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JD Logistics to Double Overseas Warehousing Capacity by End of 2025

Posted on by Yuchuan Wang

JD Logistics (also known as JINGDONG Logistics), the logistics arm of JD.com, has announced plans to double its overseas warehouse space by the end of 2025. This significant expansion is part of the company’s broader global supply chain strategy to meet the growing demand for cross-border logistics solutions. As part of this effort, JD Logistics will also expand its network of bonded and direct-mail warehouses. Additionally, the company aims to extend its international express delivery services from China to approximately 80 countries and regions by the end of this year.

JD Logistics currently operates nearly 100 bonded, direct mail, and overseas warehouses. Its global supply chain network includes overseas warehousing, international transfer centers, local transportation systems, and cross-border transportation routes—all supported by advanced supply chain technology.

 

Building an Integrated Global Service Ecosystem

  • As of June 2023, JD Logistics operates nearly 100 bonded, direct mail, and overseas warehouses across the globe, totaling close to 1 million square meters in key markets such as the U.S., Germany, the Netherlands, France, the U.K., Vietnam, the UAE, Australia, and Malaysia, among others. These facilities offer localized services to support both international clients and Chinese brands seeking global growth.
  • JD Logistics is focused on expanding its presence in Europe and the U.S., establishing collaborative supply chain networks capable of delivering fulfillment services within 24 hours in several regions.
  • The company plans to increase its international cargo flights from China to destinations such as Malaysia, South Korea, Vietnam, the U.S., and Europe to enhance cross-border transportation services. It will also explore the development of self-operated transportation and delivery capabilities overseas.
  • JD Logistics has established partnerships with leading cross-border e-commerce platforms, serving thousands of merchants and business clients.

 

Expanding International Express Delivery to Nearly 80 Countries and Regions

  • Since launching its international express operations in late 2023, JD Express has introduced two key services: “International Express” and “International Standard Express,” providing tailored for both merchants and consumers.
  • Ahead of this year’s Single’s Day shopping festival, JD Logistics will launch new express delivery service from China to Japan, South Korea, and Southeast Asia. The service is expected to expand to approximately 80 countries and regions by the end of this year.

 

JD Logistics continues to leverage its world-class supply chain and logistics technologies to streamline its international operations, helping global clients increase efficiency and reduce costs. Key sectors benefiting from these innovations include apparel, bulky goods, and B2B logistics. For instance, JD Logistics’ proprietary Intelligent Warehouse Management System (iWMS) can seamlessly integrate with automated systems and smart equipment, boosting operational efficiency by three times.

 

(yuchuan.wang@jd.com)

JD.com Report: China’s Silver Generation Adopts Youthful Shopping Trends

Posted on by Vivian Yang

On the occasion of China’s Double Ninth Festival – a  traditional event on the ninth day of the ninth lunar month – JD.com’s Consumption and Industry Development Research Institute has released its “2024 Silver-Haired Consumer Report.” The report highlights an increasing convergence between the spending habits of China’s older and younger generations.

The report, based on surveys of 500 older adults and 500 younger individuals, identifies similarities in consumer preferences across areas such as, fitness, travel, skincare, and lifestyle. It reveals that China’s older adults are rapidly becoming a key force in the online consumer market, exhibiting greater spending power and a growing appetite for a wide range of modern products and services.

Blurring the Boundaries 

 One key finding is the increasing digital proficiency among older adults. According to the report, 60.7% of older adults spend more than three hours a day online, engaging in activities such as online shopping, reading news, mobile payments, and video streaming. These activities have become an integral part of their daily lives, nearly matching the habits of younger generations.

Online shopping by seniors has seen remarkable growth. From January to September 2024, the number of transactions, active shoppers, and spending by this group on JD increased by 238%, 187%, and 105%, respectively, compared to the same period in 2019. Their purchases range from basic necessities to high-tech gadgets and home appliances, with JD.com being the top choice for 95.3% of older shoppers.

