000-square-meter warehouse will provide integrated cross-border supply chain solutions for businesses, further optimizing efficiency across logistics operations.

JD Logistics has been expanding its presence in Poland since 2021, initially launching its first warehouse in Warsaw, followed by a second in Poznań. The company also became the exclusive warehousing and logistics operator for a well-known Polish retailer, offering customized fulfillment solutions tailored to a diverse range of products. Currently, JD Logistics manages over 5,000 SKUs for this client, covering categories such as consumer electronics, household goods, and home appliances. By leveraging JD Logistics’ proprietary warehouse management system, the facility achieves a 99.5% inventory accuracy rate, one of the highest in the industry, ensuring rapid and precise fulfillment with delivery as fast as 24 hours.

“The Poland warehouse network is a key pillar of JD Logistics’ long-term strategy in Europe,” said head of JD Logistics Europe. “By leveraging the synergies of our three warehouses in Poland, we aim to enhance cross-border supply chain efficiency helping brands and businesses succeed in dynamic global markets. JD Logistics continues to strengthen its role as a trusted partner for businesses in Europe driving efficiency, sustainability, and global connectivity in supply chain operations.”

Additionally, JD Logistics plays a crucial role in supporting ochama, JD.com’s omnichannel retail brand in Europe with its warehouse located near the Polish-German border. It employs an advanced goods-to-person system that enhances pick-up efficiency by three times compared to traditional methods. This enables ochama to achieve 48-hour fulfillment across Poland with some orders eligible for same-day delivery. In line with JD Logistics’ commitment to sustainability, the facility is equipped with a rooftop photovoltaic power system and operates with new-energy forklifts to reduce its carbon footprint.

As the logistics arm of JD.com, JD Logistics is a global leader in integrated supply chain logistics solutions, managing over 1,600 warehouses in China and abroad. Ranked 47th on the Fortune Global 500 list in 2024, JD.com continues to expand its global logistics footprint, with over 100 overseas warehouses, bonded warehouses, and direct-mail facilities spanning more than 1 million square meters. By 2025, the company plans to double its overseas warehouse capacity.

 

(yuchuan.wang@jd.com)

JD.com, Inc. (JINGDONG) Named Official E-commerce Innovation Partner of UEFA Champions League Expanding its Global Reach

Posted on by Yuchuan Wang

March 10, 2025, Beijing, JD.com, Inc. (also known as JINGDONG) is excited to announce that it has become the official e-commerce innovation partner for the UEFA Champions League (UCL). As a leading e-commerce retailer and technology service provider, JD.com, Inc. and its European e-commerce brand ochama will deliver unprecedented access to exclusive football interactions, merchandise, discounts, prizes, and innovative services to fans and consumers.

As Europe’s premier club competition, the UEFA Champions League stands as the pinnacle of European football. Renowned worldwide, it is celebrated as one of the most influential sporting events and a benchmark for excellence in football, captivating fans with its elite level of competition and storied tradition.

“We are thrilled to welcome JD.com, Inc., a global leader in online retail, as the UEFA Champions League’s official e-commerce innovation partner. Our partnership will help bring fans all over the globe closer to the action and together we aim to foster greater engagement and unique opportunities for fans to celebrate their love of the game,” said Guy-Laurent Epstein, Joint Managing Director, UC3.

“Partnering with the UEFA Champions League is an exciting milestone in JD.com, Inc.’s global expansion,” said James Shao, Senior Vice President of JD.com, Inc. and Head of Platform Operations and Marketing Centre at JD Retail. “As one of the most prestigious football tournaments in the world, it provides the perfect platform to introduce JD.com, Inc. to European audiences, helping them discover our brand. Through this collaboration, we are committed to delivering unparalleled access to official merchandise and innovative digital experiences to fans in Europe and China. We look forward to working with UC3 to create unforgettable moments for football enthusiasts worldwide.”

JD.com, Inc. will also partner with other marquee UEFA events including the UEFA Super Cup, the UEFA Futsal Champions League, and the UEFA Youth League. JD.com, Inc. will launch the official UEFA Champions League online shop in China.

The partnership will offer consumers exclusive discounts through JD.com, Inc. and users will have the chance to win coveted match tickets and other limited-edition prizes. As a global leader in e-commerce, JD.com, Inc. is committed to enhancing the shopping experience for consumers worldwide through a wide range of authentic quality products, and innovative and highly efficient fulfillment services. Through ochama, JD.com, Inc. operates in 24 countries across Europe, offering a wide range of products including electronics, baby and maternity, beauty, home appliances, and more.

