May 5, 2023|
JD.com’s Investment in Employee Well-Being Grows with the Launch of “Youth City” Near Beijing Headquarters
by Yuchuan Wang
On May 4, 2023, JD.com announced the launch of “JD Youth City,” a massive building complex spanning over 300,000 square meters near the company’s Beijing headquarters. With an investment of RMB 6 billion, this project will provide nearly 4,000 furnished apartments, leisure and entertainment facilities, fitting areas for employees and interns at the beginning of their careers. The primary goal of Youth City is to reduce rental costs and long commute times for employees, alleviating some of the pressures often faced by individuals at the start of their careers.
Youth City will include a range of amenities, such as a cinema, basketball playground, swimming pool, and a commercial street, with rental prices expected to be around half of the market average. This investment in employee well-being is in line with JD.com’s ongoing efforts to prioritize the welfare of its employees, as demonstrated by its previous investment of over RMB 22 billion in improving employee living conditions.
JD Intelligent City, the third phase of JD’s customer service center is set to open in Suqian, Jiangsu province, will also become the tallest building in the city at 158 meters in height. Additionally, the company’s private enterprise shuttle bus service, the largest of its kind, currently operates over 200 buses in Beijing. JD.com plans to expand the shuttle bus service to more campuses in Shanghai, Chengdu, Suqian, and Shenzhen, in addition to collaborating with ride-sharing companies to offer employees efficient ride-sharing services.
Last November, JD.com announced plans to add RMB 10 billion to its employee housing fund and expand its relief fund for employees’ children. The company has also guaranteed its employees that in the unfortunate event of incapacity or loss of life, their fund will provide financial support for the living expenses and education of their children until they reach 22 years old, the age at which they would graduate from college.
Apr 18, 2024|
JD.com Awarded 2024 INFORMS Prize for Excellence in Operations Research and Analytics
JD.com is honored to announce that it has been awarded the 2024 INFORMS Prize. This recognition makes JD.com the first Asia-based enterprise to receive the award, highlighting its pioneering use of advanced analytics and operations research/management sciences (OR/MS) within its business operations.
The INFORMS Prize is awarded an organization that has repeatedly applied the principles of advanced analytics and OR/MS in pioneering, varied, novel, and lasting ways. Previous recipients include Walmart, Wayfair, Amazon, UPS, Booz Allen Hamilton, BNSF Railway, Walt Disney Company, U.S. Air Force, General Motors, Intel, HP, IBM, Ford, Procter & Gamble and GE Research.
Speaking on behalf of the selection committee, Mehmet Gumus, 2024 INFORMS Prize committee chair, remarked: “JD.com is showcasing data science as a source of business success and a necessary element to achieve customer satisfaction with continuous and dedicated practice. JD.com is truly deserving of this prestigious prize, and the entire O.R. and analytics community joins INFORMS in thanking them for their priceless contributions to the field and the business world.”
JD.com’s commitment to enhancing operational efficiency and customer service through OR/MS has been integral to its success. The company has developed an independently managed intelligent supply chain system that utilizes cutting-edge operations research algorithms to optimize warehouse management and logistics operations. This includes the operation of hundreds of intelligent warehouses and dozens of “Asia No. 1” intelligent logistics parks.
“We are honored to accept the INFORMS Prize and will continue to be steadfast in our dedication to leveraging the transformative potential of operations research,” said Sandy Xu, CEO of JD.com. “Our company’s supply chain not only aims to lead the industry, but also enhance the efficiency and well-being of our entire ecosystem.”
By the end of the fourth quarter of 2023, JD’s supply chain infrastructure assets had grown to RMB 153.8 billion, an increase of 16% year-on-year. Managing over 10 million self-operated SKUs, JD has achieved a global leading average inventory turnover of 30.3 days. This operational prowess enables JD to fulfill 95% of retail orders within 24 hours, significantly enhancing customer satisfaction and setting new standards in the industry.
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JD Super’s Ninth Annual “Baby Party” Campaign: Supporting Families with Newborns
JD Super, JD.com’s omni-channel supermarket division, successfully concluded its ninth annual “Baby Party” campaign, which ran from April 1st to 14th. Collaborating with leading brands from home and abroad, the campaign introduced new products and services designed to improve the shopping experience and reduce expenses for families with newborns.
Pioneering services included the “Fresh Milk Powder Express,” guaranteeing delivery of farm-to-consumer baby formula within 28 days, and the “Free Diaper Offers for Newborns” initiative, set to distribute one million diaper packs annually. Moreover, the “Life’s First Bottle” project significantly reduces the costs of high-quality milk bottles by offering them exclusively online at a 50% discount.
JD Super’s specialized after-sales services extend to over 90% of the company’s self-operated products, offering services such as free returns or exchanges. Another highlight was the introduction of the Chun Rui milk formula, developed in partnership with Feihe, a leader in infant milk production. This collaboration ensures top-quality products at better value for families.
Additionally, JD Super launched an online portal dedicated to public welfare activities, which promotes cost-saving measures, shares knowledge on baby care, and supports charity initiatives.
As part of its commitment to philanthropy, JD Super donated essential baby supplies valued at over one million yuan to 1,000 families in the economically disadvantaged Liangshan Yi Autonomous Prefecture of Sichuan Province, supporting local parents in this region.
The 2024 Report on Cost of Childbearing and Childrearing in China shed light on the challenges faced by parents, including limited free time and growing anxiety over rising costs and product safety. JD Super aims to mitigate some of these concerns by providing support to families nationwide.
JD Health Launches Online Skin Hospital, Providing Easy Health Solutions for 1.2 Billion People in China