Data from the National Bureau of Statistics indicates that China’s population aged 60 and above reached 280 million in 2022, with over half being younger seniors aged 60-69. This demographic is generally well-educated, financially capable, and open to new experiences, leading to consumption habits increasingly similar to those of younger generations. The report notes that younger consumers’ spending trends are also influencing the lifestyles and consumption patterns of the elderly, further blurring the boundaries between the two groups.

Growing Appetite for Modern Shopping

Health and wellness have become major priorities for older adults, reflected in the rising demand for nutrition and fitness products. Sales of probiotics and health tonics increased more than tenfold and threefold, respectively, while fitness equipment like kettlebells and resistance bands more than doubled in sales. Additionally, sports gear for activities like badminton and pickleball saw an 80% increase in demand.

Fashion and beauty spending among seniors has also surged. Jewelry and beauty product sales have climbed, with sales of rings up by 307% and jade necklaces by 132%,. Anti-aging skincare products and personalized fashion items have seen a more than tenfold increase in sales.

Older consumers are not only embracing products designed for their age group but also cutting-edge technology. Sales of electric beds and shower chairs have grown by 152% and 202%, while smart locks and switches, like kitchen appliances, are becoming more common in senior households. Sales of smart bathroom cabinets, for instance, have risen by 277%.

Beyond essential purchases, seniors are driving demand for leisure activities such as photography, travel, and music. Sales of instant cameras jumped by 165%, while live-streaming equipment and digital cameras saw sales double. Pet care is another area where spending has surged, with prescription pet food sales rising by 332% and pet health products growing by over 100%.

 

(vivian.yang@jd.com)

JD.com to Launch 2024 Singles Day Grand Promotion Featuring Over 1 Billion New Products

Posted on by Vivian Yang

JD.com has announced the official launch of its 2024 Singles Day Grand Promotion, set to begin at 8:00 P.M. on October 14. This year’s event will offer consumers an unmatched shopping experience with unbeatable deals, a vast selection of 1 billion newly released products, and enhanced customer services.

Building on the success of JD’s mid-year JD618 Grand Promotion, the event will continue to center around the theme of “Affordability and Quality.”  Shoppers can expect significant price reductions on popular brands, cross-store coupons, and daily subsidies of RMB 60, making high-quality products more accessible at unbeatable prices.

Running from October 14 to November 11, the promotion will feature daily product launches for JD.com’s more than 600 million users. Highlights include flagship releases of the latest smartphones and generous trade-in incentives to encourage device upgrades.

To meet the diverse needs of its customers, the event will include special promotional events, such as Super Days, featuring flash sales with prices starting as low as RMB 1, free delivery on orders over RMB 9.9, and exclusive discounts for JD PLUS members. Livestream shopping events will also provide unique opportunities to discover and purchase products in real-time.

Over 100 industry-leading customer services will be available during the promotion to enhance the shopping experience. Notable services include the “one order for three tries” feature in the apparel category, which allows customers to order three items in different sizes or colors, keep the best fit, and return the others for free. In the home appliances category, JD is expanding its one-stop trade-in service nationwide. The enhanced service will now cover delivery, installation, dismantling, and recycling for a broader range of products, including TVs, refrigerators, lighting, toilets, and more.

In addition to JD’s signature same-day or next-day delivery service, the JD NOW on-demand retail service has partnered with over 600,000 physical stores across China to provide instant delivery, with delivery times as fast as nine minutes.

JD’s cross-border Global Sales service will also extend the Singles Day offers to customers in Singapore, the US, Japan, and other countries, providing diverse shipping options by air or sea to meet the needs of international shoppers. In Europe, JD’s omnichannel retail brand, ochama, will also join the Singles Day sale, offering doorstep delivery in 24 European countries.

