Sep 30, 2026|
Trust and Reliability Put JD.com at No. 2 in Inside Retail’s Asia Brand Conviction Index
We are pleased to be ranked No. 2 among Asia’s Top 100 retailers and No. 1 in China in Inside Retail’s inaugural Brand Conviction Index, which measures how strongly consumers choose, recommend and intend to continue buying from retail brands.
Released on September 29, the index draws on more than 70,000 consumer interviews across 11 Asian markets and 12 months of YouGov BrandIndex data. Rather than focusing on size or market share, the ranking looks at the strength of the relationship between the retailer and its customers.
What stood out to us was Inside Retail’s focus on trust and reliability in its assessment of JD.com.
“JD earns conviction by turning reliability into a reason to return,” Inside Retail wrote, highlighting our focus on genuine products, dependable delivery, installation and responsive after-sales service. It also noted that these capabilities help reduce uncertainty throughout the purchase journey, particularly in categories where trust can matter more to consumers than simply finding a lower price.
In a separate feature on JD.com, Inside Retail captured this idea particularly well:
“In a market where another discount is always waiting elsewhere, JD stands out by making trust valuable enough that consumers do not judge every purchase on price alone.”
That observation resonates with us. We have spent years investing in the experience behind each purchase, from product authenticity and supply chain capabilities to delivery and after-sales service. As our business expands into more retail and service scenarios, we want customers to know that the same reliability they have come to expect from JD.com will remain at the heart of their shopping experience.
Inside Retail described this as “hard-won confidence” that is extending into more frequent consumer occasions. For us, the recognition is a meaningful reminder that trust is not simply about completing a transaction. It is about giving customers the confidence to come back and to recommend JD.com to others.
Read more from Inside Retail Asia：JD.com trades on the value of trust
(vivian.yang@jd.com)
Aug 28, 2026|
AI-Powered, ESG-Embedded Industrial Supply Chain Innovation Earns JINGDONG Industrials 2026 Sedex Technoical Innovation Award
BEIJING, 27 August 2026 — JINGDONG Industrials, a leading industrial supply chain technology and service provider under JD.com, has won the Technical Innovation Award among the 2026 Sedex Supply Chain Awards, recognising its use of AI and technical solutions to embed ESG capabilities into industrial supply chain operations. The company was also nominated for the Social Impact Award.
JINGDONG Industrials was the only industrial supply chain technology and service company to receive the Technical Innovation Award this year during Sedex China Annual Conference. Sedex is one of the world’s leading platforms for responsible and sustainable supply chains, used by businesses globally to assess, manage and improve environmental, social and ethical performance across their value chains.
From Supply-Demand Matching to Carbon Management: AI Tackles Real Supply Chain Challenges
Industrial supply chains often face a common set of challenges: mismatches between supply and demand that create resource waste, fragmented ESG data that is difficult to manage, and compliance risks that can be hard to identify early.
JINGDONG Industrials addresses these challenges by combining its Taipu digital-physically integrated industrial supply chain solution with JoyIndustrial, its proprietary industrial supply chain large language model. Built on data covering more than 97.7 million industrial product SKUs and experience across over 40 industrial sectors, JoyIndustrial uses a multi-agent architecture to support intelligent decision-making across industrial supply chain scenarios.
Together, these capabilities support three key areas: intelligent supply-demand matching, end-to-end carbon management, and AI-enabled compliance and risk management. The approach is designed to embed ESG into day-to-day supply chain operations, rather than treating sustainability as a standalone reporting exercise.
1,780 Tonnes of Carbon Reduction: Turning Technology into Measurable Impact
The impact is already measurable. Through smarter supply-demand matching and logistics optimisation, JINGDONG Industrials helps customers reduce unnecessary transportation and resource waste.
The company has also partnered with suppliers to scale the use of PCR (post-consumer recycled) packaging through its technology solutions. From May to December 2025, these initiatives contributed to an estimated 1,780 tonnes of carbon reduction, with the underlying technologies now adopted across more than 3,000 enterprise customers.
On compliance, its AI-powered risk management engine covers 100% of identified risk scenarios and achieves a reported 96% risk-interception rate, helping customers detect supplier compliance risks earlier and strengthen quality management across the supply chain.
“The recognition from Sedex reinforces our conviction that digitalisation and sustainability must advance in tandem across the industrial supply chain,” said a spokesperson for JINGDONG Industrials. “Our focus is on turning data and AI into practical tools that help businesses improve efficiency, manage risk, and make more informed sustainability decisions.”
Building a More Responsible Industrial Supply Chain Ecosystem
As of the first half of 2026, JINGDONG Industrials served approximately 13,000 key enterprise customers, including 60% of China’s Fortune 500 companies and more than 40% of the Global Fortune 500 companies operating in China.