JD.com, Inc. and UEFA will also jointly explore the development of exclusive licensed products, bringing football fans and consumers a broader range of high-quality merchandise and cutting-edge e-commerce services. A dedicated e-commerce community will be launched on the JD.com, Inc. app by collaborating with UEFA Champions League sponsors and football club brands, where consumers will have access to exciting prizes, football club jerseys and accessories.

 

About JD.com, Inc.

JD.com, Inc., also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider. Renowned for its innovation and excellence, the company has expanded into sectors including retail, technology, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Ranking 47 on the Fortune Global 500, JD.com, Inc. is China’s largest retailer by revenue.

 

About UC3
UC3 unites European football’s governing body UEFA and the European Club Association (ECA), representing more than 700 top European clubs, around a new vision for managing commercial rights to UEFA club competitions (the “UCCs”). It is the commercial entity responsible for generating revenues from the UCCs and creating value for our partners. UC3 oversees the management, sales and delivery of all commercial rights (including media, sponsorship and licensing rights) for UEFA’s elite men’s and women’s club competitions.

 

(press@jd.com)

JD.com Imports One Million Dutch Tulips to Meet China’s Growing Demand

Posted on by Yuchuan Wang

JD.com, (also known as JINGDONG), China’s largest retailer by revenue, has announced the import of one million tulips from the Netherlands to meet the booming demand for fresh flowers in China, especially during peak festive seasons. This marks the largest-ever direct air shipment of Dutch tulips by any company to China. By leveraging its e-commerce expertise, offline channels and nationwide cold chain logistics network, JD.com will ensure seamless delivery to customers. Customers purchasing tulips on JD.com will also have the chance to win a trip for two to the Netherlands.

On February 27, the shipment of fresh-cut tulips from the FloraHolland auction center in Aalsmeer, the world’s largest and busiest floral marketplace, arrived in Guangzhou, China. The tulips then will be stored and nurtured at a dedicated floral warehouse, operated by JD Logistics (also known as JINGDONG Logistics).

The Netherlands is the world’s largest producer and exporter of flowers, which helps supply China’s expanding flower retail market, with fresh flowers becoming a more frequent choice among consumers. According to China Flower Association, in 2023, China’s flower retail market reached 216.58 billion yuan (about €28.41 million), with online sales accounting for more than 50% of the total market volume. The growth of e-commerce and cold chain logistics has further fueled the demand of imported flowers in China. Data from the General Administration of Customs shows China’s flower imports reached €260 million in 2023, from 57 countries and regions, with the Netherlands being the largest supplier with more than 60% of the total. Reflecting this trend, JD.com saw tulip sales surge 20 times in 2024 compared to the previous year.

Given the perishable nature of fresh flowers, maintaining precise temperature control is critical throughout the supply chain. A JD Logistics executive overseeing the import operation explained that specialized floral packaging was used to protect the tulips, mitigating impacts during transit while ensuring proper airflow and humidity balance within the packaging. Throughout the journey, JD Logistics maintained strict temperature controls between 2-8 ℃, leveraging advanced monitoring technology to ensure the tulips remained in peak condition until they reached consumers.

JD.com is recognized by approximately 600 million customers for its commitment to authenticity, quality and fast delivery. The company’s extensive in-house logistics and delivery networks enables 90% of retail orders to be delivered within 24 hours. Beyond China, its logistics arm, JD Logistics, also operates a robust international supply chain network which includes overseas warehouses and international express delivery service that spans Europe, Asia, the Middle East, North America and more, facilitating end-to-end fulfillment capabilities.

 

 

(yuchuan.wang@jd.com)

JD.com Announces Fourth Quarter and Full Year 2024 Results

Posted on by Vivian Yang

On March 6, JD.com announced its unaudited financial results for the three months and the full year ended December 31, 2024 and an annual cash dividend for the year ended December 31, 2024.

Read our full report here.

JD Health Expands Rare Disease Support, Assists Over 23,000 Patients via Joint Charity Programs

Posted on by Vivian Yang

In observance of Rare Disease Day on February 28, JD Health hosted the 4th Rare Disease Service Ecosystem Forum in Beijing. At the event, JD Health, in partnership with the Aili Myasthenia Gravis Care Center, Oriental Rain ALS Care Center, the Illness Challenge Foundation, Nestlé Health Science, and Beijing New Light Public Welfare Development Center, launched the “Rare Light, United Efforts” Rare Disease Care Initiative. This collaborative effort aims to provide a comprehensive service ecosystem for rare disease patients, enhancing their quality of life through collective action.