 

(vivian.yang@jd.com)

 

JD Logistics Expands International Express Delivery with New Service from China to Japan and South Korea

Posted on by Yuchuan Wang

JD Logistics (also known as JINGDONG Logistics), the logistics arm of Chinese e-commerce giant JD.com, today officially announced the launch of a new express delivery service from China to Japan and South Korea. This expansion caters to the growing demand for cross-border logistics solutions. JD Logistics’ in-house couriers can collect parcels within one hour after an order is placed. The first order, originating from Shandong Province, involved a customer sending a file to South Korea using JD Express (also known as JINGDONG Express).

As a leading integrated supply chain service provider, JD Logistics has been at the forefront of innovation, pioneering same- and next-day delivery more than a decade ago. Today, the company fulfills over 90% of JD.com’s retail orders within 24 hours. JD Logistics employs over 300,000 in-house delivery personnel and operates more than 1,600 warehouses in China and globally.

The rise of cross-border e-commerce has driven a significant increase in demand for express delivery services, particularly in Japan and South Korea. Since launching its international express operations in late 2023, JD Express has introduced two major services: “International Express” and “International Standard Express.” These services now cover nearly 30 countries and regions, offering tailored solutions to meet the diverse needs of both merchants and consumers.

In addition to express delivery, JD Logistics is focused on extending its world-class supply chain and warehousing capabilities to international markets. In South Korea, the company has partnered with a leading e-commerce platform to fulfill orders between South Korea and Japan. Leveraging JD Logistics’ advanced warehousing network, the partnership enables same-day processing and shipment of orders, reducing delivery times by over a day compared to the local industry standard and significantly enhancing the customer experience. JD Logistics has seen exponential growth in business volume throughout 2023 and plans further investments in Japan and South Korea to support this momentum.

JD Express International is committed to providing reliable, efficient, and innovative global shipping solutions. By continually enhancing its services, JD Logistics ensures it stays at the forefront of the international logistics industry, offering seamless and trustworthy solutions to meet customers’ global shipping needs.

 

(yuchuan.wang@jd.com)

JD Super Partners with Wuchang to Celebrate the Rice Harvest Season, Delivering Authentic Wuchang Rice to Consumers at Competitive Prices

Posted on by Vivian Yang

On September 19th, JD Super, the supermarket division of JD.com, collaborated with the city of Wuchang and leading local businesses to officially launch the Wuchang rice harvest season. This partnership highlights JD’s commitment to promoting premium agricultural products and providing customers with access to authentic Wuchang rice at competitive prices, thanks to a direct-from-source supply chain.

Wuchang rice harvest ceremony held at the production base for JD Super

To mark the event, four international influencers were invited to experience the rice harvest firsthand in the paddy fields. Brian, an influencer from Argentina, was impressed by the large-scale mechanized farming operations in Northeast China, witnessing the entire process from plowing and seedling cultivation to transplanting and harvesting. Ameen, a journalist from Iraq, marveled at how China, with only 9% of the world’s arable land, is able to feed 20% of the global population.

Wuchang, located in Heilongjiang Province in Northeast China, is known as the “Home of Premium Rice.” For nine consecutive years, Wuchang rice has topped China’s regional brand value list. Harvested once annually, the rice has a growing cycle of approximately 150 days, with the harvest taking place over 15 days in late September.

To ensure a steady supply of high-quality Wuchang rice, JD Super has partnered with leading local enterprises, including Jinhe Rice Industry, to offer exclusive sales. By establishing a dedicated rice production base in Wuchang’s core agricultural area, JD Super ensures that customers receive only the finest rice.

JD Super’s dedicated rice production base in Wuchang

Since 2019, Wuchang has been selling traceable, authentic Wuchang rice through two flagship stores on JD Super. In addition to helping local businesses in Wuchang establish brand stores and expand their online presence, JD Super’s sales of Wuchang rice now exceed 1 billion yuan annually.

A notable success story is Jinhe Rice Industry, whose premium brands, Shengshangyipin and Tianzuogushi, have seen significant growth through exclusive offerings on JD Super, including organic Wuchang rice and germ rice. By leveraging JD’s “10 Billion-Yuan Discount” program, Jinhe Rice Industry saw a 138% sales increase from January to August 2024, surpassing the growth of JD Super’s overall rice category.