Its responsible sourcing practices also extend upstream. The company has established lifecycle compliance management covering approximately 230,000 suppliers, with all onboarded suppliers required to sign anti-commercial-bribery agreements. JINGDONG Industrials has also obtained international certifications, including ISO 45001, ISO 27001, and ISO 27701.
These capabilities are becoming increasingly relevant as industrial companies navigate ever more complex sourcing, sustainability, and compliance requirements. JINGDONG Industrials is expanding its international presence across Europe, Southeast Asia, the Middle East, and Latin America, extending its digital procurement and supply chain capabilities to more global customers and partners.
The company continues to work with upstream manufacturers on product carbon-footprint management, giving customers more quantifiable data to support lower-carbon procurement decisions. By embedding sustainability into everyday sourcing and supply chain operations, JINGDONG Industrials aims to make responsible procurement more practical and scalable across the industrial ecosystem.
About JINGDONG Industrials
JINGDONG Industrials (HKEX: 7618) is a leading industrial supply chain technology and service provider under JD.com, dedicated to transforming how enterprises procure and manage industrial products.
Leveraging JD.com’s supply chain, logistics, and digital capabilities, JINGDONG Industrials provides digital procurement and supply chain solutions across a broad range of industrial products, including MRO (maintenance, repair, and operations), industrial materials, tools, and equipment. Its customers span industries including manufacturing, energy, and construction.
JINGDONG Industrials is also expanding its international operations across Europe, Southeast Asia, the Middle East, and Latin America, working with customers and partners to build more efficient, resilient, and responsible industrial supply chains.
(vivian.yang@jd.com)
Jun 23, 2026|
JINGDONG Logistics Joins First Movers Coalition to Scale Zero-Emission Trucking
- JINGDONG Logistics joined the World Economic Forum’s First Movers Coalition (FMC), becoming the initiative’s first member company from China.
- The company pledges to cut its road freight emissions by adopting zero-emission medium and heavy trucks in its operations by 2030.
- Joining over 100 global companies, JINGDONG Logistics will leverage its purchasing power to accelerate the commercial scaling of clean energy technologies in long-haul transport.
June 23, 2026, DALIAN, CHINA — At the 17th Annual Meeting of the New Champions (Summer Davos), JINGDONG Logistics announced its official membership in the World Economic Forum’s First Movers Coalition (FMC). This marks JINGDONG Logistics as the first company from China to join the global decarbonization initiative.
As part of its commitment to the trucking sector, JINGDONG Logistics pledges that by 2030, at least 30% of its newly procured heavy-duty trucks and 100% of its medium-duty trucks will be zero-emission vehicles, or, alternatively, that 15% of its overall road freight operations will achieve net-zero emissions.
Sebastian Buckup, Managing Director at the World Economic Forum and head of the Centre for Nature and Climate, commented: “We are delighted to welcome JINGDONG Logistics as the first company from China to join the First Movers Coalition. By committing to scale zero-emission trucking across its operations, JINGDONG Logistics is sending a powerful market signal that will help accelerate the of clean freight technologies. This commitment demonstrates how leading companies can use their purchasing power to drive industrial transformation, strengthen supply chain resilience and advance the transition to a net-zero economy.”
A spokesperson of JINGDONG Logistics said：”Logistics is more than just a bridge connecting production and consumption; it should be a pioneering force driving global sustainable development. Joining the First Movers Coalition reflects the company’s commitment to a greener future and represents a strategic choice to transform our supply chain purchasing power into real momentum for decarbonization. We look forward to taking collective action with our global partners to reshape the future of logistics through green practices.”
The First Movers Coalition is a global initiative that helps to commercialise zero-carbon technologies in hard-to-abate sectors, such as trucking, shipping, and steel, which account for 30% of global emissions. By joining global companies in the FMC, JINGDONG Logistics aims to contribute to the commercial-scale decarbonization of long-haul transportation.
As a supply chain solutions provider, JINGDONG Logistics has integrated sustainability into its operations, setting validated Science-Based Targets (SBTi) and a net-zero pledge across its entire value chain by 2050. The company reduces road freight emissions by operating a fleet of over 14,000 self-owned new-energy vehicles, operating regular hydrogen-powered and electric heavy-duty truck routes, and shifting more freight to railways.
JINGDONG Logistics leverages its self-developed Supply Chain Emission Management Platform (SCEMP) platform, which uses AI to track real-time vehicle data, calculate carbon footprints, and optimize routes. While balancing environmental protection with operational efficiency, it helps enterprises cut costs, improve overall performance, and achieve carbon reduction simultaneously.
(vivian.yang@jd.com)
JINGDONG Property to Establish Advanced Logistics Facility in KEZAD
Jun 16, 2026
Redefining Growth: Inside JD.com’s 2025 ESG Journey