Since the pioneering launch of the “Rare Disease Care Program” in 2021, JD Health has been dedicated to developing a patient-centric service system that seamlessly integrates medical supply, professional healthcare, and innovative financing solutions to address the unique needs of rare disease patients. Key initiatives and achievements include:

  • Leading in Food for Special Medical Purposes (FSMP) Retail: JD Health stands as China’s largest FSMP retailer, offering 25 products designed for various congenital metabolic disorders. The “Rare Disease Nutrition Support Zone” on JD Health’s platform not only provides a diverse FSMP selection but also features live broadcasts by healthcare professionals, offering patients scientific nutrition guidance and advice.
  • Doctor-Searching Map for Rare Diseases: Since its introduction in 2023, this resource has been continuously updated and now covers 158 rare diseases, listing 368 hospitals and 1,779 doctors across China. The resource makes it significantly easier for patients to find key medical information and support.
  • Convenient Home Nursing Services: Launched in 2024, JD Health’s home nursing service enables rare disease patients to receive convenient professional medical care in the comfort of their homes.
  • First Online Hub for Rare Skin Diseases: On the eve of Rare Disease Day 2025, JD Internet Hospital launched a specialized telemedicine zone dedicated to skin-related rare diseases, leveraging its extensive resources and expertise in online skin health. This platform connects patients with top dermatologists from leading hospitals, facilitates expedited access to medications, and offers comprehensive disease education. Patients can now consult with and receive diagnoses and treatment recommendations from renowned dermatology experts from the comfort of their homes.
  • Community Support and Aid: To date, the JD Health Rare Disease Care Program has assisted 637 patients, with total aid surpassing 6.24 million RMB. Additionally, through collaborations with various medical volunteer public welfare projects, JD Health has supported over 23,000 rare disease patients in their medical journeys, offering them much-needed resources and care.
  • Raising Awareness and Support: In observance of the 2025 International Rare Disease Day, JD Health, in collaboration with Peking University First Hospital and other partners, organized the “Hello! Shining Kids” rare disease children’s painting exhibition and rare disease photography exhibition, as well as a charity run and other activities. These initiatives aim to raise public awareness about rare diseases and bring hope to those in need.

As it continues to forge new collaborations and joint initiatives with an expanding network of partners each year on Rare Disease Day, JD Health remains steadfast in its commitment to leveraging its resources and expertise to support rare disease patients and their families. Through these efforts, JD Health aims to foster a more inclusive and supportive community, ensuring that those affected by rare diseases receive the care, understanding, and hope they deserve.

 

(vivian.yang@jd.com)

JD Auto Launches Xiaomi Auto’s Official Flagship Store on JD.com, Offers Online Test Drive Reservations for SU7 Ultra

Posted on by Vivian Yang

JD Auto announced the launch of Xiaomi Auto’s official flagship store on JD.com on February 27, coinciding with the release of the highly anticipated Xiaomi SU7 Ultra. This significant milestone further strengthens the strategic partnership between JD Auto and Xiaomi Auto, advancing Xiaomi’s “Human x Car x Home” smart ecosystem strategy.

Customers can now visit Xiaomi Auto’s Official Flagship Store on JD.com to reserve test drives for the Xiaomi SU7 and SU7 Ultra models. The store also offers a comprehensive range of automotive products and services, including car accessories and maintenance services. To celebrate the launch, customers who reserve a test drive may have the chance to receive a collector’s model of the Xiaomi SU7 Ultra.

The flagship store features a variety of Xiaomi automotive ecosystem products, such as the Xiaomi charging station, MiJia portable car charger, car trunk organizer, car windshield sunshade, and car comfort headrest. These products cater to various needs, from charging and storage to travel, ensuring a complete and seamless user experience from purchase to usage.

On February 28, JD Auto hosted an exclusive live-streaming event at the Xiaomi Mobile Internet Industrial Park in Beijing. The event highlighted the park’s innovative culture and ecosystem layout, with a special emphasis on the design, interior features, and technological advancements of the Xiaomi SU7 Ultra.

Since 2015, JD.com and Xiaomi have built a deep cooperative relationship across multiple fields. In March 2024, Xiaomi Auto held an exclusive promotional event at JD’s Beijing headquarters. In April 2024, the two companies jointly hosted the first JD Mi Fan Festival, where the Xiaomi SU7 and various automotive products were prominently featured at JD Auto’s “internet trendsetting test drive center.”

Building on the “smart ecosystem” strategy, JD Auto and Xiaomi Auto will continue to further enhance their relationship across multiple dimensions. Leveraging JD Auto’s Tianjin New Energy Vehicle Experience Center, offline mega stores, internal purchase events, and unique resource advantages, the partnership aims to break traditional industry boundaries. This collaboration will provide users with a cost-effective, hassle-free, one-stop automotive consumption experience, driving the industry towards continuous breakthrough development.

 

(vivian.yang@jd.com)