On September 19th, JD Super also launched its third annual Agricultural Specialties Shopping Festival. By eliminating middlemen and sourcing products directly from farms, JD Super ensures that consumers enjoy top-quality agricultural products at the most competitive prices. With initiatives like the billion-yuan agricultural subsidies and livestream sales, JD Super is making premium, authentic goods more accessible to shoppers across China.

 

(vivian.yang@jd.com)

JINGDONG Property, Inc Adds New Logistics Infrastructure in Hong Kong

Posted on by Yuchuan Wang

JINGDONG Property, Inc. (“JDP”), a leading and rapidly growing modern infrastructure investment and asset management platform of JD.com, has successfully completed the acquisition of LiFung Centre in Hong Kong, a 487,350 square feet logistics property.

“We are pleased with the addition of this logistics infrastructure in Hong Kong. It reflects our team’s ability to source and complete transactions efficiently, and we are well-positioned to continue expanding our business across the region,” said Cao Dong, CEO of JDP.

“We are excited about this institutional-quality property, strategically located in a convenient, last-mile neighborhood. We believe this project will continue to deliver efficient and reliable logistics services to Hong Kong. This investment allows us to benefit from secular growth trends while interest rates are moderating. We will continue to actively explore other opportunities in key markets across Asia Pacific,” commented Richard Law, Head of Asia Pacific at JDP.

About JINGDONG Property, lnc.

JINGDONG Property, Inc. (www.jdp.com.cn) is a leading and rapidly growing modern infrastructure investment and asset management platform of JD.com. Its business includes investment, development and asset management of logistics parks, business parks, data centers and others. As the cornerstone of JD.com’s supply chain ecosystem, JDP is equipped with deep insights into merchandise and logistics flows and has a unique ability to integrate business resources. We are well-positioned to serve consumption-driven demand and transform local economies. Leveraging our core competencies across infrastructure assets, development expertise, service capabilities and actionable insights, we provide bespoke, holistic and intelligent infrastructure solutions, continuously expanding our customer base in third-party logistics, e-commerce, manufacturing, retail, and other new economy industries.

 

(press@jd.com)

Leveraging AI to Drive Innovation, Reduce Costs, and Create Jobs: Insights from JD.com’s Chief Economist

Posted on by Vivian Yang

At the 2024 FORTUNE Global 500 Summit in Guangzhou on September 26th, Dr. Shen Jianguang, Chief Economist of JD.com, shared how the company utilizes AI to transform its operations across retail, logistics, and more, while driving significant workforce expansion. “By integrating advanced technologies throughout our business, JD.com has more than tripled its workforce in the past six years from 180,000 to 620,000, all while increasing salaries,” Dr. Shen explained during the panel discussion titled “‘Changes and Opportunities’—Chief Economists’ Perspectives.”

AI tools have enabled JD.com to boost efficiency and elevate the customer experience. For example, JD’s AI-driven digital human livestream hosts have helped over 5,000 brands increase off-peak hours’ sales conversion rates by 30%. Additionally, AI-powered customer service representatives offer more personalized support, and logistics couriers use AI to deliver packages faster and with greater sustainability.

JD.com’s customer service representatives

“The competition in China is so fierce, and that’s what drives innovation—you have to innovate to survive,” said Dr. Shen, underscoring the role of innovation in reducing costs and increasing productivity. This is especially crucial in China’s e-commerce landscape, where consumers are becoming more price-conscious. “Consumers are looking for the ‘extreme quality-to-price ratio,’ meaning they want high-quality products at lower prices,” he added. At the same time, Dr. Shen noted a growing trend in rural and lower-tier markets, where significant growth opportunities are emerging.

Dr. Shen also discussed China’s recent economic stimulus packages. “Policy initiatives are important. When people perceive a shift in policy, the market responds,” he said, referring to the government’s subsidies for home appliance trade-ins introduced earlier this year. This program has stimulated demand for affordable, high-quality products, as reflected in the increased sales of subsidized items.

