Apr 27, 2020|
Richard Liu and Wife Nancy Zhang’s Donation to UK on Its Way
by Yuchuan Wang
On April 25th, medical supplies donated to the United Kingdom by Richard Liu, Chairman and CEO of JD.com and his wife, Nancy Zhang were delivered to the cargo company designated by the United Kingdom government. Prior to this shipment, 3 million face masks were already donated and delivered to the UK earlier this month.
This donation consisting of 50 invasive ventilators, and 600,000 surgical gloves, 8,000 medical safety goggles, and 10,000 protective gowns will be shipped to the UK later this week, and be distributed to six local hospitals via the National Health Service (NHS) of the UK. The six hospitals are Cambridge University Hospital, North West Boroughs Healthcare, Royal Bolton Hospital, Granville House Medical Centre, Bolton Community Practice and Brannam Medical Centre.
Richard Liu and Nancy Zhang’s donation at a JD warehouse in Beijing in preparation for transport
Professor Christoph Loch, Director of Cambridge Judge Business School said, “We are hugely grateful to our current MBA student Nancy Zhang, and Richard Liu and JD.com for the friendship, generosity and support.”
All medical supplies donated to the UK from JD.com were made in China. “JD has provided remarkable home-delivery service with icing-on-the-cake quality,” said Nancy Zhang, who is also the honorary chair of JD Foundation, “more importantly, now we provide timely help not only to people in China, but also to people in the UK, where I am happy to be a student.”
Since the outbreak of COVID-19, JD.com has allocated more than RMB 1.5 billion yuan in resources to aid the fight against the epidemic, and supplied 220 million products to its consumers thanks to the company’s nationwide logistics network. With its integrated global supply chain and logistics network which includes 1,000 cross-border routes and overseas warehouses in countries such as the UK, JD is able to quickly purchase and deploy a large number of relief materials to meet needs abroad.
Nasdaq-listed e-commerce giant JD.com is the largest retailer of China, online or offline. In January 2018, the company announced a plan to help British companies access the Chinese market via JD, and committed to selling￡2 billion pounds worth of UK goods to Chinese consumers. Products from the UK brands such as Dyson, Johnnie Walker, Clarks and Lipton are popular among consumers on JD.
In 2017, JD partnered with the UK’s Farfetch, the leading global e-commerce platform for the fashion industry, to bring more niche brands from around the world to Chinese consumers. It further enhanced that partnership in February 2019. The company has also partnered with the British Fashion Council (BFC)/Vogue Designer Fashion Fund to help the BFC deepen its engagement with the Chinese market.
Apr 18, 2024|
JD.com Awarded 2024 INFORMS Prize for Excellence in Operations Research and Analytics
JD.com is honored to announce that it has been awarded the 2024 INFORMS Prize. This recognition makes JD.com the first Asia-based enterprise to receive the award, highlighting its pioneering use of advanced analytics and operations research/management sciences (OR/MS) within its business operations.
The INFORMS Prize is awarded an organization that has repeatedly applied the principles of advanced analytics and OR/MS in pioneering, varied, novel, and lasting ways. Previous recipients include Walmart, Wayfair, Amazon, UPS, Booz Allen Hamilton, BNSF Railway, Walt Disney Company, U.S. Air Force, General Motors, Intel, HP, IBM, Ford, Procter & Gamble and GE Research.
Speaking on behalf of the selection committee, Mehmet Gumus, 2024 INFORMS Prize committee chair, remarked: “JD.com is showcasing data science as a source of business success and a necessary element to achieve customer satisfaction with continuous and dedicated practice. JD.com is truly deserving of this prestigious prize, and the entire O.R. and analytics community joins INFORMS in thanking them for their priceless contributions to the field and the business world.”
JD.com’s commitment to enhancing operational efficiency and customer service through OR/MS has been integral to its success. The company has developed an independently managed intelligent supply chain system that utilizes cutting-edge operations research algorithms to optimize warehouse management and logistics operations. This includes the operation of hundreds of intelligent warehouses and dozens of “Asia No. 1” intelligent logistics parks.
“We are honored to accept the INFORMS Prize and will continue to be steadfast in our dedication to leveraging the transformative potential of operations research,” said Sandy Xu, CEO of JD.com. “Our company’s supply chain not only aims to lead the industry, but also enhance the efficiency and well-being of our entire ecosystem.”
By the end of the fourth quarter of 2023, JD’s supply chain infrastructure assets had grown to RMB 153.8 billion, an increase of 16% year-on-year. Managing over 10 million self-operated SKUs, JD has achieved a global leading average inventory turnover of 30.3 days. This operational prowess enables JD to fulfill 95% of retail orders within 24 hours, significantly enhancing customer satisfaction and setting new standards in the industry.
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JD Super’s Ninth Annual “Baby Party” Campaign: Supporting Families with Newborns
JD Super, JD.com’s omni-channel supermarket division, successfully concluded its ninth annual “Baby Party” campaign, which ran from April 1st to 14th. Collaborating with leading brands from home and abroad, the campaign introduced new products and services designed to improve the shopping experience and reduce expenses for families with newborns.
Pioneering services included the “Fresh Milk Powder Express,” guaranteeing delivery of farm-to-consumer baby formula within 28 days, and the “Free Diaper Offers for Newborns” initiative, set to distribute one million diaper packs annually. Moreover, the “Life’s First Bottle” project significantly reduces the costs of high-quality milk bottles by offering them exclusively online at a 50% discount.
JD Super’s specialized after-sales services extend to over 90% of the company’s self-operated products, offering services such as free returns or exchanges. Another highlight was the introduction of the Chun Rui milk formula, developed in partnership with Feihe, a leader in infant milk production. This collaboration ensures top-quality products at better value for families.
Additionally, JD Super launched an online portal dedicated to public welfare activities, which promotes cost-saving measures, shares knowledge on baby care, and supports charity initiatives.
As part of its commitment to philanthropy, JD Super donated essential baby supplies valued at over one million yuan to 1,000 families in the economically disadvantaged Liangshan Yi Autonomous Prefecture of Sichuan Province, supporting local parents in this region.
The 2024 Report on Cost of Childbearing and Childrearing in China shed light on the challenges faced by parents, including limited free time and growing anxiety over rising costs and product safety. JD Super aims to mitigate some of these concerns by providing support to families nationwide.
In-Depth Report: Online Hospitals Decentralize and Rebuild the Balance of Medical Resources