Guangzhou, the host city for the summit, launched a new round of consumer goods trade-in subsidies on September 1st, positioning online platforms like JD.com as essential providers of seamless trade-in services. Over 800 home appliance brands have partnered with JD.com in Guangzhou, offering more than 8,500 products. Additionally, JD.com is working with its brand partners on a Customer-to-Manufacturer (C2M) model, leveraging consumer insights to drive innovation for more tailored products.

JD.com provides one-stop trade-in services for home appliances and home goods

The panel discussion featured Dr. Shen alongside Minggao Shen, Global Chief Economist at GF Securities, and Robin Xing, Chief China Economist at Morgan Stanley, with FORTUNE Editor-in-Chief Alyson Shontell moderating. The panelists agreed that while AI is still in its early stages, its potential is vast. With China’s stimulus policies and a functioning capital market, the private sector is well-positioned to unlock considerable industrial and social value.

JD.com ranked #47 on the 2024 Fortune Global 500, moving up five spots from the previous year. Guided by its mission to “Make Lives Better through Technology,” the company remains committed to cost management, operational efficiency, and enhancing user experiences, while continuing to invest in employee development and upskilling to foster both business growth and workforce advancement.

 

(vivian.yang@jd.com)

JD Logistics Awarded the World’s First ISO14068 Carbon Neutrality Certificate for On-demand Delivery Service

Posted on by Yuchuan Wang

JD Logistics (also known as Jingdong Logistics) recently announced that it has been awarded the world’s first ISO14068 carbon neutrality certificate for on-demand delivery service by Bureau Veritas, a global leader in testing, inspection, and certification. The certificate comes as a result of JD Logistics’ ongoing commitment to sustainability in supply chain and logistics operations.

JD Logistics has been providing on-demand delivery services for a global technology company since 2022 and has become the brand’s first logistics service provider in China to provide in-dependent, full-lifecycle carbon neutral services at the order-level. Through this partnership, JD Logistics track supply chain carbon footprints and implements precise carbon reduction technologies based on data analysis. JD Logistics has pledged to achieve net zero emissions by 2050 for the project, while assisting its partners in reaching “Carbon Emission Decoupling” goals for on-demand retail services.

ISO 14068 provides principles, requirements, and guidance for achieving and demonstrating carbon neutrality. According to the International Organization for Standardization, this standard focuses on quantifying, reducing, and offsetting carbon emissions, with an emphasis on reducing greenhouse gas (GHG) emissions within the value chain before relying on offsets. It ensures that carbon neutrality efforts are scientifically valid, transparent, and contribute to sustainable development., and communicated transparently.

In 2023, JD Logistics launched its in-house developed Supply Chain Emission Management Platform (SCEMP), which is verified to track over 140 types of carbon emission factors specific to road transportation in China. SCEMP accurately calculates carbon emissions based on real-time transportation routes, providing unmatched precision. To date, SCEMP has supported over 25 leading enterprises across industries such as electronics, apparel, beauty, auto, food, and chemicals, calculating over six million orders and helping partners to reduce over 300 tons of carbon dioxide.

JD Logistics Put Battery Swapping Vehilce in Use

SCEMP also plays a vital role in JD.com’s retail and ecommerce business. The company’s “Green Impact Initiative” leverages SCEMP to offer a mechanism that can monitor, report, verify, and create value for customers. For instance, Apple and Logitech have participated in this initiative to offer customers “carbon reduce privilege” products. When customers purchase these labeled items on JD’s app, they can earn rewards such as coupons and merchandise.

Through its innovative solutions and commitment to sustainability, JD Logistics continues to lead the way in reducing carbon emissions across the logistics industry. The company’s dedication to carbon neutrality not only supports its own environmental goals but also empowers its partners to contribute to a more sustainable future.

 

(yuchuan.wang@jd.com)